Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Teamviewer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Teamviewer: Easy Method
What is Teamviewer
Overview
TeamViewer is a remote access and remote support software product used to connect to computers, servers and mobile devices for support, collaboration and administration.
It is offered in free form for personal use and in paid subscriptions for business customers, with features for unattended access, file transfer and remote control.
Common uses
Common uses include IT support, remote work, remote demonstrations and accessing home or office machines from elsewhere.
Businesses often use TeamViewer for managed support, while individuals use the free version for occasional remote help.
How to cancel Teamviewer
Required method
Cancellations must be submitted in written form via a support ticket and received at least 28 days before the end of the subscription or renewal term when cancelling via the web.
There is no direct “cancel” button in the app; deleting your TeamViewer account does not cancel an active subscription.
Step-by-step cancellation (recommended)
- Sign in to your TeamViewer customer portal or support area and open a new support ticket requesting cancellation. Community note on written cancellation.
- Include your account email, invoice or subscription ID, the subscription end date, and an explicit request to cancel auto-renewal or terminate the subscription.
- Submit the ticket at least 28 days before the renewal date to meet TeamViewer’s stated notice period.
- Keep a copy of the ticket number and all correspondence until you receive written confirmation of cancellation.
- If you don’t receive confirmation, follow up by replying to the ticket or opening a new ticket and reference the previous ticket number.
What happens when you cancel
Access and subscription status
When a cancellation is accepted, your subscription will typically remain active until the paid term ends; access usually continues until that date.
Auto-renewal should stop after a confirmed cancellation, but you must ensure you receive written confirmation and keep it for records.
Data and account handling
Canceling a subscription does not automatically delete your TeamViewer account or data; account deletion is a separate action and does not constitute cancellation.
If you want data removed, request account/data deletion explicitly after your subscription ends and keep copies of important records beforehand.
Will I get a refund?
TeamViewer's stated policy
TeamViewer does not offer a general refund or a 14-day “cooling-off” period; cancellation outside the 28-day prior notice window is not permitted under the published terms.
This policy means refunds are generally denied unless otherwise specified by TeamViewer in exceptional cases. Community discussion on refunds.
Reported exceptions and outcomes
- Users report difficulty obtaining refunds even during trial periods and that refunds may be refused. User reports.
- In some cases customers have been issued credit notes rather than cash refunds.
- If you believe you have grounds for a refund under local consumer law, document your case and raise it with TeamViewer support and, if needed, escalate externally (see Consumer Rights section).
Teamviewer plans and pricing
Plan overview
Below is a summary table of common TeamViewer plan tiers and typical features. Prices vary by region, currency and reseller.
Pricing notes
Exact New Zealand pricing should be checked on TeamViewer’s website or from an authorised reseller; the table shows common plan names and that prices vary.
| Plan | Typical features | Price (NZD) |
|---|---|---|
| Free (Personal) | Basic remote control for personal, non‑commercial use | Varies |
| Business | Single user, commercial use, basic features | Varies |
| Premium | Multi‑user access, concurrent sessions, more devices | Varies |
| Corporate | Advanced features, many concurrent sessions and users | Varies |
| Tensor / Enterprise | Enterprise-grade management and security features | Varies |
Your consumer rights in New Zealand
Relevant New Zealand laws
New Zealand consumer protection includes the Consumer Guarantees Act and the Fair Trading Act, which require services to be of acceptable quality and not misrepresented.
Contractual terms such as a 28‑day notice period may be valid, but they must not be unfair or misleading under NZ law.
What you can do
- Document all communications, invoices, dates and ticket numbers when dealing with TeamViewer.
- If you believe the terms or conduct are unfair or misleading, you may raise a complaint with the Commerce Commission or seek advice from Citizens Advice Bureau / consumer protection services.
- Escalation steps: contact TeamViewer support in writing, keep evidence, and consider lodging a formal complaint with New Zealand authorities if unresolved.
Customer experiences
Positive feedback
Many users praise TeamViewer for ease of use, reliability and stable remote connections, noting the free personal version is useful for helping family and friends. Trustpilot NZ.
Capterra NZ reviewers report smooth operation and strong remote support capabilities for business use. Capterra NZ.
Negative feedback
Other reviewers criticise high cost, poor value for small teams, complex interfaces and difficult cancellation or refund experiences. SoftwareAdvice NZ.
Across forums, users report opaque cancellation processes, unexpected charges after account deletion, aggressive auto‑renewals and difficulties obtaining refunds. Reddit thread.
Documentation checklist
Before you cancel
- Account email and username
- Subscription or invoice numbers and renewal date
- Payment receipts and billing statements
- Screenshots of subscription status and billing page
After you submit the ticket
- Save the support ticket number and all replies
- Request written confirmation of cancellation and the effective end date
- Keep records of any refund or credit note communications
- If needed, prepare documentation for a complaint to consumer authorities
Common mistakes
Assuming account deletion cancels the subscription
Some users delete their TeamViewer account believing that will stop charges. This is incorrect: account deletion does not cancel an active subscription.
Always submit a written cancellation request via the support ticket system and obtain confirmation.
Missing the notice window
Failing to submit cancellation requests at least 28 days before renewal is a frequent mistake and can result in charges for the next term.
Check your renewal date in advance and allow time for ticket responses and any follow‑up communication.
Comparative recap
Quick comparison table
| Aspect | TeamViewer | Typical alternatives (e.g. AnyDesk, Chrome Remote Desktop) |
|---|---|---|
| Price | Varies (free for personal; paid tiers for business) | Varies (some cheaper commercial tiers; some free options) |
| Ease of use | High for users familiar with remote tools | Generally easy; some alternatives are more lightweight |
| Cancellation & refunds | Written ticket, 28‑day notice; refunds generally denied | Policies vary by vendor; some have clearer refund or cancellation flows |
| Best for | Full feature set, wide device support and enterprise features | Lightweight or low‑cost remote access; simple personal use |
Decision factors
Choose based on required features, budget, support expectations and cancellation flexibility.
If refund or easy cancellation is critical, compare vendor terms and document communications before purchase.
After cancelling
Confirmations to expect
Expect a written confirmation from TeamViewer that auto‑renewal is cancelled and the date your access will end.
If you do not receive confirmation within a reasonable timeframe, follow up and keep records of all interactions.
Helpful links
- TeamViewer community note on cancellation: community.teamviewer.com
- TeamViewer discussion on cancelling orders: how to cancel my order
- Refund discussion thread: refunds and money
- Trustpilot NZ reviews: Trustpilot
- Capterra NZ reviews: Capterra
- SoftwareAdvice NZ: SoftwareAdvice
- Reddit discussion on billing/cancellation: Reddit
- Commerce Commission (NZ) for consumer complaints: commercecommission.govt.nz
Address
Corporate address
TeamViewer SE
Bahnhofsplatz, Göppingen, Germany
Contact channels and local notes
TeamViewer does not appear to maintain a dedicated postal cancellation address in New Zealand; cancellations should be submitted via support ticket, customer portal, email or phone where available.
Keep postal and written records if you choose to send additional correspondence to the corporate address above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.