Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Winzip service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Winzip: Easy Method
What is Winzip
Overview
WinZip is a commercial file compression and archive manager that creates, extracts and secures compressed files across Windows, macOS and mobile platforms.
It offers encryption, sharing features and integration with cloud storage to help reduce file sizes and protect data during transfer.
Main features
Core features include ZIP compression, AES encryption, file preview, and archive management tools for everyday and professional use.
WinZip is available through the WinZip online store, the Apple App Store and Google Play, which affects how purchases, cancellations and refunds are handled.
How to cancel Winzip
Cancel via WinZip Online Store (direct purchase)
- Go to WinZip support or the purchase lookup page and enter the email used to buy the licence.
- Look for options labelled "Subscription cancellation" or "Manage your subscription" and follow the prompts to stop auto‑renewal.
- Note: cancelling stops future billing but does not automatically issue a refund; request a refund separately if eligible.
Cancel via App Store or Google Play
- For Mac/iOS purchases: open your Apple ID subscriptions in Settings or use Apple Support; WinZip cannot process App Store refunds.
- For Android/Google Play purchases: manage subscriptions via Google Play subscriptions; refunds are governed by Google Play policies.
What happens when you cancel
Access to the app and features
After cancelling an auto‑renewing subscription you typically retain access until the end of the current paid period.
Access to premium features will cease once the paid term expires, unless you purchase again.
Billing and renewals
Cancelling stops future automatic billing but does not remove charges already billed prior to cancellation.
Refunds require a separate request and are subject to the purchase channel's refund rules and WinZip's refund window for direct purchases.
Data and settings
Your local files and archives remain on your device; cancelling the subscription does not delete your personal data automatically.
Cloud links or managed features tied to an active subscription may lose functionality once access ends.
Will I get a refund?
Refunds for WinZip Online Store purchases
If you purchased directly from the WinZip Online Store (processed by Cleverbridge) a full refund is available within 30 days of purchase for any reason.
Contact WinZip support or the purchase lookup system to request a refund; processing can take several business days.
Refunds for App Store and Google Play purchases
Purchases made through the Apple App Store must be refunded via Apple; WinZip cannot issue those refunds.
Android/Google Play refunds are governed by Google Play's refund policy; contact Google Play for those requests.
Exceptions and timing
Refunds may be withheld if a purchase is outside platform or WinZip refund windows, unless you can show you were misled or charged in error.
If you believe you were involuntarily charged, contact support promptly and keep purchase receipts for faster resolution.
Winzip plans and pricing
Overview of plans
WinZip offers several product variants (standard, pro, Mac and mobile editions) and a subscription or one‑time purchase model depending on the channel.
Pricing can vary by region, promotion and purchase channel; see the table below for a basic reference.
| Plan | Typical price (NZD) | Purchase channel |
|---|---|---|
| WinZip Standard | Varies | WinZip Online Store, Retail |
| WinZip Pro | Varies | WinZip Online Store, Retail |
| WinZip for Mac | Varies | Mac App Store / WinZip Online Store |
| WinZip Mobile | Varies | Apple App Store / Google Play |
Price variations
Because prices fluctuate by channel and promotions, check the specific product page or app store listing for current NZ pricing.
If unsure, use the purchase confirmation email or WinZip purchase lookup to confirm the exact charge.
Your consumer rights in New Zealand
Key laws that may apply
In New Zealand the Consumer Guarantees Act (CGA) and the Fair Trading Act protect consumers if goods or services are not as described or of acceptable quality.
These laws can apply to digital goods in certain circumstances and prohibit misleading or deceptive conduct, including hard‑to‑cancel subscriptions.
How these rights affect refunds and cancellations
WinZip's 30‑day refund offer for direct purchases may be more generous than the minimum legal protections in NZ, giving you a clearer path to a refund.
For App Store and Google Play purchases platform rules usually apply, but if you were misled or involuntarily charged you can seek remedies under NZ law.
What to do if your rights are breached
If you believe a business has misled you or made cancellation unduly difficult, gather evidence and contact the vendor, platform and, if needed, New Zealand consumer authorities.
You can also seek help from Consumer Protection or take further action if the issue is not resolved reasonably.
Customer experiences
Positive feedback
Many users praise WinZip for ease of use, dependable compression and secure encryption, noting it is intuitive for long‑time users.
Mobile users often highlight the convenience of compressing and unzipping files for everyday tasks on phones and tablets.
Negative feedback
Common complaints include intrusive ads or pop‑ups, difficulty stopping auto‑renewal and occasional activation or installation errors.
Some users describe support as slow or links that don't work, and others feel the paid product is expensive compared with free alternatives.
Documentation checklist
What to gather before contacting support
- Purchase confirmation email or order number from WinZip or the app store.
- Date of purchase, payment method and the email address used for the purchase lookup.
- Details of the subscription (auto‑renewal date, licence key if applicable).
Where to submit documents
- Submit direct purchase queries via the WinZip support or Cleverbridge purchase lookup used at purchase.
- For App Store purchases use Apple Support; for Google Play use Google Play Help and their refund form.
Common mistakes
Mistaking cancellation for refund
Users often assume cancelling a subscription automatically refunds recent charges; cancellation only stops future billing.
Always request a refund separately if you want money returned within the applicable refund window.
Using the wrong channel for refunds
Another frequent error is contacting WinZip for App Store or Google Play purchases; platform purchases must be refunded through the platform.
Verify where you bought the product before submitting refund requests to avoid delays.
Comparative recap
Channel comparison table
| Purchase channel | Cancellation method | Refund availability | Notes |
|---|---|---|---|
| WinZip Online Store | Purchase lookup via email through WinZip/Cleverbridge support; select "Subscription cancellation" or manage subscription. | Full refund available within 30 days for direct purchases (processed by Cleverbridge). | Cancelling stops future billing but does not auto‑refund; contact support for refund requests. |
| Apple App Store (Mac/iOS) | Manage subscriptions in your Apple ID or contact Apple Support. | WinZip cannot issue refunds; Apple refund terms apply. | Use Apple’s refund request process for App Store purchases. |
| Google Play | Manage subscription in Google Play subscriptions or request refund via Google Play. | Refunds governed by Google Play policy; WinZip cannot directly refund Play purchases. | Policy details and eligibility are set by Google Play and may vary by case. |
Key takeaways
Direct purchases from WinZip online have the clearest refund pathway (30 days). App Store and Google Play purchases follow platform rules.
If you were misled or involuntarily charged you have additional rights under NZ law; act quickly and keep documentation.
After cancelling
Check your account and device
Confirm the cancellation email or subscription status in your account and check that auto‑renewal is disabled.
Keep copies of receipts and cancellation confirmations until the matter is fully resolved.
Helpful links and next steps
- WinZip Support - use for purchase lookup and support tickets.
- Apple Support - refunds and subscription management for App Store purchases.
- Google Play Help - manage subscriptions and request refunds for Play purchases.
Address
Company address
WinZip Computing
1600 Carling Ave, Ottawa, Ontario, Canada, K1Z 8R7
Notes about contact
There is no separate New Zealand postal cancellation address; global cancellation and support requests are handled via the online support channels.
Use the support links above or your purchase confirmation to initiate cancellation or refund requests.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the limitations inherent to any dematerialized sending service, even when it is timestamped, tracked and certified. The guarantees concern the sending and technical proof, but never the behavior, diligence or decisions of the recipient.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of the content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent a contestation by the recipient regarding the legal scope of the mail.