Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smartyme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Smartyme: Easy Method
What is Smartyme
Overview
SmartyMe is a micro-learning app developed to deliver short, daily lessons and practice across various topics.
The app is offered by ApexTech Ltd and is available on mobile app stores and via direct subscriptions.
Primary features
SmartyMe focuses on concise lessons designed to fit into daily routines and improve retention through repetition.
Subscription unlocks full access to the app content and features; free tiers or trials may be offered depending on the platform.
How to cancel Smartyme
Cancel inside the SmartyMe app (recommended)
- Open the SmartyMe app and go to your Profile.
- Tap "Cancel Subscription" and follow the on-screen steps.
- Ensure you cancel at least 24 hours before the billing cycle ends to avoid renewal.
Cancel by contacting support or via store
- Email support at support@smartymeapp.com and request cancellation; support will cancel for you.
- If you subscribed through Apple App Store, manage cancellations in your Apple subscriptions (Apple handles those cancellations).
- If you subscribed via Google Play, manage subscriptions in your Google Play account settings.
- If you subscribed directly via SmartyMe web or in-app direct billing, Apple cannot cancel that for you - use the app settings or contact support.
What happens when you cancel
Access after cancellation
When you cancel, you retain access to paid content until the end of your current paid period.
Access does not end immediately upon cancellation unless expressly stated by support.
Renewal and billing effects
Cancelling stops future renewals but does not automatically issue refunds for the current billing period.
To avoid an unwanted renewal, cancel at least 24 hours before your billing cycle ends.
Will I get a refund?
SmartyMe's stated refund practice
SmartyMe's help materials do not promise automatic refunds after cancellation; cancellation only prevents future renewals.
The published guidance does not reference a standard 14-day cooling-off or automatic statutory refund.
Exceptions and practical outcomes
- Some users report receiving refunds after contacting support (for example, accidental purchases).
- Refunds are not guaranteed - contact support to request one and provide relevant purchase information.
- If purchased via Apple or Google, refunds may be handled through the respective store's refund processes.
Smartyme plans and pricing
Available plans
Pricing shown below reflects the New Zealand App Store listing for SmartyMe subscriptions.
Plan features generally include full access to the app content for the subscription period.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Weekly Subscription | NZ$12.99 | Weekly | Access to full app content |
| Monthly Subscription | NZ$19.99 | Monthly | Access to full app content |
| Annual Subscription | NZ$119.99 | Annual | Access to full app content |
Your consumer rights in New Zealand
Overview of protections
New Zealand consumer law (including the Consumer Guarantees Act) applies to digital services and cannot be excluded by a supplier.
If a digital service is not fit for purpose or not as described, you may have rights to remedies including repairs, replacements, or refunds.
How to act on issues
- If you believe billing was misleading or cancellation was blocked, raise the issue with SmartyMe support first.
- If the problem is unresolved, you can raise a complaint with New Zealand authorities such as Consumer Protection: consumerprotection.govt.nz.
- For broader competition or conduct issues, consider the Commerce Commission: comcom.govt.nz.
Customer experiences
Positive feedback
Many users praise SmartyMe for quick and helpful customer service when subscription or billing issues arise.
Users often like the short, easy-to-use lessons that fit into daily routines.
Negative feedback
Some customers report unexpected charges or unclear billing descriptions that caused confusion.
Other complaints include difficulty cancelling (or logging into accounts) and content that some find too basic.
Documentation checklist
What to gather before contacting support
- Purchase receipt or order confirmation from the App Store, Google Play, or email receipt.
- Account email address and subscription ID (if available).
- Date and time of the charge and the device used for purchase.
- Screenshots showing the subscription in your app or store account and any billing messages.
Useful details for escalation
- Reference the exact charge amount and billing cycle (weekly, monthly, annual).
- Document any correspondence with support (dates and summaries).
- If requesting a refund, state your reason clearly (accidental purchase, service issue, etc.).
Common mistakes
Assuming cancellation equals refund
Many users assume that cancelling automatically triggers a refund; in SmartyMe's case, cancellation stops renewal but does not guarantee reimbursement.
If you need a refund, you must request it from support or the store where you purchased.
Not checking the subscription source
People sometimes try to cancel through Apple when the subscription was purchased directly via SmartyMe web; Apple cannot cancel direct subscriptions.
Always check whether the charge came from Apple, Google, or SmartyMe to use the correct cancellation route.
Comparative recap
Quick comparison of cancellation methods
The table below summarises how different cancellation routes work, ease of use, and refund likelihood.
| Method | Ease | Access after cancel | Refund likelihood | Notes |
|---|---|---|---|---|
| In-app (Profile) | Easy | Until end of paid period | Low (request support if needed) | Cancel ≥24 hours before renewal to avoid next charge |
| Email to support | Moderate | Until end of paid period | Moderate (some refunds granted case-by-case) | Include receipt and account details for faster handling |
| App Store / Google Play | Varies by store; usually straightforward | Until end of paid period | Store-dependent | Apple/Google handle refunds and cancellations for purchases via their stores |
After cancelling
Next steps
Keep your purchase receipt and any confirmation emails from SmartyMe or the app store after cancelling.
Monitor your bank statement in the next billing cycle to ensure no unexpected renewals occur.
Helpful links and contacts
- Contact SmartyMe support: support@smartymeapp.com
- Manage Apple subscriptions: Apple subscription support
- Manage Google Play subscriptions: Google Play subscription support
- NZ consumer guidance: consumerprotection.govt.nz
Address
Company postal address
ApexTech Ltd (developer of SmartyMe), care of Fronde, Level 1, 222 Lambton Quay, Wellington Central, Wellington 6011, New Zealand.
Use of address
Use this address for formal notices or postal correspondence related to the developer or subscription disputes.
For faster response on cancellations or refunds, email support as the primary contact channel.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.