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Cancel DOLLAR SHAVE CLUB
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Dollar Shave Club service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Dollar Shave Club: Easy Method
What is Dollar Shave Club
Overview
Dollar Shave Club (DSC) is a subscription service that supplies razors, blades and grooming products on a recurring schedule. It operates online and through mobile app platforms (App Store and Google Play).
Services
DSC provides a range of razor cartridges and handles in different blade counts, plus occasional one‑off product bundles sold through retailers. Subscription billing and shipment cadence are managed through your DSC account or the platform where you subscribed.
How to cancel Dollar Shave Club
Cancel via iPhone / App Store (iOS)
- Open your device Settings → tap your name → Subscriptions.
- Find Dollar Shave Club in the list and choose Cancel Subscription.
- Apple controls cancellations and refunds for App Store subscriptions; this cannot be done via DSC's website. See App Store cancellation instructions.
Cancel via Google Play (Android)
- Open the Google Play Store app → Profile icon → Payments & subscriptions → Subscriptions.
- Select Dollar Shave Club → Cancel subscription and confirm.
- Google Play handles platform billing and any refund requests per its policies. See Google Play cancellation instructions.
Cancel via DSC website (direct subscribers)
- Log in to your DSC account, go to My Subscriptions, then choose Cancel Membership.
- Cancel at least one full business day before your next shipment to avoid being charged for that shipment.
- If you subscribed directly, DSC customer service can also be contacted by email for follow-up (see Documentation checklist).
What happens when you cancel
Access and remaining shipments
After cancellation, you typically keep access to your account but future scheduled shipments are stopped. Any shipment already processed before cancellation may still be delivered and billed.
Billing and renewals
Cancellation prevents future automatic renewals but does not automatically refund charges already processed. Platform subscriptions (Apple/Google) are managed and billed by those platforms.
Account data
Your account profile and order history remain available unless you request deletion. If you need data removed, contact DSC support and follow their account‑deletion procedure.
Will I get a refund?
DSC refund policy (30-day guarantee)
DSC offers a 30-day money-back guarantee for products: contact them within 30 days of purchase or shipment to request a full product refund. DSC’s help pages explain this policy in more detail.
How to request a refund
- Email members@dollarshaveclub.com within 30 days of shipment to request refunds per the Terms of Service.
- Follow DSC’s return or disposal instructions; shipping and handling fees are generally non‑refundable.
- For App Store subscriptions, Apple handles refunds under its policies; contact Apple via your purchase history.
New Zealand legal exceptions
Under New Zealand law you also have a 14‑day right to change your mind after receiving your first delivery for one‑time purchases and first subscription deliveries.
To use this right you must notify DSC and return unused goods within 14 days; statutory rights cannot be limited by DSC’s policies.
Dollar Shave Club plans and pricing
Plans summary
The service offers multiple blade plans with different cartridge counts and handles.
Pricing notes
Official recurring subscription prices in NZD were not published for New Zealand in 2024/2025. The table below uses a non‑specific price entry to avoid publishing unsupported local pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| The Humble Twin (2‑blade) | Varies | Monthly | 2‑blade razor cartridges; includes handle |
| The 4X (4‑blade) | Varies | Monthly | 4‑blade cartridges; includes handle |
| The Executive (6‑blade) | Varies | Monthly | 6‑blade cartridges; includes handle |
Your consumer rights in New Zealand
Statutory guarantees
Under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, goods must be of acceptable quality and fit for purpose. You can seek a refund or replacement if products are defective.
DSC’s policies cannot override these statutory rights.
Change‑of‑mind and returns
- You have the right to change your mind within 14 days of receiving your first delivery for one‑time and first subscription purchases.
- To exercise this right you must notify DSC and return unused goods within 14 days; follow DSC’s return instructions.
Customer experiences
Reported issues
Public reviews (Trustpilot NZ, Reddit) include reports of declining blade quality, dull or ill‑fitting blades, skin irritation and difficulty contacting customer service.
Other complaints note delayed or missing orders and charges continuing after attempted cancellations.
Positive or neutral notes
Historically many subscribers appreciated DSC for convenience and value. Some long‑time users still report satisfactory service for certain product lines.
However, recent user reports have prompted many customers to reassess their subscriptions.
Documentation checklist
What to have ready
- Account email address and login details (or platform account used to subscribe).
- Order number(s) or shipment date(s) for the delivery you want refunded or returned.
- Photos or descriptions of defective or damaged products, if claiming quality issues.
How to send information
- Email members@dollarshaveclub.com with your request and attach order details and photos.
- If you subscribed via Apple or Google, use your platform purchase history for refund requests and follow their procedures.
Common mistakes
Cancelling on the wrong platform
One frequent error is attempting to cancel on DSC’s website when the subscription was purchased through Apple or Google. Platform subscriptions must be cancelled via the platform.
Timing and evidence issues
Another common mistake is cancelling too close to the next shipment; you must cancel at least one full business day before the next shipment to avoid that charge.
Also, customers sometimes fail to keep order numbers or photos that support a refund claim - keep documentation until the issue is fully resolved.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, who handles refunds, and key timing considerations for each method.
Key takeaways
Always cancel via the same channel you used to subscribe and keep proof of cancellation and order details for any refund or dispute.
| Method | Where to cancel | Refund handling | Timing note |
|---|---|---|---|
| App Store (iOS) | Apple ID Settings → Subscriptions | Apple handles refunds under its policies | Cancel via Apple; DSC website cannot cancel App Store subs |
| Google Play (Android) | Google Play Store → Subscriptions | Google handles refunds under its policies | Cancel via Google Play to stop future charges |
| Direct DSC website | Log in → My Subscriptions → Cancel Membership | DSC processes product refunds; email members@dollarshaveclub.com for requests | Cancel at least one full business day before next shipment |
After cancelling
Check and monitor
After cancellation, check your email for confirmation and monitor your bank or card statements to ensure no further unwanted charges occur.
If charges continue, gather documentation and escalate to DSC support or your payment provider.
Further help and links
- DSC Terms of Service and refund details: Terms of Service
- 30‑day money‑back guarantee info: Money‑back guarantee
- How to cancel via app stores: App Store / Google Play instructions
Address
Mailing address
Dollar Shave Club, Attn: Customer Service, 13335 Maxella Ave, Marina Del Rey, CA 90292, United States of America.
Notes about NZ contact
No dedicated New Zealand postal cancellation address was located; use the US address above or email members@dollarshaveclub.com for support.
If you need statutory assistance in New Zealand, contact your local consumer protection authority for guidance on enforcing your rights.