Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ultfone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ultfone: Easy Method
What is Ultfone
Overview
UltFone is a software company that offers tools for mobile device management, data repair, location changing, and data transfer. Its products run on desktop platforms and some mobile ecosystems through companion apps.
Primary services
Common tools include location changers, data recovery and repair utilities, and transfer utilities for photos and other data. The company sells subscriptions and one‑time licenses through its website and third‑party platforms.
How to cancel Ultfone
Cancel via UltFone support
- Open a support ticket or email UltFone through their support pages: UltFone support FAQ.
- Request cancellation of the recurring subscription or licence and include your order ID and account email.
- UltFone promises a reply within 24 - 48 hours for cancellation requests.
Cancel via the payment platform
- If you paid through PayPal, cancel preapproved payments in your PayPal settings (Preapproved payments/subscriptions).
- If you paid through Paddle, contact Paddle support or ask UltFone support to assist - steps vary by platform.
- If the purchase was through the Apple App Store or Google Play, cancel the subscription in your device settings (Subscriptions under Apple ID or Google Play subscriptions).
What happens when you cancel
Access and service period
Cancellation of automatic renewal normally prevents future billing but usually does not immediately remove access for the period you already paid for.
Data and account effects
Cancelling a subscription does not typically delete your account or locally stored data. Back up any important files before uninstalling software or deleting accounts.
Will I get a refund?
UltFone refund policy (website purchases)
UltFone offers a 30‑day money‑back guarantee for purchases made on their official website. To request a refund, submit an online request via their refund page.
UltFone aims to reply within 24 hours on workdays after a refund request is submitted.
Common exceptions and automatic renewals
- Refunds are not available for change of mind or misunderstanding of product capabilities unless the retailer’s policy allows it.
- Refunds are refused where the user partially used a bundle, failed to cooperate during troubleshooting, or bought from another company.
- If a subscription renewed automatically and you did not cancel before renewal, UltFone typically will not refund that renewal - cancel ahead of the next billing.
Ultfone plans and pricing
Official USD plans
UltFone lists plans on its site in USD. No official NZD prices were found; expect currency conversion plus any local taxes or store markups.
Pricing table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 1‑Month (UltFone iOS Location Changer) | US$14.99/month | Monthly | Windows, 5 devices, error‑112 fix |
| Quarter License | US$39.99/quarter | Quarterly | Same features |
| Annual License | US$79.99/year | Annual | Same features |
| Lifetime License | US$99.99 (today only) | Lifetime | Same features |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, the Consumer Guarantees Act gives buyers remedies if goods or services fail to meet acceptable quality or fitness for purpose.
Clauses that try to contract out of these statutory rights (for example “no refunds”) are not enforceable against consumers.
Other rights and cooling‑off
- There is no general statutory cooling‑off or 14‑day automatic cancellation right for digital products in New Zealand.
- The Fair Trading Act prohibits misleading conduct; businesses must not misrepresent refund policies or product capabilities.
Customer experiences
Positive reports
- Users praise an intuitive interface, effective data tools, and responsive customer service in many Trustpilot reviews.
- The Location Changer is often highlighted as reliable and useful for apps like Pokémon GO.
Negative reports
- Some customers report unexpected automatic renewals, double billing, or initial refund denials that caused frustration.
- There are isolated reports of tools not working as expected or not resolving hardware problems; some issues were later resolved after dispute or support intervention.
Documentation checklist
Before you contact support
- Order number or receipt (from UltFone, PayPal, Paddle, App Store or Google Play).
- Email address used for the purchase and the account name.
- Subscription ID or transaction ID from your payment provider.
What to include in a refund/cancellation request
- Clear request for cancellation and/or refund, with reason and supporting screenshots if relevant.
- Dates of purchase and renewal, and any correspondence with support so far.
Common mistakes
Not cancelling the correct way
Many users assume UltFone can cancel an App Store or Google Play subscription for them. In those cases you must cancel via your device settings or the store account.
Missing transaction evidence
Another common error is contacting support without a transaction ID or receipt. That delays processing because support often needs the exact order reference to locate subscriptions.
Comparative recap
Key topics compared
| Topic | UltFone (summary) | Notes for New Zealand consumers |
|---|---|---|
| Cancellation methods | Cancel via UltFone support or through your payment platform (PayPal, Paddle, App/Play store). | App Store/Google Play cancellations must be done in device settings; UltFone cannot cancel those for you. |
| Refund policy | 30‑day money‑back guarantee for site purchases; exceptions apply. | Automatic renewals are usually not refunded if not cancelled beforehand. |
| Response times | Support aims to reply within 24 - 48 hours for cancellations and 24 hours on workdays for refunds. | Keep copies of all communications to speed up any disputes. |
After cancelling
Check your bank and account
Confirm that future automatic payments have stopped and retain proof of cancellation (support ticket ID or confirmation email).
Useful links and next steps
- UltFone support and order FAQs: https://www.ultfone.com/support/order-faqs.html
- UltFone cancellation steps (PayPal/Paddle): https://www.ultfone.com/support/how-to-cancel-subscription.html
- UltFone refund policy: https://www.ultfone.com/company/refund-policy.html
- New Zealand Consumer Guarantees Act guidance: Consumer Guarantees Act (NZ)
Address
Postal address information
There is no public New Zealand postal address for UltFone for cancellations or refunds found in their support materials.
How to contact from New Zealand
Submit cancellation or refund requests online via UltFone support or contact the payment platform used for your purchase (PayPal, Paddle, Apple, Google Play).
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.