Cancel ADORE ME online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Adore Me service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Adore Me: Easy Method
What is Adore Me
Overview
Adore Me is a direct-to-consumer lingerie and apparel brand that offers one-time purchases and a paid VIP membership model.
The company sells bras, underwear, lingerie sets, and related items through its website and mobile apps.
Services and membership
The VIP membership charges a monthly fee that becomes store credit if you do not shop or skip the month.
Adore Me also accepts individual one-time orders and sells products via its online showroom and apps.
How to cancel Adore Me
Cancel VIP membership on the website
- Log in to your Adore Me account on the Adore Me site.
- Go to the Membership Dashboard and select "Cancel Membership".
- Follow the prompts until you see the confirmation "You have unsubscribed from the VIP Membership".
- Reference: Adore Me Help Center.
Cancel orders and app subscriptions
- Individual (non-membership) orders can only be cancelled within 30 minutes of placing the order on the site.
- After 30 minutes orders typically enter processing and must be returned or exchanged after delivery where permitted.
- For iOS App Store or Google Play subscriptions, cancel via your App Store / Play Store account settings (not the Adore Me website).
- Reference: Order cancellation rules.
What happens when you cancel
Account access and credit
If you cancel VIP membership, future monthly VIP charges stop and you should retain access to any balance or store credit per Adore Me terms.
Unused monthly fees that became store credit before cancellation generally remain available in your account according to Adore Me rules.
Billing, records and data
Cancellation prevents future automatic charges, but it does not automatically erase past billing records; keep receipts and screenshots.
If you need proof of cancellation, save the on-screen confirmation that states you unsubscribed from VIP Membership.
Will I get a refund?
Store credit and refund policy
Adore Me allows refunds for store credit charges (for example, forgetting to skip a VIP month) via your account in some cases.
Members can request a refund to the original payment method within their account; availability is subject to Adore Me discretion.
Reference: Comparably FAQ.
Returns and New Zealand exceptions
- Adore Me’s policy explicitly states no returns or exchanges for orders shipped to New Zealand.
- There is no general statutory 14-day cooling-off right in Adore Me’s posted policies for NZ customers; refunds for NZ shipments are effectively restricted.
- If goods are defective or misrepresented, you may still have remedies under NZ consumer law (see rights section).
- Reference: Return & exchange policy.
Adore Me plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Adore Me VIP Membership (reference) | US$39.95 | Monthly | Monthly showroom, $10 off full-price set, skip any month, $39.95 becomes credit if you don’t shop/skip |
| Adore Me sport bra (resale listing) | NZ$47.50 | One-time purchase | Light/medium padded sports bra, 38G US sizing, tax included (resale) |
| Adore Me bra (resale listing) | NZ$93.00 | One-time purchase | Standard bra listing, tax included (resale) |
| Adore Me lingerie set (resale listing) | NZ$31.59 | One-time purchase | 2-piece set, brand new with tags, tax included (resale) |
Notes on pricing
Official NZD pricing for Adore Me membership or direct purchases was not found; the VIP fee is quoted in USD and resale NZD prices are examples.
Convert the US$39.95 membership fee to NZD using current exchange rates if you need a local estimate.
Your consumer rights in New Zealand
Statutory rights
Under New Zealand consumer law, you have rights against misrepresentation, unacceptable quality, and unfair contract terms.
These rights apply even if the seller’s returns policy is restrictive; defects and major non-conformity remain covered.
Practical steps when rights are breached
- Document the problem: photos, delivery records, and correspondence with Adore Me.
- Contact Adore Me customer service first; if unresolved, consider filing a complaint with the Commerce Commission or seeking consumer advice.
- Keep evidence if you rely on a claim of unacceptable quality or misrepresentation for a remedy.
Customer experiences
Positive feedback
Many customers praise product quality, comfortable materials, and a wide range of styles and sizes.
Some reviewers note responsive customer service and an easy-to-use website or app interface. (See NZ Trustpilot reviews.)
Negative feedback
- Frequent complaints about international shipping delays to New Zealand, including long delivery times.
- Reports of difficulties with returns, denied refunds, involuntary VIP enrolment, and unexpected recurring charges.
- Some users describe the subscription model as confusing or difficult to manage; check account settings and save cancellation confirmation.
Documentation checklist
What to have ready
- Order number, account email, and membership dashboard screenshots showing subscription status.
- Payment or bank statement entries for charges you dispute or want refunded.
- Photos of items if defective, and any delivery or tracking information.
How to present evidence
Provide concise, dated screenshots and copies of correspondence when contacting customer service.
Keep file names descriptive (order#, date) and attach them to support tickets to speed resolution.
Common mistakes
Assuming cancellation via email or chat
Some customers assume an email request or chat note cancels VIP membership; always confirm via the Membership Dashboard.
Save the on-screen confirmation that explicitly states "You have unsubscribed from the VIP Membership".
Missing the short cancellation window for orders
Attempting to cancel a one-off order after the 30-minute window is a common error; such orders usually must be returned after delivery (if returns are permitted).
For app subscriptions, trying to cancel on the merchant website instead of through App Store / Play Store settings can leave the subscription active.
Comparative recap
Quick comparison
| Action | Ease | Refund likely | Notes |
|---|---|---|---|
| Cancel VIP on web | Easy (account dashboard) | Monthly fee may convert to credit; refunds possible in some cases | Follow prompts until confirmation message appears; save screenshot |
| Cancel individual order | Only within 30 minutes | Possible only if cancelled in time; otherwise return policies apply | After 30 minutes, order processing typically prevents cancellation |
| Cancel app subscription | Via App Store/Play Store | Depends on store policies | Cancel through your device account settings, not Adore Me site |
| Refunds for NZ shipments | Restricted | Unlikely except for defects or special discretion | Adore Me policy disallows returns/exchanges to New Zealand in general |
Key takeaway
Cancel VIP membership via your account dashboard and save confirmation. Act quickly on order cancellations and use App Store controls for in-app subscriptions.
If you are in New Zealand, expect stricter return rules and rely on consumer law for defective or misrepresented goods.
After cancelling
Follow-up actions
- Save cancellation confirmation and any related screenshots or emails.
- Monitor your payment method for recurring charges for at least one billing cycle.
- If charged after cancellation, contact Adore Me support with your confirmation evidence.
Helpful links
Adore Me Help Center - cancelling VIP: How do I cancel my VIP Membership?
Returns & exchanges: How do I return or exchange an item?
Address
Customer service postal address
Adore Me, Attn: Customer Service, 401 12th Floor Broadway, New York, NY 10013, United States of America
Notes about using the address
No New Zealand-specific postal cancellation address is publicly available; use the U.S. address for postal correspondence where required.
Consider using tracked mail and retaining proof of postage if you send documents by post.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.