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Cancel SPOCKET
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I hereby notify you of my decision to terminate the contract relating to the Spocket service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Spocket: Easy Method
What is Spocket
Overview
Spocket is a dropshipping marketplace and app that connects ecommerce sellers with suppliers, offering product sourcing, order fulfillment, and platform integrations.
Merchants use Spocket to add supplier products to stores, manage orders, and access supplier information through a subscription plan.
Primary uses
Typical uses include sourcing higher‑quality products and integrating with platforms such as Shopify to automate order routing.
Spocket offers tiered plans and a trial option for monthly subscriptions; billing and plan terms vary by purchase channel.
How to cancel Spocket
Cancel via Spocket web (recommended)
- Log into the Spocket app on the web.
- Go to Settings → Membership, click "Cancel", and enter your account password.
- After canceling, access remains until the end of the current billing period.
Cancel via App Store or Google Play
- If you subscribed through the iOS App Store or Google Play, you must cancel the subscription through that platform's billing settings.
- Uninstalling the Spocket app does not cancel a subscription; confirm cancellation in Spocket or the platform billing portal.
What happens when you cancel
Access and billing
Once you cancel, your subscription will not auto‑renew and you will retain access until the end of the paid billing cycle.
If cancellation is within 24 hours of renewal, the subscription may still renew; Spocket requires cancellation at least 24 hours before renewal.
Account data and listings
Your account information and any stored data are subject to Spocket's policies; export anything you need before you lose access.
If you plan to reopen the account later, check Spocket settings and records for any reactivation terms or data retention limits.
Will I get a refund?
Spocket refund policy (summary)
- No refunds or prorated credits are provided for unused time, mid‑cycle cancellations, or inactive accounts except where explicitly stated.
- Subscriptions renew automatically unless canceled at least 24 hours before renewal; late cancellations do not qualify for refunds.
Trials, annual plans, and exceptions
- Monthly plans often include a 7‑day free trial: cancel during the trial to avoid charges; after the trial ends there is no refund.
- Annual plans typically have no trial and are strictly non‑refundable once payment is processed.
- EU digital content withdrawal rules may allow a 14‑day right of withdrawal in some cases, but that provision generally does not apply in New Zealand.
Spocket plans and pricing
NZ App Store pricing (listed)
| Plan | Price (NZD) | Period | Notes |
|---|---|---|---|
| Starter (iOS in-app) | NZ$69.99 | Monthly | iOS App Store (New Zealand) |
| Pro (iOS in-app) | NZ$99.99 | Monthly | iOS App Store (New Zealand) |
| Pro (iOS in-app) | NZ$499.00 | Annual | iOS App Store (New Zealand) |
| Empire (iOS in-app) | NZ$184.99 | Monthly | iOS App Store (New Zealand) |
| Empire (iOS in-app) | NZ$1,299.99 | Annual | iOS App Store (New Zealand) |
| Unicorn (iOS in-app) | NZ$549.99 | Monthly | iOS App Store (New Zealand) |
| Unicorn (iOS in-app) | NZ$1,799.99 | Annual | iOS App Store (New Zealand) |
Pricing notes
These NZD prices come from the iOS App Store listing specific to New Zealand and may differ from Spocket's USD site pricing.
If you bought via a platform (App Store/Google Play), the platform's price and refund rules may apply.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, services must be supplied with reasonable care and skill, fit for purpose, and charged at a reasonable price.
Traders cannot contract out of these consumer rights even if a "no refund" policy is stated in their terms.
Fair Trading Act and limits
The Fair Trading Act prohibits misleading or deceptive conduct, including hidden auto‑renewal terms or unclear cancellation processes.
You generally do not have a right to a refund simply for changing your mind unless the service was misrepresented or fails acceptable standards.
Customer experiences
Positive feedback
Users praise Spocket's user‑friendly interface, smooth Shopify integration, curated product selection, and responsive support in many cases.
These strengths are commonly mentioned in positive reviews from New Zealand users.
Negative feedback
Many reviews report difficulties canceling, unexpected charges after trials, and perceived unresponsiveness from support teams.
A frequent complaint is a rigid "no‑refund" stance and disputes over charges despite attempted cancellations.
Documentation checklist
What to gather
- Account email and username used with Spocket.
- Payment receipts, invoice numbers, and bank/statement transactions showing charges.
- Screenshots of your account Membership page, cancellation confirmation, and any error messages.
How to present your case
- Organise dates: trial start, cancellation attempt, renewal date, and charge date.
- Supply clear chronological evidence when contacting Spocket support or your payment provider.
Common mistakes
Assuming uninstalling cancels the subscription
Uninstalling the Spocket app does not cancel a subscription; you must cancel in Spocket account settings or via App Store/Google Play billing.
Many users report being charged after deletion because they did not cancel the active subscription.
Missing the 24‑hour window or lacking proof
Waiting until the renewal day or later often disqualifies refunds under Spocket's policy; cancel at least 24 hours before renewal.
Failing to save cancellation confirmation or transaction records makes disputes harder to resolve with support or your bank.
Comparative recap
Quick comparison
| Topic | Web (Spocket account) | App Store / Google Play |
|---|---|---|
| How to cancel | Settings → Membership → Cancel (enter password). | Cancel via the platform's subscription/billing settings. |
| Refunds | No refunds or prorated credits generally; trial exceptions apply. | Platform refund rules may differ; check App Store/Google Play policies. |
| Access after cancel | Access until end of paid billing period. | Access depends on platform processing but normally until period ends. |
| Timing requirement | Cancel at least 24 hours before renewal to prevent charge. | Follow platform notice periods; do not assume uninstall cancels. |
Takeaway
Cancel in the same channel where you purchased the subscription and keep written confirmation and payment evidence.
If subscribed via a platform, coordinate with App Store/Google Play support for refunds or billing disputes.
After cancelling
What to check next
- Confirm you received a cancellation confirmation or screenshot it from Settings → Membership.
- Monitor your bank or card statements for any unexpected renewals for at least one billing cycle.
Useful links and contacts
- How to cancel a subscription (Spocket Help)
- Spocket refund and subscription policy
- New Zealand consumer rights (Consumer Protection)
- User reviews (Trustpilot NZ)
Address
Spocket corporate address
Spocket, Inc., 555 Burrard St, Vancouver, BC V7X 1L4, Canada.
Spocket does not list a dedicated New Zealand postal address in its public policies.
Notes
If you need to escalate a complaint, include the corporate address and your collected documentation when contacting consumer authorities or your payment provider.
Keep copies of all correspondence and transaction evidence for any dispute or complaint process.