Cancel Beauty Pie: Easy Method

What is Beauty Pie

Overview

Beauty Pie is a membership-based beauty retailer that gives members access to branded products at prices below typical retail, by charging a membership fee in exchange for access to "member prices".

How the membership works

Members choose a Pass, Monthly or Annual plan and shop at discounted "Beauty Pie" prices while their membership is active.

Membership benefits are applied at checkout; some benefits may be considered when calculating refunds if you cancel during cooling-off windows.

How to cancel Beauty Pie

Online cancellation steps

• Log into your Beauty Pie account.
• Go to "My Membership" in your account dashboard.
• Select CANCEL next to your active membership to submit the cancellation request.

Timing and additional requirements

• Submit cancellation at least 72 hours before your renewal date to ensure it is processed before the next charge.
• If you are within the initial 14-day cooling-off window, special refund rules may apply (see refunds section).

What happens when you cancel

Access and renewal

Outside the initial cooling-off period, cancellation takes effect at the end of the current billing period.

Monthly memberships end at the month’s end; Annual memberships end at the end of the current term.

Account and data

After cancellation you retain account access for order history and receipts, but you lose membership pricing once the membership period ends.

Beauty Pie may retain account data as described in its policies; check your account settings or terms for data-handling details.

Will I get a refund?

Membership refunds

If you cancel within 14 days of purchasing or renewing your membership you may obtain a refund, provided you meet the conditions below.

• If you have not placed any orders since the purchase/renewal, you should receive a full refund for the membership.
• If you placed orders, Beauty Pie may deduct the reasonable cost of benefits received (for example, the difference between member price and amount paid) from the refund.

Product returns and delivery charges

Products can be returned for refund within 14 days of delivery if unopened, sealed and in their original condition.

• Returned product cost plus standard delivery will be refunded when you return within the 14-day window.
• Faster delivery surcharges are not refundable; return shipping costs are your responsibility.

Beauty Pie plans and pricing

Available plans

Beauty Pie offers Pass, Monthly and Annual membership options. Exact New Zealand pricing is not published publicly for NZ customers.

Pricing notes

Beauty Pie lists membership prices in other currencies (GBP, USD) but there is no confirmed NZD pricing available for 2024 - 2025 at the time of writing.

Your consumer rights in New Zealand

Consumer Guarantees Act 1993

The Consumer Guarantees Act gives New Zealand consumers rights to have goods repaired, replaced or refunded if they are defective or fail to be of acceptable quality.

These rights apply even when goods are imported; sellers must comply when selling into New Zealand.

Fair Trading Act 1986

The Fair Trading Act protects consumers from misleading or deceptive conduct in trade, including promotions and advertising.

Imported products and overseas sellers must not engage in misleading practices when supplying New Zealand consumers.

Customer experiences

Positive feedback

• Many customers praise the product quality and value that the membership model delivers.
• Delivery speed and attractive packaging are often mentioned positively, as is helpful customer service for delivery issues.

Common complaints

• Some customers find the membership fee frustrating and unwelcome.
• There are recurring reports of delivery problems (missed or delayed deliveries) with specific couriers, which affects repeat ordering decisions.

Documentation checklist

What to have before you cancel

• Account email/username and password to access "My Membership".
• Order numbers and dates for any recent purchases tied to your membership.
• Payment method or transaction reference for the membership purchase or renewal.

What to have for refunds or returns

• Photos of damaged or incorrect items, if applicable.
• Proof of delivery or receipt date for the 14-day returns window.
• Any communications with Beauty Pie customer service regarding your issue.

Common mistakes

Timing errors

Waiting until the day of renewal can cause a charge if the cancellation does not process in time.

Submit cancellations at least 72 hours before renewal to avoid unexpected billing.

Confusing orders with membership cancellation

Cancelling membership does not automatically cancel outstanding product orders; you must cancel or return orders separately where appropriate.

Also, cancelling after placing orders may reduce or affect your refund if within the cooling-off period.

Comparative recap

At-a-glance comparison

Key takeaways

Cancel early enough to avoid the renewal charge and check whether you ordered products that could reduce any refund.

Use the 14-day cooling-off rules promptly if you seek a refund for membership or unopened products.

After cancelling

What to expect next

Once cancellation is submitted and processed, membership benefits remain until the end of the billing period.

Check your account for confirmation and keep records of any refund communications.

Helpful links and support

• How to cancel membership: Beauty Pie help article
• Terms & conditions (membership and refunds): Beauty Pie terms and conditions
• Returns and refunds for products: Beauty Pie returns article

Address

Postal address

Beauty Pie Member Happiness Team

5th Floor, 1 Wells Street, London, W1T 3PQ, United Kingdom

Support label

If you need further assistance, refer to the Beauty Pie help centre links above or include the postal address on formal correspondence.