Cancel Worthpoint: Easy Method

What is Worthpoint

Overview

WorthPoint is a paid online research service for antiques and collectibles that provides a Price Guide, MARKS database, The Vault images, and WorthScore insights.

How people use it

Users consult WorthPoint to estimate item values, research maker marks, and access historical sales data for collecting or resale decisions.

Access model

Access is subscription-based with monthly and annual plans plus a short free trial option that converts to a paid subscription if not cancelled.

How to cancel Worthpoint

Cancel via website (recommended)

• Go to WorthPoint’s About / Contact page and open the contact form.
• Submit a cancellation request with your account email, subscription plan, and reason for cancelling.
• Ask for a cancellation confirmation number or a confirmation email and keep a copy.

Cancel by email

• Send an email to support@worthpoint.com requesting cancellation.
• Include your account email, order or invoice number (if known), and ask for final billing details and a confirmation number.

Cancel by phone

• Call WorthPoint at 877-481-5750 and request cancellation with a live agent.
• Request a confirmation number or confirmation email and ask whether any future charges will occur.
• Record the date/time of the call and keep any confirmation as proof.

Notes on app store purchases

• No separate procedures for the App Store or Google Play were found; cancellation appears to be handled directly via WorthPoint rather than through app stores.
• If you subscribed via an app store, check your Apple or Google purchase history and contact the store if you are still billed after cancelling with WorthPoint.

What happens when you cancel

Access and renewal

Cancellation typically prevents future automatic renewals. Access commonly continues until the end of your current paid period.

Confirm the exact end date with WorthPoint so you know when your access will stop.

Account and saved data

Your account profile and any saved searches or lists usually remain unless you request deletion.

If you want your account removed, request data deletion from WorthPoint support and ask for written confirmation.

Billing and final charges

Ask for a final billing statement when you cancel to confirm whether a pro‑rata or final charge applies.

Keep all confirmation numbers and receipts in case of future billing disputes.

Will I get a refund?

Free trial rules

Free trials last 7 days or 7 lookups, whichever comes first. If you do not cancel during that period, the subscription becomes active and charges apply.

Refund policy and practice

Refunds are discretionary. WorthPoint has been reported to offer partial refunds sometimes, but full refunds are not guaranteed.

Multiple user complaints indicate difficulty obtaining refunds after the trial period even when cancellation was attempted.

What to do if you need a refund

• Contact WorthPoint immediately (email or phone) and request a refund and written confirmation of the outcome.
• Provide proof of cancellation attempts (screenshots, emails, call notes) to support your claim.
• If billing is via an app store, contact Apple or Google for their refund processes as a secondary option.

Worthpoint plans and pricing

Pricing snapshot

The following NZD prices reflect Apple App Store New Zealand in-app prices as of early 2026 and may vary by exchange rate or platform.

Plan details

Your consumer rights in New Zealand

Relevant laws

In New Zealand, the Consumer Guarantees Act (CGA) and the Fair Trading Act set standards for goods and services and prohibit misleading conduct.

Refunds for digital subscriptions

There is no automatic statutory right to a refund for a change of mind for digital subscriptions.

Businesses may choose to offer refunds, but they are not legally required to do so unless the service is faulty or misrepresented.

What is unlawful

• “No refunds” statements are not automatically illegal, but any misleading claims about consumer rights or service quality can breach the law.
• If a service is not as described or is faulty, you may have stronger grounds under the CGA to seek remedies.

Official guidance

For more detail on NZ consumer protections, see official resources such as Commerce Commission and Consumer NZ.

Customer experiences

Positive feedback

Some users praised WorthPoint’s comprehensive Price Guide and reported helpful customer support resolving issues when contacted.

One reviewer noted the owner went “above and beyond” to help with a cancellation.

Negative feedback

Many users report difficulty cancelling during or after the free trial, resulting in unwanted charges and poor support responses.

Complaints also mention continued charges after cancellation, hidden subscription elements, and mixed data quality and site reliability.

Balanced takeaway

• WorthPoint can be valuable for research, but cancellation and refund experiences are inconsistent across users.
• Always obtain written confirmation when you cancel and keep evidence of your interactions.

Documentation checklist

Before you contact support

• Account email address and username
• Date of subscription or trial start
• Order number, invoice or receipt (if available)
• Payment method details (card last 4 digits, bank statement entry)

During and after contact

• Copy of cancellation request(s) and confirmation number
• Screenshots of the contact form or email threads
• Notes from phone calls (date, time, agent name, summary)
• Any final billing statements or refund responses

Common mistakes

Assuming trial cancellation is automatic

Some users assume closing the app or logging out cancels the trial; this does not substitute for an official cancellation request.

Not keeping proof

Failing to save confirmation emails or call notes leaves you with limited evidence if billing continues after cancellation.

Relying only on app store support

Because WorthPoint appears to handle cancellations directly, assuming an app store will resolve subscription billing can delay resolution.

Delaying contact

Delaying until after the billing date reduces the likelihood of a refund. Contact support immediately if you are unexpectedly charged.

Comparative recap

Quick plan comparison

Decision points

• Choose monthly if you want flexibility to cancel before renewal.
• Choose annual only if you are confident you will use the service and can accept limited refund prospects.

After cancelling

Immediate steps

• Save the cancellation confirmation email or number and any final billing statements.
• Monitor your bank or card statement for any unexpected charges for at least one billing cycle.

If you are still charged

• Contact WorthPoint support again and supply your cancellation proof.
• If billing continues, dispute the charge with your card issuer and provide evidence of your cancellation request.

Helpful links

• WorthPoint About / Contact page
• support@worthpoint.com
• Commerce Commission (NZ)
• Consumer NZ

Address

WorthPoint headquarters (postal)

WorthPoint Corporation, 5 Concourse Parkway NE, Suite 2850, Atlanta, GA 30328, United States

Notes on contacting by post

WorthPoint does not appear to have a separate postal address for New Zealand; postal correspondence should use the US headquarters address above.

Postal requests can be slower; email or the website contact form is usually faster for cancellations and confirmations.