Cancel Beer52: Easy Method

What is Beer52

Service overview

Beer52 is a UK-based subscription service that delivers curated craft beers and related items to subscribers on a recurring schedule.

The company operates online sales and international deliveries, with terms and customer support administered from the UK.

How it applies to New Zealand customers

New Zealand customers can sign up and receive shipments, but Beer52 publishes prices in GBP and does not list NZD pricing publicly.

Customer service and formal terms are managed from the UK; cancellation and dispute processes follow Beer52's terms and relevant consumer protections.

How to cancel Beer52

Primary cancellation routes

• Phone: Call Beer52 on +44 131 285 2684 (Mon - Fri 9am - 5pm UK time) to request cancellation.
• Help Centre: Use Beer52’s Help Centre channels - email, Facebook Messenger or Twitter DM - to request cancellation.
• Postal correspondence: For formal notices you can write to the registered address: 8 Melville Crescent, Edinburgh, EH3 7JA, Scotland.

Step-by-step cancellation checklist

• Contact Beer52 support by phone or via the Help Centre; cancellation cannot be completed solely through an online account.
• Provide your account email, order/subscription number and clear cancellation instruction.
• Request written confirmation (email or message) and note the date and time of the cancellation request.
• Allow processing time: aim to cancel at least 24 hours before next payment, and preferably 3 working days before billing to be safe.
• If charged after cancellation, keep evidence and contact support; consider bank dispute or chargeback if unresolved.

What happens when you cancel

Access to future boxes

Cancellation stops future scheduled deliveries after the current billing period, depending on timing of your request and processing delays.

If cancellation is processed before the billing cut-off, the next payment and box should not be taken.

Renewal and account status

Your subscription will not renew after cancellation is confirmed; you may retain account access for order history and communications.

Keep your account details until you have confirmation and any necessary refunds processed.

Data and records

Beer52 will retain account and transaction records as required by their policies and law; you can request copies of your data via support.

Save copies of confirmation messages and cancellation receipts for at least the next billing cycle.

Will I get a refund?

General refund policy

Beer52’s terms state they do not accept returns or refunds for change of mind due to the perishable/time-sensitive nature of goods.

This no-return approach aligns with their interpretation of relevant regulations, though statutory rights still apply.

Exceptions and warranty claims

• Defective items are eligible for refund, replacement or repair under Beer52’s policy.
• Refunds usually cover goods only (not postage/packaging) and are processed within 30 days via cheque, bank transfer or card credit.
• There is a 21-day money-back guarantee option; opened items may reduce the refundable amount and return shipping is the customer’s responsibility.

How to request a refund

Report defective items to Beer52 support promptly and provide photos and order details to speed the claim.

Keep evidence of condition, dates and communication; ask for a timeline and preferred refund method when you lodge the complaint.

Beer52 plans and pricing

Available information

Beer52 publicly lists subscription prices in GBP on their site; there are no verified NZD pricing examples available from Beer52 for 2024 - 2025.

For New Zealand customers, final local costs may vary due to shipping, taxes and currency conversion applied at checkout or by your card issuer.

Quick pricing table

Your consumer rights in New Zealand

Statutory guarantees

Under New Zealand law, the Consumer Guarantees Act (CGA) requires goods to be of acceptable quality and fit for purpose.

If goods are faulty, you are generally entitled to a repair, replacement or refund from the supplier.

Subscriptions, perishable goods and change of mind

There is no universal NZ cooling-off period for online purchases; change-of-mind refunds are not automatically required for perishable goods.

Always check the seller’s stated terms, but you still retain rights if products are defective or not as described.

Escalation and remedies

• If Beer52 does not resolve a valid fault claim, contact your payment provider about a chargeback or dispute.
• For further help, contact Consumer NZ or a local consumer advocacy body to understand options and make complaints.
• Keep records of orders, communications and attempts to resolve the issue to support any complaint or chargeback.

Customer experiences

Positive feedback

Some New Zealand reviewers report helpful, friendly and efficient customer service when cancelling or resolving issues.

Examples include smooth cancellation experiences and responsive representatives who resolved specific problems.

Negative feedback

Other reviewers describe difficulty cancelling due to no online cancel option, limited phone hours and repetitive retention attempts.

Complaints also include accidental subscriptions from promotional offers, being charged after cancellation attempts, and alleged unauthorised price changes.

Documentation checklist

Information to gather before contacting support

• Account email and username used to subscribe.
• Order or subscription number for the most recent box.
• Payment details (last four digits of card) and date of last charge.
• Shipping address used for deliveries.

Evidence to keep after cancelling

• Screenshots or copies of cancellation requests, confirmation messages and timestamps.
• Photos of defective goods and any packaging if claiming a refund.
• Records of phone calls (date, time, representative name) and copy of any written replies.

Common mistakes

Assuming online self-serve cancellation is available

Many customers expect a one-click cancel option in an online account; Beer52 requires contact via phone or Help Centre channels, so attempts to cancel only online can fail.

Always use the specified support channels and request written confirmation to avoid misunderstandings.

Waiting too close to billing date

Waiting until the billing day can lead to an unwanted charge because terms require cancellation before the next payment date (by 11:59pm the day prior) and some terms request 3 working days' notice.

Allow extra time and confirm processing to prevent accidental renewals.

Not keeping proof of cancellation

Failing to record confirmation or saving messages can make disputes harder if you are charged after cancelling.

Keep screenshots, emails and call notes until the next billing cycle has passed and any refunds are completed.

Comparative recap

At-a-glance comparison

After cancelling

What to monitor

Check your bank or card statement for any further charges and retain all confirmation evidence until the billing date has passed.

If you are charged after cancellation, contact Beer52 support immediately and provide your cancellation evidence.

Useful links and escalation

• Beer52 terms and conditions
• Beer52 Help Centre
• Consumer NZ

Address

Registered correspondence address

Beer52

8 Melville Crescent, Edinburgh, EH3 7JA, Scotland

Notes about local addresses

Beer52 does not publish a New Zealand-specific postal address; cancellations and support are most commonly handled by phone or Help Centre channels.

If you send postal correspondence, allow extra time for international delivery and include your account details and contact information.