Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Storymatrix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Storymatrix: Easy Method
What is Storymatrix
Service overview
StoryMatrix is a subscription-based digital service that helps writers and storytellers with story structure, templates and analysis tools.
How it is provided
The service is offered online by StoryMatrix Pte. Ltd., with subscriptions available via the StoryMatrix website and through mobile app stores.
How to cancel Storymatrix
Cancel via the StoryMatrix website
- Log in to your StoryMatrix account.
- Go to Account Settings → Subscriptions or Billing.
- Click "Cancel Subscription" and confirm. You will receive a confirmation email.
- Access continues until the end of the current billing cycle. See how to cancel on joinchargeback.
Cancel via mobile app stores
- Apple App Store (iOS): Open Settings → tap your name → Subscriptions → locate StoryMatrix → tap it and select "Cancel Subscription" → confirm. See details.
- Google Play Store (Android): Open the Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select StoryMatrix → tap "Cancel subscription" and follow prompts. See details.
- If you subscribed through a third party, cancel through that original vendor or app store - canceling on the website may not stop charges from a different channel.
What happens when you cancel
Access and billing
When you cancel, your subscription will not renew and no further charges should occur after the current billing period ends.
Account data and content
Access typically remains until the end of the paid billing cycle. The service may retain account data according to its policies, so export any work you need before access ends.
Will I get a refund?
StoryMatrix policy
- StoryMatrix allows cancellation at any time via account settings, and access normally continues until the end of the billing period.
- However, an explicit refund for the unused period is not guaranteed in publicly available terms.
Exceptions and consumer rights
- No statutory 14-day cooling-off or automatic refund rights are mentioned in StoryMatrix’s public summaries.
- You may have rights under New Zealand consumer law if the service is not as described or fails to meet reasonable expectations; in such cases a refund or remedy could be available.
Storymatrix plans and pricing
Overview
Publicly available plan names and prices vary by channel and time. If you cannot find a current price in the service or app store, the amount charged on your receipt or bank statement is authoritative.
Current plans
| Plan | Billing frequency | Price (NZD) |
|---|---|---|
| Basic | Varies | Varies |
| Standard | Varies | Varies |
| Premium | Varies | Varies |
Your consumer rights in New Zealand
Key legislation
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which require services to be provided with reasonable care and skill.
When rights apply
- If StoryMatrix is faulty, not as described, or fails to deliver promised features, you may be entitled to remedies under NZ law.
- Change-of-mind refunds are not automatically required by the service policy, but statutory rights may apply where the service is deficient.
Customer experiences
Positive observations
- Independent sources note users find the product useful for story structuring, though experiences vary by expectation.
- Some users value the tools and content provided by the platform for writing workflows.
Common complaints
- Reports include unexpected auto-renewals after free trials, duplicate or technical-error charges, and currency-conversion confusion.
- Some users found signing up outside app stores confusing or were concerned about transparency of the checkout process. See billing reports and a user discussion on Reddit.
Documentation checklist
What to collect before contacting support
- Account email and subscription ID shown in account settings or receipt.
- Payment receipts, bank or card statements showing the charge, and timestamps.
- Screenshots of subscription page, cancellation confirmation, and any error messages.
When escalating a dispute
- Keep records of all communications with StoryMatrix and the app store or payment provider.
- Note whether you subscribed through the website, Apple App Store or Google Play - this affects who can refund you.
Common mistakes
Wrong cancellation channel
Many users cancel on the website but originally subscribed through Apple or Google, so the app-store subscription continues to renew. Always cancel in the store where the purchase was made.
Missing confirmation and timing errors
Not saving the cancellation confirmation or cancelling after the billing cutoff can lead to another charge. Always save the confirmation email and check the billing cycle end date.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| StoryMatrix website | Account Settings → Subscriptions/Billing → Cancel | Unclear / not guaranteed | Access usually continues until billing period ends; refunds not explicitly promised. |
| Apple App Store (iOS) | Settings → Your name → Subscriptions → Cancel | Handled by Apple; refunds are assessed by Apple | Apple manages billing and refund requests for in-app purchases. |
| Google Play Store (Android) | Play Store → Profile → Payments & subscriptions → Subscriptions → Cancel | Handled by Google; refunds are assessed by Google | Google manages billing and refund requests for Play purchases. |
After cancelling
Immediate steps
- Save or export any work stored in your StoryMatrix account before access ends.
- Keep the cancellation confirmation email and check your next bank/card statement for further charges.
Helpful links
- How to cancel StoryMatrix (joinchargeback)
- Manage subscriptions on iPhone or iPad (Apple Support)
- Cancel or change a subscription (Google Play Help)
- New Zealand consumer protection information
Address
Registered correspondence address
StoryMatrix Pte. Ltd. (operating DramaBox) is registered in Singapore. The correspondence address on public records is:
5001 Beach Road, #07‑37, Golden Mile Complex, Singapore 199588
Notices and official contact
If you need to send a formal notice, use the registered address above and consider following up by email through the account support channels.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.