Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Solidworks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Solidworks: Easy Method
What is Solidworks
Product overview
Solidworks is a suite of 3D CAD, simulation and product development tools delivered by Dassault Systèmes.
It is used for design, engineering and documentation across manufacturing and maker communities.
Delivery models
Solidworks is available as traditional desktop licences and browser/3DEXPERIENCE subscriptions such as the Maker licence.
Subscriptions are managed via the 3DEXPERIENCE platform and may include auto-renewal and cloud components.
How to cancel Solidworks
Cancel via 3DEXPERIENCE account
- Sign in at 3ds.com and open My Account (top-right icon → My Account → Subscriptions).
- Locate the active subscription and disable Auto‑renewal; the subscription remains active until the current term ends.
- If you need a refund, request it within 15 days of purchase following the platform prompts or by contacting support.
If you cannot access controls
- Try private/incognito browser mode or switch the account language to reveal the Subscriptions tab.
- If subscription controls remain inaccessible, contact Solidworks/3DEXPERIENCE support or your reseller to request cancellation.
What happens when you cancel
Access and continuity
Disabling auto‑renewal stops future billing but your subscription stays active until the end of the paid term.
You will retain access and cloud services until that expiry date unless otherwise stated by the reseller or vendor.
Data and licence status
Your files and account data usually remain accessible while the subscription term is active.
After expiry, access to cloud features may be removed; keep local copies of important files before expiry.
Will I get a refund?
Refund window and conditions
Refunds can generally be requested within 15 days of the initial purchase for most 3DEXPERIENCE/Solidworks purchases.
Renewal charges should be stopped by disabling auto‑renewal at least 5 days before the renewal date to avoid future billing.
Exceptions and common outcomes
- Monthly subscriptions are often reported as non‑refundable by users, particularly for Maker licences.
- If a product is defective, misleading, or not as described, New Zealand consumer law may entitle you to remedies despite posted policies.
Solidworks plans and pricing
Available plan types
Plan names commonly offered include Standard, Professional, Premium and Maker subscription options.
Exact NZD prices depend on local reseller pricing and any regional adjustments.
Pricing table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Standard | Varies | Contact local reseller for exact NZD quote |
| Professional | Varies | Contact local reseller for exact NZD quote |
| Premium | Varies | Contact local reseller for exact NZD quote |
| Maker (subscription) | Varies | Often browser/3DEXPERIENCE delivered; check system compatibility |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act and the Fair Trading Act, services must be as described, fit for purpose and supplied with reasonable care.
Misleading representations about features, portability or performance may be considered unlawful conduct under these Acts.
How rights interact with vendor policies
- Vendor "no refund" policies cannot override statutory rights under New Zealand law.
- If a service is defective or not as described you may be entitled to repair, replacement, refund or compensation.
Customer experiences
Negative feedback summary
User reviews frequently report instability, crashes and slow performance with some Solidworks experiences.
Customers also report confusion with browser-based interfaces and difficulties obtaining refunds for monthly plans.
Positive or mixed feedback
Some users find the tools powerful for design work when the software is stable and properly configured.
However, positive comments are less common than negative ones in public review sources.
Documentation checklist
What to gather before contacting reseller or support
- Account email and 3DEXPERIENCE username used to purchase or register the subscription.
- Order number, invoice or receipt showing purchase date and plan type.
- Screenshots of Subscriptions page or error messages if cancellation controls are missing.
- Record of any correspondence with Solidworks, reseller or support staff.
Additional useful items
- Local reseller contact details (see Address section below).
- Proof of device compatibility if claiming the product was unusable on your hardware.
Common mistakes
Assuming cancellation is immediate
Many users expect access to end immediately after disabling auto‑renewal. In reality, the subscription remains active until the paid term ends.
Failing to keep copies of cloud data before expiry can lead to loss of access later.
Missing refund windows and incorrect expectations
Another common error is assuming a refund is available at any time; the typical refund request window is 15 days from purchase.
Users who wait until renewal date or after the refund window often find refunds are denied and must follow dispute or consumer rights routes.
Comparative recap
Quick action comparison
| Action | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Disable auto‑renewal via 3DEXPERIENCE | Moderate | Not applicable (stops future billing) | Subscription remains active until term end |
| Request refund within 15 days | Moderate | Possible | Best chance for refund; provide purchase proof |
| Contact reseller for cancellation | Easy | Depends on timing and policy | Reseller involvement is required for many local transactions |
| Raise consumer law claim | Variable | Possible remedy | Use if product is defective or misleadingly described |
After cancelling
Immediate actions
Save local copies of cloud files and export any critical data before the subscription term expires.
Confirm cancellation by checking your account Subscriptions page and saved confirmation emails.
Help and further steps
Contact Solidworks/3DEXPERIENCE support if controls are inaccessible or if you need a refund: 3DEXPERIENCE Support.
For reseller assistance or local account management contact your local reseller (addresses below).
Address
Primary reseller (Auckland)
DMO Solutions Ltd - direct cancellation requests should be directed to your local reseller for account handling.
Postal: P O Box 315566, Silverdale, Auckland 0932, New Zealand
Alternative reseller (Christchurch)
Caliber Design Ltd may be an alternative contact if your purchase was registered through that reseller.
If unsure which reseller sold your licence, check your purchase invoice or contact 3DEXPERIENCE support for reseller details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.