Postclic unlimited subscription: promo at NZ$1.85 for 48h with a mandatory first month at NZ$100.94, then NZ$100.94 per month without commitment
Cancel SMARTSHEET
in 30 seconds only!
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Smartsheet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Smartsheet: Easy Method
What is Smartsheet
Overview
Smartsheet is a cloud-based work management and collaboration platform used to plan, track, automate and report on work. It combines spreadsheet-like grids with project views such as Gantt, calendar and dashboards.
Core capabilities
Key capabilities include templates, automations, forms, reporting and sharing controls for teams and organisations. It is used across industries for project scheduling, portfolio management and operational workflows.
How to cancel Smartsheet
Cancel a web purchase (Pro, Business, Enterprise)
- Sign in to your Smartsheet account.
- Go to Account → Plan & Billing Info.
- Choose to cancel "at end of renewal" or "immediately" according to the options shown.
- Follow on-screen prompts to confirm cancellation.
- See the official guide: Canceling your account.
Cancel Enterprise / invoice-based plans
- If your plan was acquired via invoice or the sales team, you must request cancellation through the appropriate channels.
- Use the "Invoice Account: Request to Cancel Plan" form or contact the Sales / Account & Billing team as advised by Smartsheet support.
- Expect account and billing administrators to be involved in the process.
Cancel mobile app subscriptions (iOS / Android)
- Smartsheet does not directly cancel in-app subscriptions; use your app store.
- For iOS: manage subscriptions in the Apple App Store account settings.
- For Android: manage subscriptions in Google Play → Subscriptions.
- If you have a trial or free account in the app, open Settings → Cancel Account in the mobile app.
What happens when you cancel
Access level after cancellation
When you cancel a Smartsheet plan purchased via the web, the account and sheets become read-only immediately or at the end of the billing period, depending on your choice.
Data retention and deletion
Sheets and associated content are deleted after 30 days following cancellation. You should export or back up important data before cancelling.
Renewal and billing
Choosing "cancel at end of renewal" lets the subscription run until the paid period ends. Immediate cancellation may end access sooner without a pro‑rated refund.
Will I get a refund?
Smartsheet refund policy
Smartsheet does not provide pro‑rated refunds when you cancel. Cancellations generally do not qualify for refunds under their User Agreement.
Exceptions and statutory rights
- Smartsheet's policy does not explicitly provide a 14‑day cooling‑off or automatic right to refund in New Zealand.
- If a service fails to meet reasonable standards or is not as described, you may have rights under New Zealand consumer law.
- Seek recourse under those laws if you believe the policy conflicts with statutory consumer protections.
Smartsheet plans and pricing
Plan overview
Below are the monthly NZD prices and feature summaries available from the source checked. Annual options may differ and should be checked on Smartsheet's official site.
Notes on pricing
Prices vary by billing frequency, region and any discounts. Confirm current NZD pricing on Smartsheet's pricing page before purchasing.
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Pro (monthly billing) | NZ$2015 per Member/month | Monthly | 1 - 10 Members, unlimited Viewers; Gantt, table, board, calendar; rich formulas; unlimited sheets, forms, reports; 250 automations/month |
| Business (monthly billing) | NZ$4032 per Member/month | Monthly | 3+ Members, unlimited Guests and Viewers; Timeline view, team workload, admin controls, unlimited automations, 1 TB attachment storage |
Your consumer rights in New Zealand
Relevant law
New Zealand consumer protections, such as those under the Consumer Guarantees framework, can apply to services that are not as described or fail to meet reasonable standards.
How to act if you have an issue
- Contact Smartsheet support and keep written records of your communications.
- Gather proof of purchase, screenshots and any performance evidence.
- If needed, contact New Zealand consumer authorities or seek legal advice about statutory remedies.
Customer experiences
Positive feedback
- GetApp NZ reviews average about 4.5/5, praising scheduling, templates, automations and collaboration.
- Capterra NZ ratings also average around 4.5/5 with strong scores for dashboards and team collaboration tools.
Negative feedback
- Trustpilot NZ shows a low score (~1.3/5) with complaints about customer service, cancellation difficulty and unsolicited emails.
- Other complaints include pricing increases, performance issues with large datasets, cluttered Gantt views and slow mobile responsiveness.
Documentation checklist
Before you cancel
- Account email and administrator details.
- Subscription receipts and invoice numbers.
- List of active users, licences and integrations.
- Backups or exports of critical sheets, forms and reports.
What to keep for disputes
- Screenshots of billing pages and cancellation confirmations.
- Copies of support requests and responses with timestamps.
- Terms of service or quotes showing pricing and renewal terms.
Common mistakes
Cancelling in the wrong place
Users sometimes try to cancel via the mobile app or assume Smartsheet will handle an in‑app subscription. In‑app subscriptions must be cancelled through Apple or Google Play.
Assuming automatic refunds or data preservation
Many assume they will receive a pro‑rated refund or that data will be kept indefinitely. Smartsheet does not offer pro‑rated refunds and deletes sheets after 30 days unless otherwise arranged.
Comparative recap
At a glance
The table below summarises key practical points you are likely to compare when deciding to cancel or continue Smartsheet.
Recommendation
Use this quick comparison to decide next steps: back up data, confirm billing method, and contact support early if you plan to dispute charges.
| Aspect | Smartsheet - Key point |
|---|---|
| Cancellation methods | Web account page for web purchases; Sales/form for invoice accounts; App store for in‑app subscriptions |
| Refunds | No pro‑rated refunds per Smartsheet policy; statutory rights may still apply in NZ |
| Data retention | Account becomes read‑only and content is deleted after 30 days unless exported |
| Pricing | Monthly NZD prices shown for Pro and Business; check official site for current rates and annual options |
| Customer feedback | Generally strong feature ratings but notable complaints about support, pricing changes and performance at scale |
After cancelling
Next steps
- Export or download any sheets, attachments and reports you need before the 30‑day deletion window.
- Save invoices, cancellation confirmations and support correspondence.
- Remove integrations and revoke API tokens if no longer needed.
Useful links
- Smartsheet - Canceling your account
- GetApp NZ - Smartsheet reviews
- Capterra NZ - Smartsheet reviews
- Trustpilot NZ - Smartsheet reviews
- New Zealand consumer protection information
Address
Legal mailing address
Attn: Legal
500 108th Ave NE, Suite 200
Bellevue, WA 98004, United States
Notes
Smartsheet does not list a New Zealand‑specific postal address for cancellations. Use the legal address above for written notices if required under the User Agreement.