Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smallpdf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Smallpdf: Easy Method
What is Smallpdf
Overview
Smallpdf is a web-based and mobile PDF toolkit offering conversion, compression, editing and e-signing tools.
It is cloud-hosted with optional Pro subscriptions for unlimited access and advanced features.
Platforms
Smallpdf is available via its website, an iOS app (App Store) and an Android app (Google Play).
Subscription billing and management can differ by platform, affecting how you cancel or request refunds.
How to cancel Smallpdf
Cancel via Smallpdf website (web-based)
- Log into your Smallpdf account on smallpdf.com.
- Go to Account → Plan & Billing → Manage subscription → Cancel Subscription, then confirm.
- If you are on a free trial and cancel via the site, Pro features are removed immediately.
- If you cancel a paid web subscription, Pro features typically remain until the end of the paid billing period.
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad → tap your Apple ID → Subscriptions → Smallpdf.
- Cancel the subscription from Apple subscriptions; you cannot cancel App Store subscriptions on Smallpdf’s website.
- For Apple refund requests use reportaproblem.apple.com.
Cancel via Google Play (Android)
- Open the Google Play Store → Menu → Subscriptions → Smallpdf, then cancel from there.
- You must cancel Play Store purchases through Google Play; Smallpdf’s site cannot cancel those subscriptions.
- For Google Play refunds follow the in‑built Google Play refund flow in the Play Store app.
What happens when you cancel
Access after cancellation
For web subscriptions, access to Pro features typically continues until the end of the paid billing period.
For free trials cancelled on the site, Pro access is generally removed immediately upon cancellation.
Subscription renewal and charges
Automatic renewal stops at the end of the current period after cancellation for web subscriptions.
For App Store or Google Play subscriptions, cancellation stops future renewals but may leave access until the paid period ends per their rules.
Data and account status
Your Smallpdf account and uploaded files remain, subject to Smallpdf’s data retention and privacy policies.
Consider exporting needed files before cancelling if you rely on Pro-only features to retrieve them.
Will I get a refund?
Smallpdf’s refund policy
Smallpdf states it does not provide refunds except where required by mandatory law or explicitly communicated.
Refunds are handled on a case-by-case basis and are not guaranteed.
Platform refunds and exceptions
- App Store purchases: request refunds through Apple’s reportaproblem.apple.com.
- Google Play purchases: request refunds using Google Play’s in‑app refund flow in the Play Store.
- Web purchases: contact Smallpdf support, but refunds are discretionary and uncommon.
Reported customer outcomes
Multiple user reports describe denied or unavailable refunds even after same‑day cancellations or accidental charges.
Some users in EU/UK reported Smallpdf resisted honoring statutory withdrawal rights - this indicates refunds can be inconsistent.
Smallpdf plans and pricing
Pricing overview
The official Smallpdf web pricing is usually shown in USD and may not list NZD on the site.
The following NZD figures are taken from the New Zealand Apple App Store for in‑app purchases.
App Store pricing (NZD)
| Plan | Price (NZD) | Period | Notes |
|---|---|---|---|
| Monthly Plan (app store option) | NZ$21.99 | Monthly | Pro or tiered plan via in‑app purchase |
| Monthly Plan (app store option) | NZ$14.99 | Monthly | Pro or tiered plan via in‑app purchase |
| Monthly Plan (app store option) | NZ$19.99 | Monthly | Pro or tiered plan via in‑app purchase |
| Monthly Plan (app store option) | NZ$29.99 | Monthly | Possibly Business tier via in‑app purchase |
| Yearly Plan (app store option) | NZ$99.99 | Annual | Pro or tiered plan via in‑app purchase |
| Yearly Plan (app store option) | NZ$199.99 | Annual | Higher‑tier annual plan via in‑app purchase |
Your consumer rights in New Zealand
Cooling-off and withdrawal rights
New Zealand consumer law does not generally provide a statutory 14‑day cooling‑off period for software subscriptions.
