Cancel Supergrok: Easy Method

What is Supergrok

Overview

Supergrok is a paid subscription tier for the Grok AI service that advertises higher limits, access to Grok‑4 (and Heavy variants), and additional features such as DeepSearch and expanded image generation.

Subscriptions are sold through multiple channels (web via Stripe/X and app platforms like Google Play), and billing, cancellations and refunds are often handled by the platform used to buy the subscription.

Key features

Paid plans typically promise faster access, larger context windows and higher usage quotas compared with the free tier.

Reported plan names include SuperGrok (monthly/annual) and SuperGrok Heavy (higher-cost professional tier with priority resources).

How to cancel Supergrok

If you subscribed via Google Play (Android)

• Open the Google Play Store app on your Android device.
• Tap your profile icon, then go to Payments & subscriptions → Subscriptions.
• Find SuperGrok (may appear as “SuperGrok” or “Grok”) and select Cancel subscription.
• Follow the on-screen steps to confirm cancellation; Grok cannot cancel Google Play subscriptions for you.
• See Google Play support for details: How to cancel on Google Play.

If you subscribed via X (formerly Twitter) or Stripe on the web (grok.com)

• Open the Grok subscription management interface triggered by the X or Stripe pop‑up you used to subscribe.
• Use the subscription management controls shown in that interface to cancel anytime.
• Cancellation normally stops future billing and takes effect at the end of your current billing period; no automatic refunds for unused time.
• For one guide to the process, see: SuperGrok cancellation guide.

What happens when you cancel

Access and renewal

When you cancel through the platform you used to subscribe, billing should stop for future periods.

Access is normally retained until the end of your current paid period, although some user reports indicate access can be revoked immediately in certain cases.

Data and account status

Cancelling a paid subscription does not necessarily delete your account or chat history; it typically only affects billing and paid features.

If you want data removed, check the service’s privacy or account settings and contact support through the channel you used to subscribe.

Will I get a refund?

General refund policy

Payments for SuperGrok are generally non‑refundable and not prorated; refunds are only provided where required by law or specific platform policy.

Official terms typically state subscription payments are final unless a legal consumer right applies.

Platform-specific refund routes and exceptions

• If you purchased via Google Play or the Apple App Store, request a refund through their built‑in processes (platforms control refunds for those purchases).
• App store refund processes may take several days; one source notes up to four days for processing.
• If the purchase was made via Stripe/X on the web, refunds are subject to the vendor’s policy and any applicable laws; see the web checkout or contact your payment provider for disputes.
• For reference on refunds and platform steps see: SuperGrok refund overview.

Supergrok plans and pricing

Pricing table

Pricing notes

Official pricing is listed in USD: $30/month or $300/year for SuperGrok; $300/month for SuperGrok Heavy.

Regional NZD pricing is not officially published; the NZ$ amounts above are approximate conversions and subject to exchange rates and platform fees.

Your consumer rights in New Zealand

Statutory protections and limits

New Zealand consumers are protected against misleading conduct and unfair practices under consumer law.

There is no automatic New Zealand statutory right to a cooling‑off refund for digital subscriptions simply for change of mind, unless a specific law or platform policy provides it.

Practical steps to enforce rights in NZ

• If the service is defective, not delivered or misrepresented, gather evidence and raise the issue with the seller or platform.
• If you cannot resolve the issue, consider contacting your bank for a chargeback or raising a dispute with the payment provider.
• For general guidance see the Commerce Commission and Citizens Advice Bureau: Commerce Commission NZ and Citizens Advice Bureau NZ.

Customer experiences

Positive feedback

Some users report being satisfied with upgraded features and higher rate limits compared with the free tier.

Positive notes are less frequent but include appreciation for faster responses and expanded feature access.

Negative feedback

Many user reports indicate bugs, duplicate charges, subscriptions not being recognised across platforms, or features not unlocking after payment.

There are multiple reports of unresponsive support and cases where cancellations resulted in immediate loss of access with no refund; see community reports for examples: Reddit report.

Documentation checklist

What to gather before contacting support

• Purchase receipt or invoice showing date, amount and transaction ID.
• Subscription ID, email/account used to subscribe and the platform (Google Play, X/Stripe, etc.).
• Screenshots of billing, subscription page, and any error messages or missing features.

How to use documentation

• Provide the platform’s receipt when requesting cancellation or a refund from Google/Apple/Stripe.
• If escalating to your bank or a consumer agency, include timestamps, screenshots and copies of any support correspondence.

Common mistakes

Mistakes when cancelling

Attempting to cancel through Grok support when the subscription was purchased via Google Play or the App Store is a common error.

Always cancel through the platform where the purchase was made; otherwise the subscription remains active and billing can continue.

Mistakes when requesting refunds

Assuming a refund is automatic after cancelling is a frequent misunderstanding; many subscriptions are non‑refundable unless the platform or law requires it.

Not saving receipts or transaction IDs makes disputes slower or harder to resolve.

Comparative recap

Summary table

Quick takeaways

If you bought via an app store, manage billing and refund requests through that store.

If you bought on the web, cancel via the Stripe/X interface and keep all receipts for disputes.

After cancelling

Next practical steps

• Confirm cancellation in the platform’s subscription page and save any confirmation emails or screenshots.
• Monitor your bank or card statement to ensure future charges stop.
• If features disappear immediately or charges continue, contact the platform support and your card issuer promptly.

Helpful links and escalation

• Google Play cancellation support: Cancel via Google Play
• General SuperGrok refund/info guide: SuperGrok refund overview
• Community reports and experiences: Reddit thread
• Commerce Commission NZ for consumer advice: https://comcom.govt.nz/

Address

Verifiable physical address

The only verifiable physical address associated with the service is in Palo Alto, California:

1450 Page Mill Road, Palo Alto, California 94304, United States

Notes on contacting by post

There is no separate New Zealand postal cancellation address identified; postal contact would be to the US address above and may not speed resolution for NZ residents.

For faster outcomes, use the digital cancellation and refund routes provided by the platform you used to subscribe.