Cancel Unity: Easy Method

What is Unity

Overview

Unity is a cross‑platform game engine and development platform used to create 2D, 3D, AR and VR content for desktop, mobile, console and web.

It combines an editor, runtime, cloud services and a digital asset store for developers of all sizes.

Main uses

Developers use Unity for game development, interactive experiences, simulations and real‑time visualization across industries.

Unity also offers subscription plans, cloud services (Teams, DevOps/Plastic SCM) and the Asset Store for third‑party assets.

How to cancel Unity

Cancel via iOS (App Store)

• Open your iPhone or iPad Settings or the App Store app, then go to Subscriptions.
• Find the Unity app subscription and choose Cancel Subscription. Cancellations take effect at the end of the current billing period.
• Apple manages billing and refunds for App Store purchases; contact Apple support for billing disputes or refund requests.

Cancel Unity DevOps / Plastic SCM (web)

• Sign in at cloud.unity.com.
• Go to Administration → Subscription or the DevOps page and select Cancel Subscription.
• Note: deleting repositories is irreversible. There are typically no refunds under the pay‑as‑you‑go monthly billing model.

Cancel Unity Pro, Plus, Cloud, Teams and sales purchases

• For standard plans bought online you can turn off auto‑renewal in your Unity account; many plans have a 12‑month commitment so turning off auto‑renewal stops renewal only at the end of that term.
• If you purchased through the Unity sales team or have a quoted enterprise contract, contact your Unity client partner or account manager - these cannot be cancelled online.
• Collect your order number and account details before contacting support or your sales contact for faster handling.

What happens when you cancel

Access and features

When you cancel a subscription it usually remains active until the end of the paid billing period or the committed term.

Access to paid features (editor features, cloud seats, services) typically continues until the subscription expiry date.

Billing and renewal

Cancellations commonly stop future charges but do not prorate past payments; the subscription ends at the period or commitment expiry.

For App Store purchases, Apple controls billing and the cancellation timing follows Apple rules.

Data, repositories and retention

For services like Plastic SCM, deleting repositories is permanent and cannot be reversed; export or back up data before deleting.

Account data and project files hosted outside Unity’s services are not automatically deleted by canceling; review data retention settings in your account.

Will I get a refund?

Unity refund policy (general)

Unity’s core terms state that sales are final and refunds are not provided except where required by law.

Expect that standard subscriptions and commercial software purchases are non‑refundable unless a legal requirement applies.

Asset Store and special cases

• Automatic refunds may be possible within 14 days if an asset has not been downloaded and was paid with PayPal or credit card, and other conditions are met.
• Manual review refunds can be considered for misleading descriptions, duplicate purchases, incompatibility, or if an asset is removed within 30 days.

New Zealand legal exceptions

Under New Zealand law you can seek remedies when goods or services are faulty, not as described, unfit for purpose, or not provided with reasonable care and skill.

There is no statutory right to a refund for change of mind on digital purchases; refunds for change of mind are at Unity’s discretion.

Unity plans and pricing

Pricing overview

Unity publishes official pricing in USD. Regional final prices (including NZD and taxes) are shown at checkout or in a sales quote.

Unity Pro is offered monthly or annually with per‑seat licensing and cloud features included per plan details.

How regional pricing works

Final NZD price, taxes and rounding are applied at checkout and may differ from the USD list price.

If you need an exact NZD figure request a quote from sales or proceed to checkout to view regional pricing.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

• The CGA applies to paid services and software sold for personal use in New Zealand.
• Guarantees include reasonable care and skill, fit for purpose, acceptable quality and conformity with description.
• Sellers cannot contract out of CGA rights; if a service is faulty you may seek repair, replacement or refund.

Fair Trading Act (FTA) and change of mind

• The FTA prohibits misleading or deceptive conduct in advertising and sales of software and digital services.
• There is no statutory cooling‑off period for online digital purchases - refunds for "change of mind" are at the seller's discretion.

Customer experiences

Positive reports

• Some users report successful cancellations and refunds in specific scenarios after follow‑up with support.
• There are examples of immediate Asset Store refunds when assets could not be downloaded.

Negative reports

• Many users report slow or non‑existent refund processing even when policy conditions appear to be met.
• Some public reviews allege dissatisfaction with billing, support delays, or perceived misleading practices.

Documentation checklist

What to collect before contacting support

• Order number, invoice or receipt from Unity or the App Store.
• Account email and Unity Organization or Project ID (if applicable).
• Subscription ID, plan name, billing period start and end dates.
• Screenshots showing billing entries, error messages or failed downloads.

Supporting evidence for refunds or disputes

• Asset Store page URL, proof you could not download, or evidence of misleading product description.
• Copies of communications with Unity sales or support and any quoted contract terms.
• Bank or PayPal transaction IDs for faster reconciliation.

Common mistakes

Cancelling the wrong account or subscription

Users sometimes cancel subscriptions tied to a different Apple ID, email or Unity Organization than the one they intended.

Always verify the account and subscription details before cancelling to avoid losing access unintentionally.

Assuming automatic refunds or immediate responses

Expect that refunds are not automatic for many Unity purchases - sales are generally final and refunds can take time or be declined.

For App Store purchases, Apple handles refunds and may have different rules and timelines than Unity.

Comparative recap

Quick comparison

The table below summarises cancellation routes, likely refund outcomes and recommended first steps for each common purchase type.

Which route to choose

Choose the cancellation route that matches where you bought the product (App Store vs Unity website vs sales contract) to get the correct support path.

After cancelling

Follow‑up actions

Keep records of cancellation confirmations, chat transcripts or emails and check your bank or card statements for final charges.

Export or back up any project data hosted in Unity services before expiry or deletion.

Helpful links and where to get support

• Unity Cloud: cloud.unity.com
• Unity Help Center (subscriptions & billing): support.unity.com
• Apple cancel or manage subscriptions: Apple Subscriptions support
• For consumer advice in New Zealand: check Consumer NZ or the Ministry of Business, Innovation & Employment consumer pages.

Address

Registered office

Unity Limited (New Zealand entity) - Level 10, 117 Lambton Quay, Wellington 6011, New Zealand.

This is the NZ registered office address; global Unity contact and billing operations are managed from other jurisdictions.

Notes on contacting Unity in NZ

For sales contract matters contact your Unity account manager or the sales contact listed on your quote.

For account or billing issues use the Unity Help Center or the platform where you purchased (App Store or Unity cloud).