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Cancel Everyplate: Easy Method
What is Everyplate
Overview
Everyplate is a meal kit subscription service offering budget-friendly, pre-portioned recipes and groceries delivered to customers' doors.
The service focuses on simple recipes, affordability and convenience for home cooks who want regular meal deliveries.
Service footprint
Everyplate primarily operates in the United States and Australia; public information about a dedicated New Zealand offering or NZD pricing is not available.
If you are in New Zealand using Everyplate via international accounts, policies and contact channels below are the main ways to manage your subscription.
How to cancel Everyplate
Website cancellation (recommended)
- Sign in to everyplate.com and go to Account Settings → Plan Settings → Cancel Plan.
- Follow the prompts to continue and confirm cancellation.
- Cancel before your weekly cut-off (example cut-off: Wednesday 11:59 PM PST) to avoid being charged for the next box.
- A confirmation email is sent after cancelling; keep this for your records.
Other cancellation methods
- Mobile app: Open the app → tap your profile icon → Plan Settings → Cancel Plan → follow prompts. Same weekly cut-off applies; confirmation typically arrives within 24 hours.
- Phone: Call +1 613 416 18568, provide account and billing details, request email confirmation and verify the cancellation deadline.
- Email: Send [email protected] from your registered email with your full name and a clear cancellation request; ask for written confirmation. If no reply in 48 hours, follow up by phone.
- If website cancellation fails, call customer service as a fallback option.
What happens when you cancel
Access and future deliveries
After cancellation, your plan will not renew for future weeks after the current billing period or processed box has completed.
If you cancelled before the weekly cut-off, upcoming shipments typically will not be processed and you will not be charged for them.
Account, billing and data
You usually retain access to your account to view past orders and receipts unless you request account deletion.
Keep confirmation emails and billing statements to prove the cancellation date if billing disputes arise.
Will I get a refund?
Everyplate's stated refund policy
- No refunds for boxes that have already been processed for shipment.
- Pending shipments may be cancelled before the weekly cut-off for a full refund of that box.
- Free trial boxes are generally non‑refundable.
- Delivery issues (missing items, damaged, or spoiled food) may qualify for credits or remedies - contact customer service promptly.
Exceptions under New Zealand law
New Zealand consumer law can provide additional remedies regardless of a merchant's stated "no refund" policy.
- Under the Consumer Guarantees Act, consumers are entitled to repair, replacement or refund if goods or services fail to meet guarantees (e.g., not as described, unacceptable quality, not delivered).
- A merchant cannot lawfully override these statutory rights by posting a blanket "no refunds" statement.
Everyplate plans and pricing
Availability note
No publicly available Everyplate pricing in New Zealand (NZD) for 2024 - 2025 was found.
Everyplate appears to operate primarily in the US and Australia; NZ customers should check their account or contact support for current options.
Pricing table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Standard meal plan | Varies | No NZ pricing publicly available; check your account or contact support. |
| Family meals | Varies | Availability and price may vary by market; confirm in your account. |
| Trial offers or promos | Varies | Promotional offers differ by region and time; review terms in your account. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, goods and services must be of acceptable quality, fit for purpose, match their description, and be delivered as agreed.
If these guarantees are not met, you may be entitled to a repair, replacement or refund depending on the issue.
Other key rights
- There is no automatic 14‑day cooling‑off right for standard online subscriptions in NZ (unless specific contract types apply).
- Businesses cannot use "no refunds" terms to override statutory CGA rights.
- For more information see Consumer Protection NZ guidance.
Customer experiences
Positive feedback
- Customers commonly praise Everyplate for convenience, time savings and affordable meal options.
- Many reviews note easy recipes, flexible skipping options and good value compared with dining out.
Common complaints
- Reported issues include delivery problems (missed boxes, warm or sweating food, missing ingredients).
- Billing problems are reported in some reviews - being charged after cancellation, unexpected shipments, or refunds issued as credit rather than money.
Documentation checklist
Before you cancel
- Your Everyplate account email and full name as registered.
- Next billing date and the weekly cut-off shown in your account.
- Screenshot of the plan settings page showing your current plan (if possible).
If you need a refund or to dispute a charge
- Order number(s) and dates of the affected delivery or charge.
- Photos of damaged or missing items and any delivery labels.
- Copies of confirmation emails, chat transcripts, or call records with dates and agent names.
Common mistakes
Missing the weekly cut-off
A common error is attempting to cancel after the weekly cut-off, which results in the next box still being processed and charged.
Always check the exact cut-off time displayed in your account rather than relying on general examples.
Assuming cancellation without confirmation
Some users assume a cancellation request is complete without receiving an email confirmation and are later billed.
Always wait for written confirmation and keep it; if you do not receive confirmation, follow up by phone or email immediately.
Comparative recap
Cancellation methods compared
| Method | Ease | Speed | Best for | Refund possible |
|---|---|---|---|---|
| Website | High | Immediate (if before cut-off) | Routine management and fastest confirmation | Yes, for pending shipments cancelled before cut-off |
| Mobile app | High | Immediate (if before cut-off) | Users who manage plans on their phone | Yes, similar to website |
| Phone | Medium | Immediate if reached | When web/app fails or you need to confirm details | Depends - request email confirmation |
| Low - Medium | Slower (allow 48 hours) | Documented written request or if you cannot access account | Possible, but follow up if no response |
After cancelling
Next steps
Keep the cancellation confirmation email and monitor your bank or card statement for any unexpected charges.
If you see a charge after cancellation, contact Everyplate support immediately with your confirmation and transaction details.
If you have a dispute
- Escalate to Everyplate support: [email protected] or call +1 613 416 18568.
- If unresolved and you are in New Zealand, consider contacting Consumer Protection NZ or seek advice about CGA remedies.
Address
Corporate mailing address
Everyplate
28 Liberty Street, 10th Floor, New York, NY 10005, United States
Support contact details
- Email: [email protected]
- Phone: +1 613 416 18568
- Note: No New Zealand‑specific postal cancellation address was identified; use the global contact channels above.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.