Cancel Totalav: Easy Method

What is Totalav

Overview

TotalAV is a consumer antivirus and security suite that offers malware detection, web protection, VPN add-ons and device cleanup tools for Windows, macOS, iOS and Android.

How it is typically sold

Products are sold on the TotalAV website and through app stores (Apple App Store for iOS and Google Play for Android), with monthly and annual billing options and occasional promotional pricing.

How to cancel Totalav

Cancel via the TotalAV website (recommended for web purchases)

• Log into your online portal at the TotalAV website.
• Go to My Subscriptions.
• Select Cancel Subscription to disable auto-renewal; the service stays active until the billing period ends.
• Complete identity verification when prompted (email code or first six digits of the payment method).

Cancel via app stores (iOS / Google Play)

• iOS / Apple App Store (NZ): You cannot cancel the current active subscription mid-period from the app; cancel auto-renewal at least 24 hours before the period ends via Settings → your name → Subscriptions.
• Google Play Store: Manage and cancel subscriptions directly through your Google Play account settings (play.google.com or the Google Play app).
• If you purchased via an app store, refunds must be requested from that store using its refund process.

What happens when you cancel

Access after cancellation

When you cancel auto-renewal via the TotalAV portal, your subscription remains active until the end of the paid billing period.

Cancelling auto-renewal is not the same as terminating the service for refund purposes; you must terminate the service to request a refund under TotalAV’s policy.

Billing and data

After cancellation, TotalAV should not auto-charge you again; keep receipts and confirmation emails in case of disputed charges.

TotalAV retains account details per its privacy policy; you can contact support for account deletion or data requests.

Will I get a refund?

Standard refund windows (web purchases)

• Annual and bi-annual plans bought on the website: full refund if requested within 30 days of initial purchase or renewal (provided service is terminated).
• Monthly, quarterly and add-on services (web purchases): full refund if requested within 14 days of initial purchase or renewal (provided service is terminated).

Important exceptions and app-store purchases

• Cancelling auto-renewal does not automatically generate a refund; you must fully terminate the service and request a refund within the applicable window.
• Purchases made through the Apple App Store or Google Play must use the respective store’s refund procedures, not TotalAV’s web refund form.

Totalav plans and pricing

Pricing table (NZD where provided)

Note on pricing

Prices shown are from the New Zealand Apple App Store for in-app purchases (early 2026). The TotalAV website often lists USD pricing only; regional NZD values appear in the App Store.

Your consumer rights in New Zealand

Cooling-off and guarantees

Under New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act), you may have rights to a remedy or refund if services are misleading, defective or do not meet reasonable expectations.

Statutory rights can be different and sometimes broader than commercial refund windows offered by a company.

What to do if you have a dispute

• First contact TotalAV support and keep records (emails, receipts, cancellation confirmations).
• If unresolved, you may lodge a complaint with Consumer Protection NZ or seek a chargeback through your bank or PayPal.
• Seek independent advice if you believe pricing or renewal terms were misleading under the Fair Trading Act.

Customer experiences

Positive feedback

Many users report easy installation, friendly interfaces, good malware detection and minimal background impact.

Users also praise helpful cleanup tools and competitive promotional pricing when first signing up.

Negative feedback

There are numerous complaints about unexpected or recurring charges and difficulties obtaining refunds after cancellation attempts.

Some users report confusing or protracted cancellation processes and mixed experiences with customer support responsiveness.

Documentation checklist

Before contacting support

• Order confirmation or receipt showing purchase date and amount.
• Account email and any subscription ID from the TotalAV portal or app store.
• Screenshots of subscription status, cancellation confirmation, or billing history.

If you escalate the issue

• Bank or card statements showing the disputed charge (highlight relevant lines).
• Any correspondence with TotalAV support and the dates/times of calls.
• Reference numbers for refund requests or complaints submitted to app stores or Consumer Protection NZ.

Common mistakes

Assuming cancellation equals a refund

Many users cancel auto-renewal but assume that cancels the subscription and triggers a refund; cancellation alone does not guarantee a refund.

To be eligible for a refund under TotalAV’s policy you generally must terminate the service and request a refund within the stated window.

Using the wrong channel

Purchases made via the App Store or Google Play must be managed and refunded through those stores. Contacting TotalAV web support for an app-store purchase can slow resolution.

Always check whether your purchase was a web purchase or an app-store purchase before requesting a refund.

Comparative recap

Quick comparison

Takeaway

For web purchases, use the TotalAV portal and request refunds within the stated windows; for app-store purchases, use the store’s refund tools.

After cancelling

Actions to take immediately

• Save cancellation confirmation emails and note the subscription end date.
• Monitor bank or card statements for further charges and be ready to dispute if necessary.

Useful links

• TotalAV official site - log in and manage subscriptions.
• Apple Support - manage subscriptions and request App Store refunds.
• Google Play Help - manage subscriptions and request refunds.
• Consumer Protection NZ - guidance on NZ consumer rights and complaint processes.

Address

Official mailing address

TotalAV publicly lists a United States mailing address: 1502 Main St #202, Venice, CA 90291-3699, United States.

Notes for New Zealand customers

TotalAV does not appear to provide a designated New Zealand postal cancellation address; use the online portal or app-store channels for cancellations and refunds.

If you cannot resolve billing issues, keep records and consider contacting your payment provider or Consumer Protection NZ for next steps.