Postclic premium unlimited: promotional offer at $1.85 for 48h, then $100.94 per month without commitment
Cancellation service #1 in New Zealand
Cancel Esalon: Easy Method
What is Esalon
Service overview
eSalon is a personalised hair-colour service that creates custom colour formulas and ships at-home colour kits to customers.
They operate both one-time purchases and recurring autoship plans, with online account management and app-store subscription options.
How it applies in New Zealand
eSalon sells to New Zealand customers with localized pricing and reviews referenced from NZ pages.
Their published policies (returns, satisfaction guarantee) apply to NZ purchases; consumer law in New Zealand may add protections.
How to cancel Esalon
Cancel via the eSalon website
- Log into your account at esalon.com.
- Cancel the next scheduled shipment - do this at least 24 hours before preparation for shipment to avoid charges.
- Alternatively email or call support (see After cancelling and Address sections for contact options).
Cancel via app stores and other methods
- iOS (Apple): If purchased through Apple, cancel in iOS Settings → Apple ID → Subscriptions → select eSalon → Cancel Subscription. See guidance at joinchargeback.com.
- Android (Google Play): If purchased through Google Play, open the Play Store app → Menu → Subscriptions → eSalon → Cancel subscription. You keep access until the paid period ends. More info: joinchargeback.com.
- Postal: You may send a written cancellation request to the US mailing address for service cancellations (see Address section).
What happens when you cancel
Access and shipments
For autoship plans, canceling stops future scheduled shipments; if an order has not been prepared or shipped, no further charge will occur.
If an item is already prepared or shipped, it may not be possible to stop that shipment; follow the returns process if needed.
Account data and renewals
Canceling prevents automatic renewals for subscriptions linked to your account or app-store subscription.
Account data is typically retained per eSalon’s policies; contact support if you want account deletion or data clarification.
Will I get a refund?
eSalon refund and satisfaction guarantee
eSalon offers a 30-day satisfaction guarantee: you can request a reformulation/replacement or a refund within 30 days of purchase.
Shipping costs are non-refundable and the guarantee is limited to one per client per product. See terms at eSalon Terms.
Returns policy and processing
Unused products returned within 30 days are refundable; refunds are processed within about 10 business days of receipt.
Shipping and handling fees are non-refundable and the one-per-client-per-product limit applies. If you paid via Apple/Google, refunds may follow their billing rules.
Esalon plans and pricing
Overview of NZ pricing
Below are the main New Zealand offerings and regional prices for reference.
Prices reflect one-time and autoship options available in NZ for 2024/2025 expansion details.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| One-time Colour Set | NZ$67.50 | One-time purchase | Personalized custom hair colour set for single use |
| Colour Plan (Flex Plan) | NZ$54.00 | Recurring autoship plan | Autoship hair colour sets with ability to skip/pause/cancel; includes 20% discount |
Your consumer rights in New Zealand
Cooling-off and cancellation rights
New Zealand consumer law can provide a cooling-off or 14-day right to cancel online purchases in some circumstances, depending on whether the sale is for goods or services.
This statutory right may supplement eSalon’s own 30-day satisfaction guarantee and returns policy.
Where to escalate issues
If you have problems with cancellation or refunds, you can raise a complaint with Consumer NZ for guidance.
For enforcement and broader consumer-protection queries, consider contacting the Commerce Commission or seeking alternative dispute resolution.
Customer experiences
Positive feedback from New Zealand customers
Many NZ reviews highlight accurate custom colours, easy-to-follow instructions, and shiny, soft hair results.
Trustpilot NZ reviews generally praise product quality, convenience, responsive customer service, and gray coverage, with an overall TrustScore around 4.1 - 4.2.
Common negative experiences
Some customers report root mismatch, poor gray coverage, or results different from expectations.
There are also reports of cancellation difficulties and delayed refunds; a few forum posts describe repeated charges or cumbersome cancellation steps.
Documentation checklist
What to include when requesting cancellation
- Your order number and account email address.
- Purchase date and payment method (e.g., credit card, Apple ID, Google Play).
- Clear statement requesting cancellation of the next shipment or termination of subscription.
Supporting documents for refunds or returns
- Photos of the product (if reporting quality issues) and screenshots of the order or subscription page.
- Proof of payment or billing statements and any return-authorisation emails from eSalon.
- If mailing a cancellation, include a printed copy of the order details and your contact information.
Common mistakes
Missing the preparation cutoff
A frequent error is cancelling too late: you must cancel at least 24 hours before the kit is prepared to avoid being charged for that shipment.
Cancelling via the wrong channel
Another common mistake is attempting to cancel on eSalon when the subscription was billed through Apple or Google Play.
If you subscribed via an app store, you must cancel through that app store’s subscription management to stop future charges.
Comparative recap
Quick comparison
The table below summarises the key differences between the main eSalon purchase options available in New Zealand.
| Plan | Price (NZ$) | Billing type | Key features | How to cancel |
|---|---|---|---|---|
| One-time Colour Set | NZ$67.50 | Single payment | Single-use personalized formula; no ongoing commitment | Cancel not applicable; manage returns via eSalon support |
| Colour Plan (Flex Plan) | NZ$54.00 | Recurring autoship | 20% discount, skip/pause/cancel autoship | Cancel via website account or app-store if billed through Apple/Google |
After cancelling
Follow-up actions
Keep confirmation emails or screenshots showing the cancellation was accepted.
Monitor your bank or card for refunds and stop further charges; allow processing time as per policy.
Helpful links and contacts
eSalon Terms and general policy: eSalon Terms.
iOS/Android cancellation steps and third-party guidance: JoinChargeback eSalon guide.
New Zealand consumer help: Consumer NZ and Commerce Commission NZ.
Address
Service cancellation postal address
eSalon does not list a New Zealand-specific postal cancellation address.
Use the US mailing address for service cancellation requests and include full order details.
US mailing address (for postal requests)
Service Cancellation, eSalon.com, LLC, 1910 E. Maple Ave, El Segundo, CA 90245, USA.
Include your order number, account email, and a clear written cancellation request when sending postal mail.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.