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Cancel SPYHUNTER
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I hereby notify you of my decision to terminate the contract relating to the Spyhunter service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Spyhunter: Easy Method
What is Spyhunter
Overview
SpyHunter is an anti-malware product from EnigmaSoft that scans for and removes malware, potentially unwanted programs (PUPs), and offers additional system tools and support.
Typical uses
Users install SpyHunter to detect and remove threats or to use its HelpDesk and custom malware fixes. It is distributed as a subscription product with trial and paid options.
How to cancel Spyhunter
Cancel via EnigmaSoft website (direct purchase)
- Go to enigmasoftware.com and log into your account.
- Open Order/Licenses, find your SpyHunter subscription/order, and click "cancel" next to the subscription.
- If you cannot cancel online, open a support ticket or email EnigmaSoft support requesting cancellation; include your order number and account email.
- Note: cancellations made after 30 days from purchase do not qualify for a refund; you generally keep access until the subscription expiry date.
Cancel a free trial (web)
- Cancel before the 7-day trial ends to avoid being charged when the trial converts to a paid subscription.
- If you cancel during the trial, access usually terminates immediately.
- If a charge occurred accidentally, request a refund from EnigmaSoft within 30 days of the charge.
- See the trial cancellation guidance: Cancel SpyHunter trial.
Cancel via Apple App Store or Google Play
- For App Store or Google Play purchases, cancel via your Apple or Google subscription settings (not via the EnigmaSoft account page).
- EnigmaSoft does not provide New Zealand-specific App Store/Google Play cancellation instructions; follow the standard platform process on your device.
What happens when you cancel
Access after cancellation
For direct web purchases, cancelling usually prevents future renewals but you retain licensed access until the paid subscription period ends.
For free trials, cancelling mid-trial commonly terminates access immediately.
Billing and account data
Cancelling stops automatic renewal for future billing cycles but does not necessarily erase account records or receipts.
If you need account deletion or removal of billing details, contact EnigmaSoft support and request specific actions.
Will I get a refund?
General refund policy
EnigmaSoft states a 30-day right to cancel and request a full refund for direct web purchases from the purchase date.
This 30-day window is the primary refund route for purchases made on the EnigmaSoft/SpyHunter website.
Exceptions and special conditions
- If EnigmaSoft communicates a price increase affecting you, you may cancel and request a refund within 14 days of that notice.
- After any new purchase you receive the usual 30-day right to cancel and request a refund.
- For accidental charges from a free trial, you can request a full refund within 30 days of the charge; support details: trial cancellation support.
How to request a refund
- Open a support ticket or email EnigmaSoft with your order number, charge date, and refund reason.
- Keep receipts and screenshots to support your request; refunds are handled case-by-case under the EULA.
- If you paid via Apple or Google, request refunds through those platforms if applicable.
Spyhunter plans and pricing
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| SpyHunter Basic (Windows/Mac) | US$14.00/month per device (billed upfront US$42 for 3 months) | 3-month subscription | Malware & PUP detection/removal, vulnerability detection, advanced guards, custom fixes, HelpDesk support |
| SpyHunter Pro (Windows) | US$8.00/month per device (billed upfront US$72 for 3 months) | 3-month subscription | All Basic features plus optimization scan, enhanced privacy, file shredder, secure disk erase, duplicate/large file scans |
Notes
No prices in New Zealand dollars were listed on official or NZ-based sources as of January 2026; official pricing is shown in USD and may vary by country.
Always check the checkout page for the final currency, taxes, and total billed amount before completing a purchase.
Your consumer rights in New Zealand
Key local protections
New Zealand consumers have statutory rights under local law (for example, rights to services and goods to be of acceptable quality), which may complement contractual refund windows.
EnigmaSoft’s 30-day web refund window aligns with common digital goods protections but does not replace statutory consumer law.
Practical steps if issues arise
- If you cannot resolve a refund or cancellation with the supplier, contact your bank or card issuer to discuss a chargeback or dispute.
- Seek guidance from New Zealand consumer agencies such as Consumer Protection (consumerprotection.govt.nz) for next steps and template complaints.
Customer experiences
Positive reports
Some users report successful malware removal with SpyHunter when other security tools failed, and some describe responsive support in individual cases.
Negative reports
Multiple reviews report difficulty cancelling subscriptions or trials and continuing charges despite cancellation requests.
There are complaints about refunds being partial or handled poorly; some users describe billing practices as problematic and report slow or unhelpful responses.
Documentation checklist
What to gather before contacting support
- Order number or license key
- Account email used for purchase
- Receipt screenshot or bank statement showing the charge
- Dates: purchase date, charge date, and any cancellation attempts
How to submit your request
- Open an EnigmaSoft support ticket or email with the above documents attached.
- Keep copies of all communications and any cancellation confirmation you receive.
Common mistakes
Missing the trial deadline
Users often forget to cancel a 7-day free trial before it ends and are then charged automatically.
Set a calendar reminder a day before the trial expires to avoid accidental renewals.
Assuming platform cancellation is handled by the vendor
Purchases via Apple or Google must be cancelled in the App Store/Google Play subscriptions; cancelling on the vendor site will not stop platform billing.
Also, failing to keep receipts or confirmation emails can make refund disputes harder to resolve.
Comparative recap
Quick comparison
| Aspect | Web purchase (EnigmaSoft) | Free trial (Web) | App Store / Google Play |
|---|---|---|---|
| How to cancel | Account page: Order/Licenses → Cancel; or support ticket/email | Cancel before 7 days via account or support | Cancel via Apple or Google subscription settings |
| Refund window | 30 days from purchase (full refund subject to EULA) | Accidental charge refunds can be requested within 30 days | Follow Apple/Google refund policies |
| Access after cancel | Access generally continues until subscription ends | Cancel often terminates access immediately | Depends on platform rules |
Notes
Platform purchases (Apple/Google) are governed by those platforms; direct web purchases follow EnigmaSoft’s EULA and support processes.
Always confirm cancellation and retain confirmations for your records.
After cancelling
Immediate steps
- Confirm cancellation via the account page or support reply and save any confirmation emails or ticket IDs.
- Check your bank or card statement to confirm that future renewals have stopped.
Follow-up actions and links
- If you need to request a refund or follow up, use the EnigmaSoft support pages: Cancel SpyHunter subscription and Cancel trial.
- Read the SpyHunter EULA for terms: SpyHunter EULA.
Address
Registered address
EnigmaSoft Limited
3rd Floor, 1 Castle Street, Dublin 2, D02 XD82, Ireland
How to contact from New Zealand
There is no New Zealand postal address listed for EnigmaSoft; use the support ticket system or email access on their website for cancellations and refund requests.
For consumer help in New Zealand, consider contacting local consumer protection authorities: consumerprotection.govt.nz.