Cancel TRAININGPEAKS online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Trainingpeaks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Trainingpeaks: Easy Method
What is Trainingpeaks
Service overview
TrainingPeaks is a web and mobile platform for athletes and coaches to plan, track, and analyse training. It offers free accounts plus paid Premium and Coach editions with additional tools and features.
How users typically subscribe
Subscriptions are purchased either directly on the TrainingPeaks website or through mobile app stores (Apple App Store for iOS, Google Play for Android). Billing and refund rules differ by purchase channel.
How to cancel Trainingpeaks
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name, then Subscriptions, then select TrainingPeaks.
- Tap Cancel Subscription to stop future billing; Apple controls App Store subscriptions.
- See TrainingPeaks guidance: How to cancel your mobile subscription.
Cancel via Google Play (Android)
- Open the Google Play app and tap your profile icon.
- Go to Payments & subscriptions > Subscriptions and choose TrainingPeaks.
- Tap Cancel and follow prompts; cancellation is effective at the end of the current billing period.
- See TrainingPeaks guidance: How to cancel your mobile subscription.
Cancel via TrainingPeaks website (direct/web)
- Log in at TrainingPeaks.com.
- Go to Settings → Subscriptions & Payments → Manage Subscriptions → Cancel subscription.
- Canceling stops auto-renewal; the account will revert to the free tier after the current paid term ends.
- See TrainingPeaks account management: Account management and cancellations.
What happens when you cancel
Access after cancellation
If you cancel, you keep paid features until the end of your current billing term. After that date, your account automatically reverts to the free plan.
Billing and auto-renewal
Cancellation stops future automatic renewals; you will not receive further charges after the current paid period expires. For App Store purchases, Apple or Google handles billing and timing.
Data and account content
Your training data and account remain available on the free tier. Data is not automatically deleted when you cancel a subscription.
Will I get a refund?
TrainingPeaks (web/direct) refund policy
Athlete Edition purchased directly: full refund of the most recent payment is available if you cancel within 7 days of the initial purchase or renewal.
After 7 days, TrainingPeaks’ standard policy is no refund, but you can cancel to avoid future billing.
Mobile store (iOS/Android) refunds and exceptions
- iOS (App Store) purchases: refunds must be requested directly from Apple. TrainingPeaks cannot process App Store refunds.
- Google Play purchases: refunds are handled by Google Play according to their policies; TrainingPeaks does not control these refunds.
Other products and exceptions
- Coach Edition: full refund within 7 days of purchase on request; after 7 days, generally no refund.
- Training plans: refunds considered case-by-case; submit a written request within 24 hours of purchase.
- WKO software: possible full refund within 7 days of activation if all copies are deactivated.
- Coaching services: 30-day satisfaction money-back guarantee for coaching services.
Trainingpeaks plans and pricing
Pricing overview
TrainingPeaks pricing on the official site is typically shown in USD. App Store listings in New Zealand show specific NZ$ prices for mobile purchases.
NZ App Store pricing (examples)
| Plan | Price (NZ$) | Period | Notes |
|---|---|---|---|
| Monthly Premium Subscription (App Store NZ) | NZ$34.99 | Monthly | Premium unlock via App Store |
| One Month Premium Subscription (App Store NZ) | NZ$39.99 | Monthly | Alternate monthly option via App Store |
| Quarterly Premium Subscription (App Store NZ) | NZ$85.99 | Quarterly | Premium via App Store for 3 months |
| One Year Premium Subscription (App Store NZ) | NZ$199.99 | Annual | Possibly discounted annual |
| Annual Premium Subscription (App Store NZ) | NZ$249.99 | Annual | Standard annual Premium via App Store |
| Official TrainingPeaks site primarily lists USD pricing; App Store NZ lists exact NZ$ figures. | |||
Your consumer rights in New Zealand
Key statutory protections
In New Zealand, the Consumer Guarantees Act and the Fair Trading Act provide protections for goods and services that are faulty, not as described, or misleading.
How this affects refunds and cancellations
- Statutory rights may override or supplement TrainingPeaks’ stated refund policy if the service is faulty or misrepresented.
- If a misleading UI or a failure of promised features caused unintended charges, you may be entitled to remedies under New Zealand law.
- For App Store and Google Play purchases, platform operators must also comply with local consumer law, which can influence refund outcomes.
Customer experiences
Common negative reports
Some users on review sites report slow or unresponsive customer service when requesting refunds or cancellations.
Complaints include denied refunds even during trial periods, duplicate charges allegedly caused by UI issues, and inconsistent resolutions from support staff.
Positive and neutral notes
Many users find the platform useful for training planning and analytics when billing and features meet expectations.
Outcomes for refunds and support can vary by purchase channel (web vs App Store vs Google Play) and individual circumstances.
Documentation checklist
What to prepare before contacting support
- Account email and username used with TrainingPeaks.
- Date of purchase and the transaction amount.
- Order or receipt screenshot from TrainingPeaks, Apple, or Google Play.
- Copy of any relevant in-app screenshots that show misleading UI or feature issues.
Additional documentation for disputes
- Correspondence with TrainingPeaks support (email/thread history).
- Bank or card statement showing the charge if disputing duplicate billing.
- If seeking a statutory remedy, a clear statement of what was promised and how it failed to be provided.
Common mistakes
Canceling in the wrong place
Users often try to cancel on the TrainingPeaks website when the subscription was bought through Apple or Google Play. That does not stop store-managed renewals.
Always check where the payment was processed (App Store, Google Play, or direct) before following cancellation steps.
Missing time limits and incorrect refund expectations
Expecting a refund outside of the 7-day window (for direct purchases) is a frequent issue; TrainingPeaks generally does not refund after 7 days for direct Athlete Edition purchases.
For app store purchases, users may assume TrainingPeaks can issue the refund - but refunds must be requested from Apple or Google for those purchases.
Comparative recap
Quick comparison
| Purchase Channel | How to cancel | Refund availability | Effective when |
|---|---|---|---|
| App Store (iOS) | Cancel via iOS Settings → Subscriptions → TrainingPeaks | Refunds via Apple; TrainingPeaks cannot process | Cancellation stops future renewals; access until period end |
| Google Play (Android) | Cancel via Google Play app → Subscriptions → TrainingPeaks | Refunds via Google Play policies | Cancellation effective at end of billing period |
| Web / TrainingPeaks direct | Log in → Settings → Subscriptions & Payments → Manage → Cancel | Full refund within 7 days for Athlete Edition; otherwise generally no refund | Auto-renewal stops; access until term end |
After cancelling
Follow-up actions
Keep confirmation emails or screenshots showing the cancellation and any correspondence with support.
Check your next bank or card statement to verify no further charges occur after the paid period ends.
Helpful links and contacts
- How to cancel mobile subscription: TrainingPeaks help
- Account management and cancellation: Account management
- Refund request information: Refunds & requests
- Coaching services refund policy: Coaching services guarantee
- Customer reviews and experiences (example): Trustpilot NZ
Address
Corporate mailing address
TrainingPeaks, LLC
Attn: Membership Cancellation
Physical location
285 Century Place
Louisville, CO 80027, United States
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.