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Cancel TORGUARD
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Torguard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Torguard: Easy Method
What is Torguard
Overview
TorGuard is a commercial VPN and proxy service that provides encrypted connections, multiple server locations, and additional options such as dedicated and streaming IPs.
The service targets privacy-conscious users and offers plans with differing device limits, speeds, and add-on IP types.
Core features
TorGuard includes features such as port forwarding, a large server network, and options for dedicated or streaming IPs on higher-tier plans.
Support is provided via ticketing and email; billing and subscription management are handled through the TorGuard account portal or the app-store used to subscribe.
How to cancel Torguard
Cancel via TorGuard website (recommended)
- Log into your TorGuard account.
- Go to "Services" → "My Services".
- Click "Manage" next to the subscription you want to cancel.
- Select "Request Cancellation" to submit the cancellation.
The subscription remains active until the end of the current billing cycle after a successful cancellation.
Alternative cancellation methods
- If you subscribed via Apple App Store or Google Play, manage and cancel the subscription through Apple or Google Play subscription settings.
- You can also contact TorGuard support by emailing helpdesk@torguard.net to request cancellation or ask for guidance.
There is no New Zealand-specific postal cancellation address; use the account portal or email instead.
What happens when you cancel
Access and service period
After you request cancellation via the account portal, your subscription will remain active until the end of the current billing cycle.
No further recurring charges will be applied once cancellation is processed before the next renewal date.
Data, account and billing
Your account details and service history remain accessible via your TorGuard account unless you request account deletion separately.
Keep copies of order IDs, receipts, support tickets and email confirmations for records and any refund requests.
Will I get a refund?
TorGuard refund policy (summary)
TorGuard offers refunds for first-time VPN or proxy customers if requested within seven days of purchase.
Refund requests made after seven days are typically denied under TorGuard's stated policy.
Important exceptions and conditions
- Excluded from refunds: any type of dedicated IP (including streaming and residential IPs), gift card payments, and cryptocurrency payments.
- No refund if you violated TorGuard's Terms of Service or if the purchase was not eligible under the stated 7-day window.
If you purchased via Apple or Google Play, refunds must be handled through those stores per their policies.
Torguard plans and pricing
Summary of common plans (NZD estimates)
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Standard - monthly | NZ$17.40 | Monthly | 8 devices, unlimited speeds & bandwidth, port forwarding, 3000+ servers |
| Standard - annual | NZ$104.50 | Annual | Same as monthly, effective ~NZ$8.70/month |
| Pro - monthly | NZ$22.63 | Monthly | 12 devices, dedicated/streaming IP, priority support |
| Pro - semi-annual (6 mo) | NZ$122.00 | 6-Month | Same as Pro monthly, better rate |
| Premium - monthly | NZ$28.72 | Monthly | 30 devices, free router, advanced features |
Pricing notes
Prices are estimates converted from USD at a mid-market rate (1 USD ≈ 1.7421 NZD as of 15 Jan 2026).
Actual NZD charges may vary due to App Store pricing, payment processor mark-ups, taxes, or exchange rate fluctuations.
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer law (for example, the Consumer Guarantees Act) requires digital services to meet acceptable quality and match their descriptions.
TorGuard's 7-day refund window does not override statutory consumer rights where the service is faulty or misrepresented.
How this helps in practice
- If a purchased IP does not work as described (for example, if a "residential" IP is effectively a blacklisted data-centre IP), you may have remedies beyond TorGuard's stated policy.
- Keep evidence of the problem (screenshots, logs, correspondence) to support a complaint under NZ consumer law.
Customer experiences
Positive feedback (high level)
Many users praise TorGuard for reliability, fast/stable speeds, reasonable pricing, and strong privacy protections.
Customer service is often described as prompt and professional in several reviews.
Negative feedback (high level)
Some customers report issues with certain IP offerings, such as residential IPs that behave like data-centre IPs and become blacklisted.
There are occasional complaints about automatic renewals, refund denials, limited mobile app support, or a steep learning curve for beginners.
Documentation checklist
Essential items to prepare
- Account email and username used to purchase the service.
- Order ID or invoice number and the purchase date.
- Payment method details (card, PayPal, or store used) and transaction receipts.
Evidence for support or consumer complaints
- Screenshots of errors, IP tests, or blacklisting evidence for IP-related issues.
- Support ticket numbers, email correspondence, and timestamps of interactions.
- Notes showing attempts to contact support and their responses.
Common mistakes
Missing the cancellation deadline
Many users forget to cancel before automatic renewal and are charged for another billing period.
Always check the renewal date and cancel via the account portal or app-store subscription settings before that date.
Using the wrong cancellation route
If you subscribed through Apple or Google Play, cancelling inside the TorGuard app or website does not stop store-managed renewals.
Similarly, paying by crypto or gift card can limit refund options - check payment-specific terms before cancelling.
Comparative recap
Quick feature comparison
| Feature | TorGuard | Typical VPN |
|---|---|---|
| Cancellation method | Account portal or email (helpdesk@torguard.net) | Account portal or app-store (varies) |
| Refund window | 7 days for first-time VPN/proxy purchases (with exclusions) | Varies widely; common 7 - 30 days depending on provider |
| Dedicated/residential IPs | Available but excluded from refunds; some user reports of issues | Available from some providers; policies vary |
| Device allowance | 8 - 30 devices depending on plan | Typically 5 - 10 devices on standard plans |
How to choose
Match required device count, need for dedicated IPs, and refund flexibility when comparing providers.
Consider support responsiveness and NZ consumer rights if service quality or descriptions are critical.
After cancelling
What to check immediately
- Confirm cancellation via the TorGuard account portal and save any confirmation emails or ticket numbers.
- Verify that no further charges are pending and that your service remains active until the end of the billing cycle.
Helpful links and next steps
- TorGuard official site
- Email TorGuard support
- New Zealand consumer protection (official)
- Commerce Commission NZ
Address
Postal and regional address
TorGuard does not provide a specific New Zealand postal cancellation address.
Cancellation must be submitted via the TorGuard account portal or by email; no local postal option is available.
Support contact
Primary support email: helpdesk@torguard.net.
For app-store subscriptions, manage cancellations through Apple or Google Play subscription settings.