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Cancel SUPERSUMMARY
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Supersummary service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Supersummary: Easy Method
What is Supersummary
Service overview
Supersummary is a subscription service that provides study guides, chapter summaries, and literary analysis for books and texts. It aims to help students, teachers, and readers with essays, revision, and close reading.
How it’s delivered
Content is accessed online via the Supersummary website or through mobile apps distributed on the Apple App Store and Google Play. Subscriptions grant access according to the plan selected.
How to cancel Supersummary
Cancel via the Supersummary website
- Log in to your account on the Supersummary website.
- Go to Account settings and click "Cancel Subscription".
- If the button is not visible, scroll fully down the settings page or contact support at support@supersummary.com for help.
- Note: cancelling a website subscription does not automatically trigger a refund.
Cancel via Apple App Store (iOS)
- Open the App Store on your iOS device and tap your profile, or manage subscriptions via your Apple ID settings.
- Find the Supersummary subscription and choose Cancel.
- Apple controls billing and refunds for App Store purchases; contact Apple for refund requests.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile, then Subscriptions.
- Select Supersummary and tap Cancel subscription.
- Google Play handles billing and refund decisions for Android purchases.
What happens when you cancel
Access and billing
When you cancel a recurring subscription, your access typically continues until the end of the paid billing period. Renewal will stop after that period.
Immediate loss of access can occur if a refund is issued as part of a Money-Back Guarantee or store refund - check the confirmation you receive.
Account and data
Your account details and any downloaded materials remain associated with your account unless you request deletion. Supersummary’s support can advise on data removal procedures.
If you signed up through an app store, account control and certain records (purchase receipts) are also available via Apple or Google.
Will I get a refund?
Website subscriptions and Money-Back Guarantee
- Website subscription fees are generally non-refundable unless you qualify for Supersummary’s Money-Back Guarantee.
- Money-Back Guarantee conditions: request within 7 days of purchase; be a first-time subscriber; have downloaded no more than two Study Guides; no prior refunds or subscriptions.
- If eligible, refunds are processed within 5 business days and access ends immediately on approval.
- See Supersummary’s refund policy: Is my subscription refundable?
App Store and Google Play purchases
- Apple and Google handle refunds for purchases made through their stores; Supersummary cannot issue those refunds directly.
- Contact Apple or Google to request refunds under their store policies and possible grace periods.
- For Apple subscription management guidance see Apple Support: Manage subscriptions.
- For Google Play refunds see Google Support: Request a refund.
Supersummary plans and pricing
Pricing overview
Supersummary lists several monthly and annual plans with US dollar pricing. App Store charges in USD and final NZ$ will depend on Apple’s exchange rates and local taxes.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | US$19.95 (converted to NZ$ at App Store rate) | Monthly | Full access subscription |
| Monthly Essentials Subscription | US$19.95 (converted to NZ$ at App Store rate) | Monthly | Essentials tier access |
| Monthly Plus Subscription | US$29.90 (converted to NZ$ at App Store rate) | Monthly | Plus tier access |
| Annual Subscription | US$69.00 (converted to NZ$ at App Store rate) | Annual | Full access, billed annually |
| Annual Plus Subscription | US$100.00 (converted to NZ$ at App Store rate) | Annual | Plus tier access, billed annually |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the NZ Consumer Guarantees Act, digital services must be of acceptable quality and fit for purpose. If Supersummary fails to deliver the promised service, you may be entitled to remedies including repair, replacement, or refund.
Distance sales and app store policies
New Zealand does not impose a universal 14-day cooling-off period for digital purchases. App Store and Google Play may offer their own grace or refund windows.
For official NZ guidance see Consumer Protection NZ: consumerprotection.govt.nz.
Customer experiences
Positive feedback
Users often praise Supersummary’s extensive library, helpful chapter summaries, and detailed analyses for study, teaching, and essay preparation.
Customer service is frequently described as prompt and helpful, with refunds processed efficiently in many cases. See examples at Trustpilot: Supersummary reviews (NZ).
Reported issues
Some users report being unaware of automatic annual renewals and difficulty contacting support, preferring phone options over email/ticket systems.
Others experienced delayed access or communication problems after subscribing; a portion had issues resolved via refunds.
Documentation checklist
What to gather
- Account email and username used to sign up.
- Order receipt or invoice showing purchase date and plan.
- Screenshots of subscription status or billing entries if relevant.
- Records of downloads (number of Study Guides) if claiming Money-Back Guarantee eligibility.
Where to send documentation
- For website subscriptions contact Supersummary support: support@supersummary.com.
- For App Store purchases contact Apple via your purchase history: Apple Support.
- For Google Play purchases contact Google Play support: Google Play Help.
Common mistakes
Canceling in the wrong place
Many customers try to cancel the subscription on the Supersummary website even though they purchased via the App Store or Google Play.
Purchases made through Apple or Google must be cancelled and refunded through those platforms, not the Supersummary site.
Missing refund eligibility details
Requesting a refund without checking Money-Back Guarantee conditions is a common error. First-time subscriber status and the two-download limit are strictly applied.
Failing to provide proof of downloads or purchase date can slow claims or lead to denial.
Comparative recap
Quick comparison
| Item | Website (Direct) | Apple App Store (iOS) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Account settings → Cancel Subscription | Manage via Apple ID subscriptions | Manage via Google Play Subscriptions |
| Refunds handled by | Supersummary (subject to Money-Back Guarantee) | Apple (App Store policies apply) | Google (Google Play policies apply) |
| Typical refund window | 7 days for Money-Back Guarantee (new subscribers) | Per Apple policy/grace periods | Per Google Play policy/grace periods |
| Contact method for support | Email/ticket to support@supersummary.com | Contact Apple Support | Contact Google Play Support |
Takeaway
If you signed up directly at Supersummary, start cancellation and refund requests with Supersummary support and check Money-Back Guarantee eligibility.
If you signed up through Apple or Google, manage subscriptions and refunds through the respective stores to avoid delays.
After cancelling
Next steps to confirm cancellation
- Check your email for a cancellation confirmation from Supersummary or your app store.
- Verify that future billing has stopped by checking your bank or card statements during the next billing cycle.
Helpful links
- Supersummary cancellation article: How do I cancel my subscription?
- Supersummary refund policy: Is my subscription refundable?
- Money-Back Guarantee details: How does the Money-Back Guarantee work?
- Apple subscription support: Manage subscriptions (Apple)
- Google Play refund help: Request a refund (Google Play)
Address
Mailing address
Meyer Media LLC, 548 Market St #76678, San Francisco, California 94104, United States.
How to use the address
Supersummary does not publish a New Zealand-specific office; use the San Francisco address for formal correspondence or legal notices.
For customer support or subscription actions, email support@supersummary.com or use the Help Center links above.