Cancel Personality Co: Easy Method

What is Personality Co

Service overview

Personality Co offers online personality assessments and related premium content, delivered via web and in-app purchases. The site promotes test results, matching and career guidance features.

Where it operates from

Public information suggests Personality Co operates as an online service with limited local presence details. Some analyses indicate the company appears to be managed overseas rather than based in New Zealand.

How to cancel Personality Co

Cancel online (fastest)

• Go to the official cancel page and enter the email you used to create the account: personality.co/en/cancel-subscription.
• Follow the on-screen steps to complete cancellation and keep a screenshot or confirmation email for your records.

Cancel in writing (alternative)

• If online cancellation is not possible, send a written cancellation request to the company’s customer service or the address shown on your billing statement.
• Consider sending the request via registered post and keep the delivery receipt. Some terms or reports indicate a possible 30-day written notice requirement - check your specific billing or terms. See the Terms of Service: Terms of Service.

What happens when you cancel

Access after cancellation

Access to paid features typically continues until the end of the paid period unless the provider states otherwise.

Confirm the exact end date on any cancellation confirmation you receive.

Billing and renewal

Cancellation should prevent future recurring charges, but timing matters - cancel before the renewal date to avoid the next payment.

If cancellation requires written notice (for example, 30 days), you may still be billed for the following billing cycle if notice was late.

Data and account handling

Check the service’s privacy policy or Terms of Service for data retention and account deletion details.

Request account deletion in writing if you want the company to remove your personal data; keep proof of the request.

Will I get a refund?

Official policy

The service’s Terms of Service state: "Payments are not refundable." See the Terms: Terms of Service.

Exceptions and practical steps

• Some users have successfully requested refunds by contacting support and arguing lack of clear disclosure. See user reports: Sikayetvar report.
• If you purchased via Apple, you can request a refund through Apple’s "Report a Problem" site and check Apple’s NZ returns policy: Apple Report a Problem and Apple Returns & Refunds.
• If you believe the listing was misleading, document everything and raise the issue with your payment provider and local consumer authorities if needed.

Personality Co plans and pricing

Overview of known plans

Pricing varies by product and platform. In-app purchases on stores are frequently listed in USD and converted by the store at checkout.

Representative price table

Your consumer rights in New Zealand

Consumer Guarantees & digital goods

New Zealand’s Consumer Guarantees Act and related laws protect consumers for goods and services, including some digital purchases.

You may be entitled to remedies if the service was not provided as described or if information was misleading.

Apple purchases and NZ protections

• If the purchase was made through Apple, New Zealand consumers can request refunds via Apple’s systems. See: Apple Report a Problem.
• Apple’s returns policy provides a 14‑day window for certain purchases in NZ, in addition to legal rights: Apple Returns & Refunds.

Cross-border and enforcement notes

Enforcing NZ consumer law against an overseas operator can be more complex, though misleading conduct is actionable.

Keep records and consider contacting NZ consumer protection authorities if you cannot resolve the issue directly.

Customer experiences

Positive feedback

Some users praise the test content, clarity of results, and usefulness for career guidance.

Positive reviews are visible on Trustpilot for the service: Trustpilot.

Negative feedback

• Frequent complaints describe unexpected recurring charges after a low-cost initial test fee and poor disclosure of subscription terms.
• Many users report difficulty cancelling, unclear contact information, and challenges obtaining refunds. See examples on review and complaint sites: Sikayetvar, and a guide referencing cancellation address issues: PostClic.

Documentation checklist

Essential transaction records

• Bank or card statement showing the charge (date, amount, merchant name).
• Order confirmation, invoice, or email receipt from Personality Co or the app store.
• Transaction ID or subscription ID from the payment provider or app store.

Communication and cancellation evidence

• Copies or screenshots of the cancel page, confirmation messages or emails.
• All messages sent to customer support and replies received, including dates and times.
• Registered mail receipt if you sent a written cancellation to the billing address on your statement.

Common mistakes

Assuming the test is free

Many users report signing up believing the test was free, then being charged for subscriptions later.

Always check the final checkout screen and any small-print subscription notices before entering payment details.

Not keeping records of cancellation

Failing to save cancellation confirmations or sending cancellation requests without proof makes disputes harder to resolve.

Always capture screenshots and keep delivery receipts when using registered post or email confirmations.

Comparative recap

Quick comparison

After cancelling

Immediate checks

• Confirm you received a cancellation confirmation and note the effective end date.
• Check your bank or card statements for any further charges over the next billing cycle.

Next steps if you are charged or need a refund

• If charged incorrectly, raise a dispute with your card issuer or bank and provide documentation.
• If purchase was via Apple, request a refund: Apple Report a Problem.
• Review the Terms of Service: Terms of Service.
• For consumer guidance, consider contacting New Zealand consumer protection authorities if you cannot resolve the issue locally.

Address

Where to send written cancellations

If you must send a written cancellation, use the address shown on your billing statement or contract.

Send the letter by registered post and keep the delivery receipt for your records.

No confirmed NZ office

There is no publicly confirmed New Zealand office address for Personality Co. Use the billing statement address as your point of contact.

If contact details are unclear, include all account identifiers and copies of relevant transaction records in your cancellation letter.