Cancel ZOHO online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Zoho service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Zoho: Easy Method
What is Zoho
Overview
Zoho is a suite of cloud-based business applications that include CRM, mail, invoicing, sites, forms and other productivity tools.
It is used by small and large organisations for tasks such as bookkeeping, customer management, website hosting and collaborative work.
Local entity
In New Zealand the local registered entity is Zoho Solutions Limited (NZBN 9429041328613), which handles local commercial presence and correspondence.
Some subscriptions may still be billed via Apple, Google or Zoho's global web store depending on how you purchased the service.
How to cancel Zoho
Subscriptions purchased via the iOS App Store
- Open Settings on your iOS device, tap your name, then tap Subscriptions.
- Locate the Zoho product (for example Zoho Solo or the relevant app) and tap Cancel Subscription.
- Follow any on-screen prompts to confirm cancellation and keep a screenshot or email confirmation for your records.
Subscriptions purchased via Google Play
- Open the Google Play Store app, tap your profile, then go to Payments & subscriptions > Subscriptions.
- Select the Zoho product and choose Cancel, then confirm the cancellation.
- Save any confirmation screen or email as proof of cancellation.
Subscriptions purchased on the web (store.zoho.com)
- Web subscriptions are managed via Zoho's web store (for example store.zoho.com), not through mobile app subscription menus.
- Sign in to the store portal, find your subscription or billing settings and follow the on-screen cancellation steps.
- If you cannot cancel there, contact Zoho support and keep your support ticket or correspondence ID.
What happens when you cancel
Service access and renewal
When you cancel a subscription it generally stops auto-renewal at the end of the current paid period.
You normally retain access until the end of the billing cycle you have already paid for.
Data and backups
Cancelling does not always immediately delete your data; retention and deletion timelines vary by product and plan.
Export or back up important data (contacts, invoices, site content) before cancellation to avoid accidental loss.
Will I get a refund?
Zoho's standard refund windows
- Full refund is available if cancelled within 5 business days after renewal for monthly subscriptions.
- Full refund is available if cancelled within 15 days after renewal for annual subscriptions.
- No pro‑rata refunds are offered beyond these specified post‑renewal windows under Zoho's published policy.
Exceptions and limitations
- Pro‑rated refunds may be considered if Zoho discontinues a service or a feature and fails to provide a workable workaround within committed timelines.
- No refunds (full or pro‑rated) are issued if Zoho terminates or suspends an account for terms‑of‑service violations such as phishing or fraud.
- Purchases made via Apple or Google may follow those platforms' refund processes in addition to Zoho's policy.
Zoho plans and pricing
Common plans overview
| Plan | Billing cycle | Typical features | Refund window (Zoho) |
|---|---|---|---|
| Free / Freemium | Free | Basic feature set with usage limits | Varies |
| Monthly paid plans | Monthly | Full app features, per‑user or per‑product pricing | Full refund if cancelled within 5 business days after renewal |
| Annual paid plans | Annual | Discounted annual billing for full features | Full refund if cancelled within 15 days after renewal |
| Zoho Solo (example single‑product plan) | Monthly or Annual | Single‑user plan for small operations (invoicing, contacts) | See monthly/annual rules above |
Notes on pricing
Pricing and exact feature sets vary by product, tier and region; check your product page or the Zoho web store for current rates.
If billing was handled by Apple or Google the price shown on that platform governs your payment and renewal.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
- Under the CGA, digital services must be of acceptable quality, fit for purpose and match their description.
- If Zoho's service fails to meet those guarantees you may be entitled to a remedy such as a refund, repair or replacement regardless of the provider's posted refund policy.
Platform and additional protections
- Purchases made through Apple or Google may also be covered by those platforms' consumer protection and refund channels.
- Zoho's refund windows (5 business days monthly / 15 days annual) may be narrower than your rights under NZ law where the CGA applies.
Customer experiences
Positive feedback
- Users praise Zoho for an intuitive interface, unified platform and good value for small businesses.
- Specific services such as Zoho Sites receive positive notes for responsive support and helpful domain forwarding assistance.
Negative feedback
- Common complaints include slow or poor customer support with unresolved tickets lasting months.
- Users report the cancellation process can be opaque or difficult and that the refund policy feels restrictive for annual plans.
- Other negatives include platform complexity, fragmented modules and hidden implementation costs for multi‑module setups.
Documentation checklist
What to gather before you cancel
- Account email address and user name associated with the subscription.
- Subscription ID, invoice or order number, and proof of payment (bank, card or platform receipt).
- Device receipts if purchased via Apple App Store or Google Play Store.
- Support ticket IDs and copies of any correspondence with Zoho support.
Where to find key details
- Billing and subscription pages in your Zoho account or in the relevant app store purchase history.
- Email receipts from Zoho, Apple or Google, and the store.zoho.com order history if purchased on the web.
Common mistakes
Choosing the wrong cancellation route
A frequent error is attempting to cancel a subscription inside the mobile app when the purchase was made on the web or through a different platform.
Always verify where the charge appears (Apple/Google card / Zoho invoice) before following cancellation steps.
Missing proof and timing out refund windows
Customers sometimes assume refunds are available at any time and miss the short post‑renewal refund windows (5 business days monthly, 15 days annual).
Not saving confirmation emails, receipts or screenshots can make it harder to claim a refund or prove cancellation when things go wrong.
Comparative recap
Quick comparison
| Purchase route | How to cancel | Refund availability (Zoho) | Notes |
|---|---|---|---|
| Apple App Store | Cancel via iOS Settings > your name > Subscriptions | Refunds follow Zoho policy; Apple may have additional refund processes | App Store handles billing; use Apple refund request if needed |
| Google Play | Cancel via Google Play Store > profile > Payments & subscriptions > Subscriptions | Refunds follow Zoho policy; Google may offer its own refund route | Google handles billing; check Play Store purchase history |
| Web (store.zoho.com) | Cancel via Zoho web store subscription settings | Full refund if within 5 business days (monthly) or 15 days (annual) after renewal | Manage billing directly in Zoho's store portal |
Takeaway
Identify where you were billed first, then follow the corresponding cancellation route to ensure the process and refund eligibility.
If service quality issues arise, consider your rights under the NZ Consumer Guarantees Act in addition to Zoho's policy.
After cancelling
Confirmations and follow-up
Keep cancellation confirmations, screenshots and any support ticket numbers until you verify billing stops and data is safe.
If charges continue after cancellation, contact the platform (Apple/Google) and Zoho support and escalate with evidence if needed.
Helpful links
- How to cancel Solo subscription (Zoho Help)
- Zoho subscription billing FAQ
- Zoho refund policy
- Zoho web store
Address
Registered entity
Zoho Solutions Limited (NZBN 9429041328613) is the registered New Zealand entity for local operations.
Postal / Registered office
Zoho Solutions Limited, Registered Office, 4 Milbrook Place, Chartwell, Hamilton 3210, New Zealand.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.