Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zenfolio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Zenfolio: Easy Method
What is Zenfolio
Service overview
Zenfolio is an online portfolio and client gallery service aimed at photographers and creative professionals.
It provides website templates, client galleries, eCommerce for prints and digital files, and storage for uploaded images and video.
Where it is used
Photographers use Zenfolio to showcase work, deliver client galleries, and sell prints or downloads.
Billing and account management are handled through Zenfolio’s website; mobile apps have changed availability over time.
How to cancel Zenfolio
Cancel on the Zenfolio website (recommended)
- Sign in to your Zenfolio account on the Web.
- Go to Account Settings → Billing → Subscription.
- Select "Cancel Subscription" and follow the prompts.
- Your subscription will remain active until the end of the current billing period.
Other cancellation routes
- If you cannot cancel online, contact Zenfolio support via messaging or email and request cancellation; they may process it for you.
- For Google Play subscriptions, cancel through your Google Play subscriptions settings; uninstalling the app does not cancel the subscription.
- Zenfolio’s iOS app has been delisted, so there is no in-app App Store cancellation method for iOS.
What happens when you cancel
Access and renewal
After cancellation you keep paid access until the end of the current subscription period.
Zenfolio accounts auto-renew at the end of each term; you must cancel at least 2 business days before renewal to avoid the next charge.
Data and galleries
Access to account features and uploads is disabled after the subscription expires or the account is closed.
Users are strongly advised to back up all uploaded images and data externally before cancelling; deleted data may be irrecoverable.
Will I get a refund?
Annual plan refunds (Web)
Zenfolio may provide a full refund if you cancel within 30 days of initial signup or renewal for annual plans.
Beyond 30 days refunds for annual plans are typically not provided; monthly plans are generally non-refundable.
Trials, orders and exceptions
- Annual plans commonly offer a 14-day free trial; cancelling within 14 days prevents charges.
- Advanced subscribers can cancel pending vendor-fulfilled or digital download orders; full refunds (including service fees) may be issued and can take 2 - 10 business days to appear.
- Damaged or misprinted partner vendor orders may be reprinted free within 30 days; refunds for physical product issues are considered case-by-case with support approval.
Zenfolio plans and pricing
Plan summary
Prices in the table are listed in USD as commonly published; Zenfolio may show NZD during checkout for New Zealand customers.
Exact NZD amounts are not provided here; check your account or checkout for local currency pricing.
Storage and features
Plans differ by storage allowance, eCommerce features, and studio management tools.
Choose the plan that matches your storage needs and business features.
| Plan | Price (Annual) | Price (Monthly) | Key features |
|---|---|---|---|
| Portfolio | USD $7 (annual) | USD $9 (monthly) | 15 GB storage, client galleries, custom domain, basic support |
| PortfolioPlus | USD $11.50 (annual) | USD $23 (monthly) | 150 GB storage, eCommerce, AI tools |
| ProSuite | USD $20 (annual) | USD $40 (monthly) | Unlimited image storage, 150 GB video, booking & invoicing |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumer law (fair trading and distance contract rules) can provide remedies if a service is not supplied as described.
Zenfolio’s 30-day nominal refund policy for annual plans does not remove your statutory rights under NZ law.
Practical rights and recommendations
- If Zenfolio fails to provide services as described you may be entitled to a refund or remedy under NZ law.
- Keep records of promises, receipts, and screenshots to support any consumer claim.
- Cancel proactively at least 2 business days before renewal to prevent unexpected charges.
Customer experiences
Positive highlights
Many users praise Zenfolio’s customer support as helpful and knowledgeable in individual cases.
Users also like the platform for easy portfolio building, templates, and print ordering tools.
Common complaints
Customers report difficulties with bulk exporting of galleries and slow or limited download options.
Other recurring issues include unexpected archiving of galleries, perceived unresponsiveness from support, and frustration with billing changes.
Documentation checklist
Before contacting support
- Account email and username used for Zenfolio.
- Subscription type and next renewal date (from Billing → Subscription).
- Order numbers, receipts, and timestamps for disputed charges or product issues.
Evidence to include with a cancellation or refund request
- Screenshots of billing page, subscription status, and any error messages.
- Communication history with support (chat transcripts, emails).
- For product issues: photos of damaged prints and order confirmation details.
Common mistakes
Assuming uninstall cancels subscription
Uninstalling the mobile app does not cancel a Google Play subscription; you must cancel via Google Play subscriptions settings.
For iOS users, note the Zenfolio iOS app has been delisted and App Store in-app cancellation is not available for Zenfolio subscriptions.
Not backing up data and missing cancellation windows
Some users lose access because they did not download or back up galleries before account closure or archiving.
Failing to cancel at least 2 business days before auto-renewal can lead to an unexpected charge.
Comparative recap
Quick comparison overview
The table below summarizes cancellation and refund behavior across common entry points and topics.
Use it to choose the correct cancellation route and know your refund expectations.
| Topic | Web (Zenfolio site) | App Store / Google Play |
|---|---|---|
| How to cancel | Account Settings → Billing → Subscription → Cancel Subscription. | Google Play: cancel via Google Play subscriptions; iOS: no Zenfolio in-app cancellation (app delisted). |
| Refund policy | Annual: full refund within 30 days; monthly: typically non-refundable. | If billed through Apple/Google, refunds follow their store policies in addition to Zenfolio terms. |
| Data access after cancel | Access remains until period end; back up before closure. | Same as Web; cancelling in-store does not preserve data - backup required. |
After cancelling
Immediate steps
- Download and back up all images, galleries, and client files before your account expires.
- Save receipts and confirmation of cancellation for your records.
Useful links
- Zenfolio home
- Manage Google Play subscriptions
- Apple: cancel subscriptions
- New Zealand consumer protection guidance
Address
Corporate address (for written requests)
Zenfolio, Inc., 3515 Edison Way, Menlo Park, CA 94025, United States.
Notes on written cancellations
You may send written cancellation requests to the corporate address above if you prefer a mailed notice.
Keep copies of any mailed correspondence and consider using tracked delivery for proof.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.