Cancel Zoominfo: Step-by-Step Guide

What is Zoominfo

Overview

ZoomInfo is a cloud-based sales and marketing intelligence platform that provides company and contact data, search filters, list downloads, CRM enrichment, and prospecting tools.

Primary use cases

Organisations use ZoomInfo for lead generation, account-based marketing, and contact enrichment within CRMs and outreach workflows.

Typical customers

ZoomInfo serves sales, marketing, and recruitment teams, with stronger data coverage in the United States and enterprise-focused pricing and features.

How to cancel Zoominfo

Key cancellation requirements

ZoomInfo typically requires a 60-day written notice before the contract term ends to avoid automatic renewal.

Verbal requests or support tickets often do not satisfy the contract’s notice requirement.

Step-by-step cancellation steps

• Check your contract for the exact notice period and cancellation address or portal instructions.
• Prepare a written cancellation notice stating your account details, contract ID, and requested termination date.
• Submit the notice via the formal method specified in your contract - commonly email to your account manager or the contractual contact, or the customer portal.
• Retain proof of delivery: save sent emails, portal confirmations, and any read receipts.
• If you cannot find a NZ address, use the US headquarters address in writing: ZoomInfo, 805 Broadway Street, Suite 900, Vancouver, Washington 98660, United States.

If initial cancellation is refused

Escalate to your account manager and request written confirmation of cancellation or refusal.

Document all communications and consider consumer protection advice if you believe terms are unfair or misleading.

What happens when you cancel

Access and account closure

On approved termination or non‑renewal, your access to the platform is typically removed according to the contract end date.

Ensure you export any allowed data before access ends, subject to contractual data-handling requirements.

Renewal and billing effects

Missing the 60‑day written notice usually results in automatic renewal for another year and continued billing.

ZoomInfo has been reported to continue billing or pursue collections in some dispute cases; keep records of your attempts to cancel.

Data deletion obligations

Contracts may require you to delete all exported ZoomInfo data on termination. Failure to comply could raise legal issues.

Confirm post-termination data handling steps with ZoomInfo in writing to avoid disputes.

Will I get a refund?

Official policy status

There is no public, standard 14‑day cooling-off or automatic refund right for ZoomInfo subscriptions; refund entitlements depend on your contract.

Prorated refunds for unused subscription periods are not clearly published and must be confirmed in your contract or by support.

Practical outcomes and exceptions

• Multiple user reports indicate refunds are seldom granted and ZoomInfo often enforces full contract charges.
• If the service is materially misrepresented, or terms were hidden, you may have stronger grounds to negotiate a refund under consumer protection laws.
• Keep written evidence of poor service, misrepresentations, or cancellations when disputing charges.

Zoominfo plans and pricing

Pricing summary

ZoomInfo pricing is quoted in USD and varies by users, credits, add-ons, and contract length. No public NZD pricing is available; convert with current FX rates for NZD estimates.

Typical plans

Below are representative annual plan tiers and typical inclusions. Confirm exact pricing and features with ZoomInfo sales.

Your consumer rights in New Zealand

Applicability of consumer law

Business-to-business SaaS contracts like ZoomInfo often fall outside New Zealand’s consumer cooling-off protections and standard consumer guarantees.

Refunds and cancellation rights therefore primarily depend on the contract terms you agreed to.

Protections under NZ law

• If terms were hidden or auto-renewal was misleading, this could breach the Fair Trading Act.
• Unfair contract terms or misleading conduct could also engage the Consumer Guarantees Act or related protections, depending on the circumstances.
• Seek advice from New Zealand consumer protection agencies or legal counsel if you suspect unfair or deceptive conduct.

Practical next steps in NZ

Gather your contract, communications, and any evidence of representations made by ZoomInfo before contacting local consumer protection bodies.

Consider a formal complaint to the Commerce Commission or seeking legal advice if informal resolution fails.

Customer experiences

Positive feedback

Some reviewers praise ZoomInfo’s robust search filters, list downloading, CRM enrichment, and ability to quickly identify target companies and contacts.

Users value the interface and integrations for streamlined prospecting in markets where data coverage is strong.

Negative feedback

Common complaints include outdated or inaccurate contact data outside the US, high cost with poor ROI, and difficulty cancelling due to strict notice requirements.

Trustpilot and other reviews report aggressive renewal practices, billing disputes, and challenges reaching account managers or support.

Sources and variability

Experiences vary by region and use case; data quality is generally reported stronger in the US than internationally.

See examples of user feedback at Trustpilot NZ and review summaries at Capterra NZ.

Documentation checklist

Essential documents to collect

• Copy of your ZoomInfo contract or terms of service showing renewal and cancellation clauses.
• Account identifiers: account name, contract or subscription ID, billing information, and account owner name.
• All correspondence with ZoomInfo (emails, portal messages, notes of phone calls) showing cancellation attempts.

Proof and evidence for disputes

• Proof of delivery for written notices (sent email receipts, read receipts, postal tracking).
• Records of service quality issues, inaccurate data examples, and any representations made during sales discussions.
• Invoices and billing statements to document charges for disputed periods.

Common mistakes

Missing the written notice window

One frequent error is relying on verbal requests or support chats; contracts commonly require 60‑day written notice before term end.

Missing the window often triggers automatic renewal for another year and continued billing.

Failing to keep evidence

Not saving emails, portal confirmations, or contract pages reduces your ability to challenge renewals or billing disputes.

Always retain signed contracts, cancellation notices, and proof of delivery.

Assuming a refund is automatic

Believing there is a universal 14‑day cooling-off period or an automatic prorated refund is a common misconception.

Refunds are contract-dependent and, in practice, reports indicate refunds are rarely granted without strong contractual or legal grounds.

Comparative recap

Quick comparison points

The table below summarises strengths and weaknesses to help you weigh ZoomInfo against expectations or alternatives.

After cancelling

Immediate post-cancellation actions

Confirm written termination and save the cancellation acknowledgement from ZoomInfo.

Export any allowed data before access ends and follow contractual deletion obligations.

If charges continue or you need help

• Dispute the charge with your payment provider and provide cancellation evidence.
• Contact NZ consumer protection bodies or seek legal advice for unresolved billing disputes.
• Useful resources: Consumer Protection NZ and the Commerce Commission.

Address

Headquarters (for formal notices)

ZoomInfo, 805 Broadway Street, Suite 900, Vancouver, Washington 98660, United States.

Tips for sending notices

• Send written notices via email and postal mail (if contract requires postal delivery), and keep proof of both.
• Address notices to your account manager and to any contractual cancellation contact listed in your agreement.