This means there is typically no automatic right to a refund simply for changing your mind after subscribing.
Guarantees and fault claims
Consumer Guarantees Act protections apply primarily to goods and some services; they rarely create a separate cooling‑off right for digital subscriptions.
If a service is faulty or not as described, you may have remedies; these are assessed case by case.
Practical steps in NZ
- Keep receipts and timestamps of cancellations to support any dispute.
- Use platform refund mechanisms (Apple/Google) if applicable, and contact your card issuer as a last resort.
Customer experiences
Positive feedback
Many New Zealand reviews praise Smallpdf for being easy, fast and reliable for everyday PDF tasks.
Some users compliment helpful customer support and smooth cloud‑based tools (see Trustpilot and Capterra summaries).
Negative feedback
There are recurring complaints about unexpected annual charges after free trials and difficult refund processes.
Several users report being charged again after cancellation or receiving no refund despite prompt cancellation.
Balanced takeaway
Experience varies: many users are satisfied for regular PDF work, while others warn to watch trial expiries and renewal dates closely.
Carefully check which platform you used to subscribe, as that determines cancellation and refund options.
Documentation checklist
Before contacting support
- Account email and username used with Smallpdf.
- Subscription receipt or invoice (App Store/Google Play or Smallpdf e‑receipt).
- Dates and times of trial start, cancellation request and any charges.
- Screenshots showing subscription status, billing entries and cancellation confirmations.
When requesting a refund
- If purchased via Apple, include the Apple receipt and use reportaproblem.apple.com.
- If purchased via Google Play, include the Play Store order number and follow Google’s refund flow in the Play Store app.
- For web purchases, attach the Smallpdf invoice and explain circumstances clearly when contacting Smallpdf support.
Common mistakes
Cancelling on the wrong platform
Many users try to cancel on Smallpdf.com while their purchase was billed through Apple or Google.
If your purchase came from the App Store or Play Store, you must cancel through that store - Smallpdf cannot stop those renewals for you.
Assuming cancellation equals refund
Cancelling a subscription stops future renewals but does not automatically generate a refund.
Expect that web refunds are discretionary; platform refunds must be requested through Apple or Google.
Missing proof or confirmation
Failing to save receipts and cancellation confirmations makes disputes harder to resolve with support or payment providers.
Always capture screenshots and save emails when you cancel or are charged unexpectedly.
Comparative recap
Quick comparison by purchase channel
| Purchase channel | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Smallpdf website (web) | Account → Plan & Billing → Manage subscription → Cancel | Low to moderate; case‑by‑case | Pro remains until period end; free trial ends immediately when cancelled on site |
| App Store (iOS) | Apple ID Settings → Subscriptions → Smallpdf | Handled by Apple; use Apple refund flow | Must request refunds via Apple (reportaproblem.apple.com) |
| Google Play (Android) | Play Store → Menu → Subscriptions → Smallpdf | Handled by Google; use Play Store refund flow | Cancel and request refunds through Google Play in the app |
Practical recommendation
Identify your purchase channel first, collect receipts, then follow the correct cancellation and refund path.
If denied, use platform dispute tools or contact your payment provider as a further step.
After cancelling
What to check immediately
- Save any cancellation confirmation emails or screenshots of the cancelled subscription page.
- Verify future billing statements to ensure renewals have stopped.
Helpful links
- How to cancel a Smallpdf subscription (Smallpdf)
- Apple refund/report a problem
- Google Play: request a refund
- Smallpdf Terms & Conditions
Address
Smallpdf corporate mailing address
Smallpdf Steinstrasse 21
8003 Zürich, Switzerland
Notes about written correspondence
There is no New Zealand postal address listed publicly for cancellations; use the Swiss address for mailed notices if required.
For most cancellation and refund matters it is faster to use the website, App Store/Google Play flows, or Smallpdf support channels.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.