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Cancel WEVIDEO online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Wevideo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Wevideo: Easy Method
What is Wevideo
Overview
WeVideo is a cloud-based video editing platform that offers browser and app access, stock media, and collaborative tools for creating and exporting videos.
Typical users
It is commonly used by educators, students, small businesses and novice editors, and integrates with services like Google Workspace and Chromebooks.
How to cancel Wevideo
If you purchased on the WeVideo website
- Log in at your WeVideo account on the web.
- Go to Manage Account (Account settings → Plan and Payment) and click Cancel Subscription to disable auto‑renewal.
- Follow on‑screen prompts to confirm cancellation. See the web cancellation page: wevideo.com.
If you purchased through a mobile store
- If purchased via the App Store (iOS), cancel through your Apple ID Subscriptions in Settings - you cannot cancel from the WeVideo site or app. See guidance: Apple/Google cancel help.
- If purchased via Google Play (Android), cancel in the Google Play Store: Payments & Subscriptions → Subscriptions → select WeVideo → Cancel Subscription. See play cancellation help: Google Play cancel guide.
What happens when you cancel
Access after cancellation
After cancelling, you retain access to premium features until the end of the current billing period.
You will not be charged again after cancellation, but current period charges remain your responsibility.
Renewal and data
Auto‑renewal is disabled once cancelled; existing projects and uploaded media remain in your account unless you delete them.
Exported files you already downloaded are unaffected; keep local backups of any important media before making account changes.
Will I get a refund?
WeVideo refund policy
WeVideo states that fees for plans and single downloads are non‑refundable. This applies to monthly, annual, Flex, Power, Pro/Unlimited plans and single downloads.
Reference: WeVideo refund policy.
Practical exceptions and what you can expect
- If you cancel mid‑period you will not receive a refund for that period; access continues until it ends.
- Statutory consumer rights in New Zealand may still apply if the service is faulty or not as described.
- If you purchased via Apple or Google Play, refunds and cancellation rules from those stores also apply and must be requested through those platforms.
Wevideo plans and pricing
Available plan types
WeVideo offers multiple plan formats such as monthly, annual, Flex, and tiered plans (Power, Pro/Unlimited), plus single downloads.
Pricing notes for New Zealand
Exact NZD prices were not located in official sources; App Store/Google Play regional pricing may vary and is calculated at purchase.
| Plan | Price (NZD) |
|---|---|
| Monthly | Varies |
| Annual | Varies |
| Flex / Pay‑as‑you‑go | Varies |
| Power / Pro / Unlimited | Varies |
| Single downloads / stock media | Varies |
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand consumer law (Consumer Guarantees Act), digital services must be of acceptable quality, fit for purpose, and supplied with reasonable care and skill.
Persistent technical faults or misleading advertising can breach these guarantees despite a provider’s stated “no refund” policy.
Where to seek remedies
- You may complain to the Commerce Commission if systemic breaches occur.
- You can take individual disputes to the Disputes Tribunal for faults or unreasonable refusals to remedy a service.
- Statutory rights cannot be excluded by a supplier’s terms; keep evidence when pursuing a claim.
Customer experiences
Positive feedback
- Users often praise WeVideo’s user‑friendly interface, intuitive workflow and cloud editing, useful on Chromebooks.
- Reviewers note rich stock media, suitability for novices, and good G Suite integration on some platforms.
Negative feedback
- Some users report limited advanced features and a feeling that development is slow or modest.
- Complaints include slow uploads, editing lag, export quality issues, and problems when subscriptions change from free to paid.
- A New Zealand case noted unauthorized recurring billing from a child’s trial and poor refund response from support.
Documentation checklist
Account and purchase details
- Account email and username used to sign up.
- Subscription ID or plan name (Power/Pro/Unlimited/Flex if available).
- Where you purchased (WeVideo website, Apple App Store, Google Play).
Supporting evidence
- Payment receipts, credit card or bank statements showing charges and dates.
- Screenshots of subscription pages, cancellation confirmations, and any error messages.
- Records of communication with WeVideo support and dates of any attempted contacts.
Common mistakes
Trying to cancel in the wrong place
A frequent mistake is attempting to cancel via the WeVideo website when the subscription was bought through Apple or Google Play. Purchases through those stores must be cancelled in the respective store settings.
Expecting automatic refunds and missing evidence
Many users expect a pro‑rata refund after cancelling; WeVideo’s stated policy does not provide refunds for the current period. Not keeping receipts or screenshots makes disputes harder to resolve.
Assuming technical issues will be resolved without proof
Relying on informal complaints without documenting faults (dates, error messages, export failures) can limit leverage under NZ consumer law.
Comparative recap
Key contrasts at a glance
The table below summarizes how WeVideo behaves on common points that matter to NZ users and what to do next.
| Topic | WeVideo (NZ) - summary | Action for NZ users |
|---|---|---|
| How to cancel | Cancel on website if bought there; cancel via Apple/Google stores if purchased in‑app. | Check purchase source, then cancel in the correct account (WeVideo, Apple ID, or Google Play). |
| Refunds | Officially non‑refundable for fees and downloads; no 14‑day refund policy stated. | Expect no pro‑rata refund; pursue remedies under NZ law if service is faulty. |
| Pricing | Regional prices vary and were not found in NZ‑specific official listings. | Check App Store/Google Play at purchase for exact NZD pricing and taxes. |
| Consumer protection | NZ statutory rights apply despite supplier terms. | Document issues and escalate to Commerce Commission or Disputes Tribunal if needed. |
After cancelling
Next practical steps
Keep proof of cancellation (screenshots, confirmation emails) and retain access to project files until the billing period ends.
Export or back up any important projects and media to local storage before access changes.
Useful links
- WeVideo billing/cancellation help: Manage your subscription.
- WeVideo charge/cancellation page: wevideo.com charge info.
- New Zealand Commerce Commission: comcom.govt.nz.
- New Zealand Disputes Tribunal: disputestribunal.govt.nz.
Address
Corporate address
WeVideo Inc., 1975 West El Camino Real, Suite 202, Mountain View, California 94040, United States.
How to contact support
For account issues start with WeVideo support via the online help centre or support form; customers in New Zealand will usually need to cancel online or use the relevant app store for purchases made there.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.