Cancel Displate: Easy Method

What is Displate

Overview

Displate is an online retailer specialising in printed metal posters with magnetic mounting systems. They offer licensed artwork, custom prints, and a membership program called Displate Club.

Where they operate from

Displate is based in Poland and ships internationally, including to New Zealand. Returns and many operations are handled from their fulfillment centre in Marki, Poland.

How to cancel Displate

Cancelling a web order (within 24 hours)

• Use Displate's website chatbot and provide your order number, the email used for the order, and the order value.
• Request cancellation clearly and keep the chatbot transcript or confirmation for your records.
• Web order cancellations are accepted only within 24 hours of placing the order.

Cancelling Displate Club and in-app subscriptions

• Cancel Displate Club (web) via Account Settings > Cancel Membership on Displate's site.
• Subscriptions purchased via iOS or Google Play must be cancelled through the relevant platform (App Store or Google Play) following their rules.
• Cancelling an order does not automatically cancel a Displate Club membership - cancel the membership separately if desired.

What happens when you cancel

Order cancellation effects

If your web order is cancelled within the allowed 24-hour window, the fulfilment process should stop and you will be eligible for a refund where applicable.

For cancellations after goods have shipped or delivered, standard return procedures apply rather than immediate cancellation.

Membership and data handling

Displate Club membership remains active until you cancel it via Account Settings; cancelling an order does not end membership.

Displate retains order and account data per their policies; contact customer service to ask about data or account changes after cancellation.

Will I get a refund?

Refund timing and typical process

Refunds for cancelled web orders are typically processed within 14 days of the cancellation confirmation.

If a return of goods is required, refunds are usually processed within 14 days of Displate receiving the returned item and assembly kit.

Policy exceptions and conditions

• Custom/personalised Displates are excluded from returns and refunds - confirm custom orders carefully before purchase.
• Displate offers a voluntary 100-day return policy for non-custom items if unused and with intact mounting system.
• Vouchers issued via Displate Club are non-refundable and non-transferable.

Displate plans and pricing

Standard product pricing

Below are representative NZD prices found via third-party listings for Displate metal posters shipped to New Zealand.

Price table

Your consumer rights in New Zealand

Guarantees under New Zealand law

In New Zealand, the Consumer Guarantees Act (CGA) ensures goods are of acceptable quality, fit for purpose, and match their description.

If a Displate product arrives damaged, faulty, or not as described, you can seek repair, replacement or refund under the CGA.

Change-of-mind returns and distance selling

New Zealand generally does not grant a statutory cooling-off period for change of mind on online purchases; such returns depend on the seller's policy.

Displate's voluntary 100-day return policy is therefore important for change-of-mind returns for NZ customers, subject to their conditions.

Customer experiences

Positive feedback

• Many NZ customers praise Displate for high-quality metal prints and crisp image finishes.
• Customers often report helpful and responsive customer service, especially for damaged items where replacements or refunds were provided.
• Some users appreciate refunds processed without needing to return items in specific cases.

Common complaints

• High shipping and import/customs fees for NZ buyers can make final costs much higher than the listed price.
• Delivery delays, tracking issues, or lost packages are reported, with occasional slow responses from support.
• Mounting problems (plates falling off textured walls) and issues with Displate Club voucher clarity or membership management are recurring concerns.

Documentation checklist

What to have before you cancel

• Order number and the email used for the order (required for chatbot cancellation).
• Order value or receipt to confirm payment amount.
• Photos of any damage if claiming a faulty or damaged item.

What to keep after cancellation

• Chatbot transcript or cancellation confirmation from Displate.
• Return tracking number and proof of postage if you must return the item to Poland.
• Record of refund processing and bank statement entries when refunded.

Common mistakes

Missing cancellation window

Many customers try to cancel after the 24-hour web cancellation window. If fulfilment has already begun, you will need to follow the return process instead.

Assuming membership is cancelled with order

Another frequent mistake is assuming cancelling an order cancels Displate Club. Memberships remain active until you cancel them separately via Account Settings.

Comparative recap

Quick comparison

After cancelling

Next steps if you cancelled an order

Wait for the cancellation confirmation and monitor your payment method for the refund entry. Keep all confirmation and tracking information.

If you must return an item, follow Displate's return instructions and use tracked shipping to the fulfilment address in Poland.

Useful links and contacts

• Displate FAQ - cancellation and returns information.
• Displate regulations - returns, statutory rights, and exclusions.
• Displate shipping & returns - shipping, return periods and conditions.

Address

Return/cancellation processing address

GWD Concept Sp z o.o., Okolna 45, hall C, 05-270 Marki, Poland

Notes about returns to this address

There is no separate New Zealand return address on public Displate pages; international returns are handled from Poland.

Use tracked shipping and retain proof of postage when returning items internationally.