Cancel Facetory: Easy Method

What is Facetory

Overview

Facetory (FaceTory) is a subscription and marketplace service that supplies sheet masks and skincare products, delivered regularly or sold as one-off items.

Subscriptions include boxed selections of masks and skincare; one-off marketplace orders are also available for purchase.

Service offered

FaceTory offers monthly and quarterly subscription plans and sells individual items through its marketplace channels.

Billing and subscription management are handled online via a FaceTory account or through the app store used to buy the subscription.

How to cancel Facetory

Cancel on the web (FaceTory account)

• Log into your FaceTory account.
• Go to "Manage Subscriptions".
• Select the active subscription and choose "Cancel".
• Future billing will stop; you remain responsible for the current paid cycle.

Cancel via mobile app stores

• iOS (App Store): Open Settings on your iPhone/iPad → tap your name → Subscriptions → select the FaceTory subscription → tap "Cancel Subscription" and confirm.
• Android (Google Play): Open the Google Play Store app → Menu → Subscriptions → find FaceTory → tap "Cancel Subscription" and confirm.
• If you prefer, you can also email [email protected] to request cancellation, but App Store and Google Play subscriptions must be cancelled through those platforms.

What happens when you cancel

Access and billing

When you cancel, future billing stops and no further subscription charges will occur after the current paid period ends.

You remain responsible for the ongoing paid cycle; cancelling does not refund the current month's charge when cancelled via the FaceTory account.

Account data and deliveries

Cancelling does not automatically delete your account or order history; your account data typically remains unless you request deletion from support.

If an order is already processed or shipped, delivery and fulfilment will usually continue under the original order terms.

Will I get a refund?

General refund policy

Refund eligibility depends on the purchase type and timing. FaceTory’s web subscription cancellation stops future charges but does not automatically refund the current billed month.

App-store managed subscriptions follow Apple or Google Play refund procedures and policies.

Key exceptions and how refunds work

• Web marketplace (non-subscription) orders: Unopened/unused items are eligible for return within 30 days after delivery; shipping costs are deducted from the refund.
• Subscription orders cancelled before a tracking number is issued: A full refund may be possible if you contact support immediately.
• Subscription orders after a tracking number is issued: Returns, refunds, or exchanges are not possible under FaceTory’s stated policy.
• If the seller made an error (wrong/damaged/missing items) additional shipping or handling fees may be covered.

Facetory plans and pricing

Plans and prices

Notes about New Zealand pricing

FaceTory does not publish an official New Zealand store price in NZD. The NZ$48.42 example comes from a third-party site and likely includes shipping and markup.

Expect final NZ costs to vary by currency conversion, shipping and any regional fees.

Your consumer rights in New Zealand

Overview of the NZ law (CGA)

Under the New Zealand Consumer Guarantees Act (CGA), consumers are entitled to remedies if goods are faulty, not as described, or not of acceptable quality.

These statutory rights apply even where a seller's policy says no returns or no refunds.

How to exercise your rights

• If goods are incorrect, damaged or missing, contact FaceTory support within 7 days and provide evidence (photos, order number, tracking).
• If FaceTory does not resolve the problem, escalate to New Zealand consumer protection bodies such as Consumer Protection (NZ).
• Keep records of communications, receipts and any shipping/tracking information to support your CGA claim.

Customer experiences

Positive feedback

• Many users praise product variety, affordability and frequent promotions.
• Reviewers report generally fast delivery, protective packaging, and helpful reward/loyalty programs.

Negative feedback

• Some customers report missing packages or unresponsive service when seeking refunds or correcting resubscriptions.
• There are occasional reports of damaged or missing items and difficulty obtaining refunds after tracking numbers were issued.

Documentation checklist

For cancelling a subscription

• Account email and login details.
• Subscription name, plan and last billing date.
• Confirmation screenshot or confirmation email after cancellation.

For refunds or CGA claims

• Order number and date of purchase.
• Tracking number (if issued) and delivery date.
• Photos of damaged or incorrect items and packaging.
• Copies of communications with FaceTory support.

Common mistakes

Cancellation mistakes

Many customers assume cancelling the subscription will refund the current month; web cancellations stop future billing but do not refund the ongoing paid cycle.

Another common error is cancelling only in email or with support while forgetting to cancel via the App Store or Google Play, which will still bill if the subscription was purchased there.

Refund and claims mistakes

Waiting until after a tracking number is issued to request a refund often removes refund options under FaceTory policy for subscription orders.

Not keeping photos, receipts or timely communication makes CGA or refund claims harder to resolve; gather evidence promptly.

Comparative recap

Quick comparison table

Key takeaways

Cancel via the platform where you purchased to ensure billing stops. For refunds, timing (before tracking) and evidence are crucial.

Know your NZ statutory rights under the CGA if goods are faulty, misdescribed or missing.

After cancelling

What to check immediately

Confirm you received a cancellation confirmation email or screenshot showing the subscription is cancelled.

Check next billing date on your account or App Store/Google Play to ensure no future charge appears.

Where to get help

Contact FaceTory support at [email protected] for account or order issues.

For App Store or Google Play purchase issues use Apple or Google support pages: Apple subscriptions and Google Play subscriptions.

Address

Facetory contact details

Support email: [email protected].

Facetory does not publish a New Zealand postal address for cancellations.

Headquarters (international)

Public international address listed: 1900 Raymer Ave, Fullerton, CA, USA.

Use email support as the primary method for cancellation or refund requests from New Zealand.