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Cancel SOULGEN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Soulgen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Soulgen: Easy Method
What is Soulgen
Service overview
SoulGen is an AI-driven image generation service offering free and paid tiers, including a SoulGen PRO subscription for additional credits and features.
It provides credit packs, premium features such as image editing and priority queues, and operates across web and mobile platforms.
How the product is provided
SoulGen delivers digital content (images and credits) and manages subscriptions with automatic renewals on a billing cycle.
The provider documents terms, refunds and cancellation processes on its site and through app-store channels.
How to cancel Soulgen
Cancel via SoulGen account (web)
- Log in to your SoulGen account on the SoulGen website.
- Open the Feedback Form and submit a cancellation or refund request as instructed by SoulGen.
- Note that cancellation requests submitted this way stop future automatic renewals but do not automatically refund past charges.
Cancel via payment platform (PayPal / Google Play)
- If you pay with PayPal, you can cancel the subscription directly in your PayPal account settings or contact SoulGen as an additional step. SoulGen Terms
- If you subscribed through Google Play, open the Google Play Store app, go to Subscriptions, find SoulGen and tap "Cancel subscription". Follow Google Play prompts to confirm. (Steps adapted from common guidance.) How-to guide
What happens when you cancel
Access and service duration
After cancelling a PRO subscription, your paid features remain active until the end of the current billing cycle.
Automatic renewal will be stopped so you are not billed for subsequent cycles once cancellation is processed.
Data and account status
Your account and any generated images or credits remain available subject to SoulGen's terms and retention policies.
Cancelling does not necessarily delete your account; if you want deletion, request that specifically via the feedback form or support channels.
Will I get a refund?
Standard refund policy
SoulGen offers a 14-calendar-day refund window for digital products like credit packs or Premium only if no credits have been used and no images have been created since payment.
Subscription cancellations do not automatically entitle you to a refund for fees already charged. Return policy
Exceptions and limits
- No partial or pro rata refunds are provided under SoulGen policy.
- Sale items, rewards, or any used credits are not eligible for refund.
- If you purchased via an app store, refund availability may also depend on the store's policies (Google Play / Apple App Store).
Soulgen plans and pricing
Overview of available plans
Below are the main published SoulGen PRO plans and approximate NZD equivalents based on USD pricing.
Exact NZD prices may vary by payment provider, taxes and current exchange rates.
| Plan | Price (USD) | Estimated NZD | Period | Features |
|---|---|---|---|---|
| Pro Monthly | USD $12.99 | ≈ NZ$22.00 (est.) | Monthly | Remove blur, priority queue, multitask, multi-creations, image editing, 100 credits/month |
| Pro Annual | USD $90.99/year | ≈ NZ$156/year (≈ NZ$13/month est.) | Annual | Same features as monthly at a discounted annual rate |
Your consumer rights in New Zealand
Legal framework
New Zealand consumer law requires clear information on cancellation and refund rights for digital content services.
Key statutes include the Consumer Guarantees Act and protections against unfair contract terms that affect digital purchases.
How this applies to SoulGen
- The provider may lawfully refuse refunds after service content has been used, provided this was clearly disclosed before purchase.
- The 14-day refund window for unused digital content aligns with common cooling-off expectations, subject to disclosure requirements.
- If cancellation or refund information is opaque or hard to use, that could raise fairness concerns under NZ law.
Customer experiences
Positive feedback
Some reviewers praise the AI illustration quality, describing results as high-quality and "magical" with minor adjustments needed. TrustPilot sample
Negative feedback
Other users report prompts being ignored, unrealistic or cartoon-like images, and mixed quality compared to free alternatives.
Several customers described difficulties cancelling subscriptions or securing refunds, citing unresponsive support and, in some cases, resorting to chargebacks. Example
Documentation checklist
What to gather before contacting support
- Account email or username used with SoulGen.
- Date of purchase and the exact product or subscription name.
- Transaction ID, order number or app-store receipt (Google Play / PayPal details).
Evidence to include with requests
- Clear screenshots of receipts, subscription status, and billing statements showing charges.
- Copies of any communication with SoulGen support and timestamps of attempted cancellations.
- If requesting a refund under the 14-day rule, evidence showing no credits were used and no images created since purchase.
Common mistakes
Relying on assumptions
Assuming a cancellation via email alone will stop billing is risky; use the documented feedback form or the payment platform cancellation flow.
Always confirm in your account or payment provider that the subscription status shows "cancelled".
Missing proof or timing errors
Failing to keep receipts, transaction IDs or screenshots can make refunds or disputes harder to resolve.
Waiting past the 14-day unused-content window or using credits before requesting a refund will usually invalidate refund eligibility.
Comparative recap
Quick plan comparison
The table below summarises core differences useful for deciding whether to cancel or keep a plan.
| Plan | Billing | Est. NZD | Cancellation ease | Refund eligibility |
|---|---|---|---|---|
| Pro Monthly | Monthly | ≈ NZ$22/month | Cancel via web feedback form, PayPal or Google Play (if subscribed there) | Refund only within 14 days if no credits used and no images created |
| Pro Annual | Annual | ≈ NZ$156/year (≈ NZ$13/month) | Same cancellation routes; annual billing means longer pre-paid period | Same refund conditions; no pro rata refunds for unused period |
After cancelling
What to check immediately
- Confirm subscription status in your SoulGen account and the payment platform used (PayPal or Google Play).
- Save confirmation messages, screenshots or reference numbers for future disputes.
Helpful links and next steps
- SoulGen subscription terms and cancellation info: Subscription Terms
- SoulGen returns and refund policy: Return Policy
- If you used Google Play, manage subscriptions in the Google Play Store app. Guidance: Cancel via Google Play
- If you used PayPal, cancel via your PayPal subscription settings or contact PayPal for dispute assistance. Terms
Address
Provider postal address
No postal address for SoulGen in New Zealand could be located in publicly available sources at the time of this guide.
SoulGen appears to operate primarily via digital channels; use the feedback form or payment-platform controls to manage subscriptions.
If you need to escalate
- Consider contacting your payment provider (PayPal, credit card issuer or Google Play) for charge disputes if cancellation/refund attempts fail.
- For unresolved consumer issues in New Zealand, you may seek advice from consumer protection bodies such as Consumer Protection NZ or Citizens Advice Bureau.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.