Cancel Toggl: Easy Method

What is Toggl

Overview

Toggl is a time tracking and productivity suite that includes Toggl Track, Toggl Plan, and Toggl Hire. It is used to record work hours, manage projects, and run basic reporting across devices.

Primary uses

Individuals and teams use Toggl to track time, bill clients, and generate reports for project management and invoicing.

Platforms

Toggl Track is available on the web, desktop apps, browser extensions and mobile apps. Subscriptions may be purchased via the web or through app stores.

How to cancel Toggl

Cancel via Web (Toggl Track)

To cancel a subscription in the web app, open the Subscription page and choose the cancellation option.

• Open Subscription in the Toggl web app.
• Click "Cancel Subscription" or use the three‑dot menu and select cancel.
• Confirm the cancellation when prompted; subscription stays active until the end of the billing cycle.
• Support article: Editing and cancelling a subscription.

Cancel via App Store / Google Play

Subscriptions purchased through Apple App Store or Google Play must usually be cancelled via the respective store - not via Toggl's website.

• Open your device store subscriptions settings (Apple App Store or Google Play).
• Locate the Toggl subscription and follow the store's steps to cancel.
• Toggl documentation does not provide direct cancellation for app‑store purchases.

Cancel a Trial (Web)

Trials auto‑end after 30 days if no payment details are provided. You can also proactively cancel the trial.

• Go to Billing/Subscription and select "Cancel trial" to end it early.
• If you never add payment details, your account is downgraded to the Free plan automatically.
• Support article: Cancelling a trial.

What happens when you cancel

Access and billing

When you cancel a paid subscription via the web, the subscription remains active until the end of the current billing cycle.

There is no immediate suspension of service upon cancellation; the plan simply does not renew.

Account and data

Your account and tracked time entries remain accessible while the subscription is active through the paid period.

It is recommended to export important data (reports, invoices, time entries) before any plan changes or after cancellation to ensure you retain records.

Subscription status and receipts

After cancelling you should receive confirmation of cancellation and your billing statements will reflect the end date of service.

If you purchased through an app store, receipts and subscription status are managed by that store.

Will I get a refund?

Toggl Track (web) refund policy

Toggl Track's stated policy is a no‑refund policy: refunds are not issued except where a charge was caused by a system error.

Reference: Toggl subscription support.

Toggl Plan and Hire

Toggl Plan and Toggl Hire also state that subscriptions are non‑refundable under their terms.

See Toggl Plan refund info: Can I get a refund? (Toggl Plan).

Consumer exceptions in New Zealand

Under New Zealand law you may have additional rights under the Consumer Guarantees Act (CGA) if you are a consumer using the service for personal/domestic purposes.

• CGA remedies (refund, repair, replacement) may apply if the service is not of acceptable quality or not supplied with reasonable care.
• Toggl's terms indicate you must notify them you are acting as a "consumer" to preserve certain rights; otherwise some contractual withdrawal rights may be forfeited.
• There may be a 14‑day right to withdraw for consumer contracts if you notify Toggl accordingly, with proportional refund depending on usage - check Toggl terms: Toggl Track Terms.

Toggl plans and pricing

Summary of available plans

Toggl Track lists several paid plans billed in USD; New Zealand customers are billed in US dollars and your bank will convert to NZD.

Prices shown are as published (USD). Check the web app for the most current pricing and promotions.

Pricing table

Your consumer rights in New Zealand

Overview of the Consumer Guarantees Act (CGA)

Under the CGA, consumers (natural persons using a service for personal/domestic purposes) cannot contract out of statutory rights.

If a service is not carried out with reasonable care and skill or does not match its description, CGA remedies may apply.

How this affects Toggl users in NZ

Toggl's standard "no refunds" clause may not override CGA rights for consumers in New Zealand.

Toggl's terms require users to notify the company they are acting as a consumer to retain certain withdrawal rights; otherwise contractual exclusions may be applied.

Practical steps for NZ consumers

• If you believe your consumer rights have been breached, gather evidence (invoices, descriptions, error logs) and contact Toggl support.
• If needed, contact New Zealand consumer protection authorities for guidance: Consumer Protection NZ.
• Note that CGA applies to consumer use only; business contracts are treated differently.

Customer experiences

Positive feedback

New Zealand reviews commonly praise Toggl for ease of use, an intuitive interface, and useful free plan functionality.

• GetApp NZ: strong ratings for usability, reporting and cross‑device sync.
• Capterra NZ: users highlight easy client/project setup and reporting features.

Negative feedback

Some reviewers (e.g., Trustpilot NZ) report declining software quality, feature changes without adequate testing, and slow customer support responses.

• Complaints include account issues, difficulty deleting personal data, and unsatisfactory outreach to free users.

Balanced takeaway

Toggl is generally well regarded for core time tracking and reporting, but prospective users should weigh reported support and feature stability concerns.

Testing the free plan or trial is recommended before committing to paid plans.

Documentation checklist

Before you cancel

• Account email and username associated with the Toggl account.
• Last invoice(s) or payment receipts and billing method details.
• Subscription page screenshot or confirmation showing plan and renewal date.

Export and backup

• Export time entries and reports you will need later (CSV, PDF or other supported formats).
• Save any client or project settings that you might need to restore or migrate.

Proof of communication

• Keep a copy of cancellation confirmation emails or in‑app messages.
• If disputing charges, keep evidence of the billing error and any support responses.

Common mistakes

Canceling in the wrong place

A frequent mistake is assuming Toggl can cancel subscriptions purchased through app stores. App‑store subscriptions must be cancelled via Apple or Google.

Not exporting data

Some users cancel and later find they no longer have easy access to historical reports. Export essential data before plan changes.

Missing consumer rights steps

New Zealand consumers may forfeit certain withdrawal rights if they do not notify Toggl that they are acting as a "consumer" per the terms.

If you intend to rely on CGA protections, follow the notification steps in Toggl's terms and retain proof of correspondence.

Comparative recap

Quick comparison

After cancelling

Confirmations and receipts

After cancellation, keep the confirmation email or on‑screen confirmation as proof of cancellation.

Check your billing statements to confirm no further charges are posted after the billing period ends.

Useful links and support

• Cancel or edit subscription (web): support.toggl.com
• Cancelling a trial: support.toggl.com - trial
• Toggl Track Terms (consumer rights reference): Toggl Track Terms
• New Zealand consumer guidance: Consumer Protection NZ

Next steps

If you need a refund or dispute a charge, contact Toggl support with your billing evidence and clearly state if you are acting as a consumer under NZ law.

If you purchased via Apple/Google, contact the store for refunds or subscription disputes.

Address

Registered supplier address (per Terms)

Cancellation or withdrawal notices may need to be sent to the registered supplier address in Estonia as referenced in Toggl's Terms.

Optional US office address

Suite 403‑A, 1013 Centre Road, Wilmington, DE 19805, USA

Use the address above if you choose to send postal notices to Toggl's US office; verify the correct address in Toggl's Terms before sending.