Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Uptodate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Uptodate: Easy Method
What is Uptodate
Overview
UpToDate is a clinical decision support resource provided by Wolters Kluwer Health. It offers peer-reviewed, regularly updated medical content designed for healthcare professionals.
Typical uses
Clinicians use UpToDate for point-of-care guidance, drug interaction checks, and evidence summaries. Institutions and individuals subscribe to receive continuous content updates.
How to cancel Uptodate
If you purchased directly from UpToDate
- Log in to your UpToDate account on their website.
- Go to "My Account" and opt out of recurring billing to stop automatic renewal.
- Confirm the cancellation in your account settings or notify customer service at least five business days before the next billing date by email or phone.
- If you prefer postal contact, send a cancellation letter to the local CCH/Wolters Kluwer NZ address (see Address section).
If you subscribed via an app store
- Google Play (Android): Open the Google Play app → Subscriptions → select UpToDate → tap "Cancel subscription". Uninstalling the app does not cancel billing.
- Apple App Store (iOS/macOS): Cancel through your Apple ID Subscriptions settings in the App Store. Follow Apple’s subscription cancellation process for New Zealand.
What happens when you cancel
Access after cancellation
Cancellation stops future billings but typically allows access until the end of the current paid period. You should retain access for the time you have already paid for.
Account data and renewals
Your account data (profile, settings, bookmarks) is normally retained after cancellation unless you request deletion. Cancellation prevents automatic renewal; you can re-subscribe anytime.
Will I get a refund?
UpToDate refund policy
UpToDate’s stated policy is that no portion of the subscription fee is refundable; cancellation prevents future charges only.
Exceptions and practical notes
- If the product is faulty or not as described, New Zealand consumer guarantees may apply and a remedy could be available.
- Businesses are not required under NZ law to offer refunds for change of mind on digital services.
Uptodate plans and pricing
Available plan types
Publicly published UpToDate pricing is typically shown in USD for annual subscriptions.
Notes on local pricing
No official New Zealand (NZD) localized pricing was found. Listed USD prices are indicative and may convert differently for NZ customers.
| Plan | Published price (USD, indicative) |
|---|---|
| Standard individual annual | USD 579 / year (indicative) |
| Pro Plus individual annual | USD 699 / year (indicative) |
| Institutional / site licences | Varies |
Your consumer rights in New Zealand
Change-of-mind rules
There is generally no statutory right to a refund simply because you changed your mind about a digital subscription. Businesses do not have to offer a cooling-off period for digital services.
Statutory guarantees and faults
- If digital content is faulty or not as described, New Zealand consumer guarantees may provide remedies.
- If you believe a product is defective, gather evidence and contact the seller promptly to seek resolution under consumer law.
Customer experiences
Positive feedback
Users praise UpToDate for comprehensive, peer-reviewed clinical content, frequent updates, and useful features such as drug interaction checking.
Negative feedback
Common complaints include difficulty cancelling subscriptions, limited refund flexibility, and occasional app technical issues such as slow searches or login problems.
Documentation checklist
Before contacting support
- Account email and username used to subscribe.
- Order number or receipt showing the subscription charge.
- Subscription method (direct website, Google Play, Apple App Store).
Evidence to keep
- Screenshots of subscription status and billing dates in your account or app store.
- Copies of emails or chat transcripts with customer service.
- Bank or card statements showing payment dates and amounts.
Common mistakes
Uninstalling the app instead of cancelling
Many users assume deleting the app cancels the subscription. It does not. You must cancel via the website, Google Play, or Apple Subscriptions to stop billing.
Missing billing cycle timing and wrong contact channel
Waiting until after the renewal date or contacting the wrong support channel can result in an additional charge. Notify UpToDate or the app store before the next billing date and use the correct cancellation path for your purchase method.
Comparative recap
How each method compares
The table below compares the common subscription routes, the cancellation method, refund stance, and practical notes for NZ users.
| Purchase method | How to cancel | Refund policy | Notes |
|---|---|---|---|
| Direct via UpToDate website | Log in → My Account → opt out of recurring billing; or contact customer service (email/phone) at least five business days before renewal. | No refund for past periods per UpToDate policy; exceptions if product faulty under NZ law. | Recommended to retain cancellation confirmation; postal contact possible via local CCH address. |
| Google Play (Android) | Google Play app → Subscriptions → UpToDate → Cancel subscription. | App store refunds handled by Google; uninstalling the app does not cancel billing. | Follow Google Play subscriptions guide. |
| Apple App Store (iOS/macOS) | Cancel via Apple ID Subscriptions in the App Store settings. | Apple’s policy: app subscriptions are generally non-returnable unless consumer law requires a refund. | Follow Apple’s NZ App Store subscription steps: Apple support. |
After cancelling
What to do immediately after
- Save confirmation of cancellation (screenshot or email).
- Monitor your card or bank statements for any unexpected charges in the next cycle.
Useful links and next steps
- UpToDate recurring billing information: Wolters Kluwer / UpToDate recurring billing.
- Google Play subscription cancellation guide: Google Play subscriptions.
- Apple App Store subscriptions (NZ): Apple App Store subscriptions.
- New Zealand consumer guidance on change of mind and refunds: Consumer Protection NZ.
Address
Postal contact for cancellations
Wolters Kluwer, CCH (for UpToDate cancellations)
AIA House, Smales Farm, 72 Taharoto Road, Takapuna, Auckland 0622, New Zealand
Notes about the address
This local CCH/Wolters Kluwer address is the best available postal contact for inquiries or cancellation correspondence in New Zealand.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.