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Cancellation service #1 in New Zealand
Cancel Amora Coffee: Easy Method
What is Amora Coffee
Overview
Amora Coffee is a company that sells coffee products and operates a subscription service for coffee beans and samples. The brand markets trial offers that can lead to recurring subscription shipments and charges.
Subscription model
The service commonly uses trial or introductory offers that may enroll customers into a recurring subscription if terms are not cancelled. Management of subscriptions is handled via the company website and customer service rather than app stores.
How to cancel Amora Coffee
Cancel online via account
- Log into your Amora Coffee account on their website.
- Open the account dashboard and locate the subscription or orders section.
- Choose the option to cancel the subscription and follow on-screen prompts.
Cancel by contacting customer service
- Call Amora Coffee customer service at 1-855-642-6672 to request cancellation.
- Email [email protected] with your order number and cancellation request.
- If online cancellation fails, keep records of calls and emails as proof of cancellation attempts.
App store note
- Subscriptions are not managed through the App Store or Google Play; app-store cancellation is not applicable.
- If you see charges via Apple or Google, contact your card issuer in addition to Amora Coffee support.
What happens when you cancel
Access and future deliveries
After cancellation, future scheduled shipments should stop and recurring payments should not renew. Confirm in your account or with customer service that the subscription status shows cancelled.
Data and account status
Cancelling a subscription does not necessarily delete your account or personal data. If you want data removed, request account deletion in writing and keep confirmation.
Confirmation and records
- Request written confirmation of cancellation by email.
- Save order numbers, cancellation confirmations, and date/time of calls for disputes.
Will I get a refund?
Company refund guidance
Third-party sources indicate Amora Coffee may offer a full refund if a return is completed within 30 days of purchase.
This 30-day refund promise appears in online guidance but is not an official government-issued guarantee for New Zealand customers.
Statutory rights and exceptions
- There is no explicit 14-day statutory refund right for Amora Coffee in New Zealand identified in the available material.
- Refunds may be refused for used products, missing proof of purchase, or if the return policy terms are not met.
What to do if refund is refused
- Provide proof of purchase, communication, and evidence of return attempts.
- If you believe the seller breached consumer law, use New Zealand consumer complaint channels (see links below).
Amora Coffee plans and pricing
Pricing overview
No official New Zealand pricing was found in the verified information for 2024/2025.
Available pricing appears to be listed in USD on international platforms.
Plans table
| Plan / Item | Price (NZ context) | Notes |
|---|---|---|
| Subscription for beans | Varies | Managed via website; trial offers reported in USD on international sites |
| Free or $1 trial offer | Varies | Often reported as trial that can convert to recurring charges |
| Single purchases | Varies | No NZ-specific pricing found |
Your consumer rights in New Zealand
Key statutes
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act. These laws cover acceptable quality, fitness for purpose, and misleading or deceptive conduct.
How the laws help
- If products are not as described or not delivered, you can seek remedies under the Consumer Guarantees Act.
- The Fair Trading Act prohibits misleading statements about trials and subscription terms.
Practical steps using your rights
- Raise the issue first with the seller and request a refund or remedy in writing.
- If unresolved, escalate to the Commerce Commission or a consumer advice service in New Zealand.
Customer experiences
Positive reports
There are few or no recent positive reviews specific to Amora Coffee in New Zealand according to available sources.
Most discussion focuses on subscription and cancellation issues rather than product praise in NZ forums.
Negative reports
- Multiple reports indicate customers signed up via a low-cost trial and were then charged recurring fees (commonly reported as $68/month USD).
- Customers report difficulty cancelling and obtaining refunds despite a stated 30-day refund policy.
Common themes
Recurring complaints involve unclear subscription terms, unexpected automatic charges, and the effort required to stop subscriptions or secure refunds.
Documentation checklist
Essential order and account information
- Account username or email associated with the order.
- Order number(s) and purchase date(s).
- Payment method and last four digits of card used.
Evidence of communication and returns
- Copies or screenshots of emails, chat transcripts, and call logs with dates and times.
- Proof of return shipment (tracking number) and any returned-item receipts.
- Bank or card statements showing charges and dates.
Common mistakes
Not reading trial terms
Many consumers sign up for a $1 or low-cost trial without noticing fine print that enrols them into a paid subscription. Example: missing the sentence about automatic renewal.
Assuming app-store management
Some users try to cancel via the App Store or Google Play even though subscriptions are managed on Amora Coffee’s website. This delays cancellation and can lead to more charges.
Poor documentation
Failing to keep emails, screenshots, and bank records makes disputes harder to resolve. Always save confirmation of cancellations and any support replies.
Comparative recap
Quick comparison
The table below summarises the key points for quick reference, focused on New Zealand consumers.
Table summary
| Topic | Amora Coffee (NZ context) |
|---|---|
| Cancellation method | Website account or customer service call/email |
| Refund window (reported) | 30 days (third-party guidance) |
| Consumer protections | Consumer Guarantees Act / Fair Trading Act apply in NZ |
| Customer feedback | Mostly negative reports about unclear trials and cancellation difficulties |
| Pricing | Varies |
After cancelling
Follow-up actions
- Confirm cancellation in writing and retain the confirmation email or screenshot.
- Monitor your card and bank statements for any further charges for at least one billing cycle.
If charges continue
- Contact Amora Coffee again with your cancellation proof and request a refund for any wrongful charges.
- If unresolved, contact your bank or card issuer to dispute the charge and consider filing a complaint with NZ consumer authorities.
Helpful links
- DoNotPay guide on cancelling Amora Coffee
- GettingMoneyBack: refund guidance for Amora Coffee
- New Zealand Consumer Protection (official guidance)
- Commerce Commission New Zealand
Address
Company address on file
The verified support information lists a Canadian address for Amora Coffee. No New Zealand postal address was found in available sources.
Listed address
Amora Coffee, LLC, 5665 Carmichael Road, Montgomery, Alberta 36117, Canada
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Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.