Cancel Factor: Easy Method

What is Factor

Service overview

Factor (also known as Factor75) is a prepared-meal delivery subscription service that sends ready-to-eat or heat meals on a recurring basis. The service focuses on convenience, nutrition and fresh ingredients for customers who prefer pre-made meals.

Who it's for

Factor is primarily aimed at busy individuals seeking portion-controlled, dietitian-backed meals without cooking. It currently appears to ship mainly within the contiguous United States rather than New Zealand.

How to cancel Factor

Cancel via website (recommended)

• Log into your account at Factor website.
• Go to "Plan Settings."
• Scroll down and click the "Deactivate My Plan" button, select a cancellation reason and confirm.
• You should receive a confirmation email after deactivation.

Cancel via mobile app or direct contact

• In the mobile app: Settings → Plan Management → Deactivate Plan and confirm the request.
• Or contact support by phone at (888) 573-5727 or by email to [email protected], providing your full name, account email and cancellation reason.
• Keep a copy of any confirmation email or support ticket number for your records.

What happens when you cancel

Access and deliveries

After deactivating your plan you will no longer receive future weekly boxes once cancellation is processed before the cutoff. If you miss the weekly cutoff you may still be charged for and receive the next shipment.

Account and data

Your account typically remains accessible to view past orders and settings unless you request account deletion. Cancellation stops recurring billing but does not necessarily delete your account data.

Will I get a refund?

General refund policy

Factor generally does not provide refunds once an order has been processed or shipped. If you cancel after the weekly cutoff you will usually still be charged and receive that week's meals.

Exceptions and remedies

• In rare cases, customer service may issue credits or a courtesy refund for clearly erroneous or duplicate charges, but such outcomes are not guaranteed.
• Multiple user reports indicate refunds are often declined and credits are commonly offered instead.
• If product quality or delivery failures occur, you may request remedy through customer support and refer to your local consumer rights (see section on New Zealand rights).

Factor plans and pricing

Plans available

Factor offers subscription plans with varying meal counts per week and add-on options. Exact plan structure may change over time.

Pricing note

No verified New Zealand pricing (NZD) is publicly available for Factor. Factor primarily ships within the contiguous United States, so New Zealand pricing is not provided here.

Your consumer rights in New Zealand

Relevant law

New Zealand consumers are protected by the Consumer Guarantees Act (CGA), which requires services to be provided with reasonable care and skill, within a reasonable time, and as agreed.

How the CGA applies

• If Factor fails to deliver as agreed, provides poor quality food or makes cancellation unduly difficult, CGA protections can apply despite a provider's terms.
• Where a foreign business's terms conflict with the CGA, the CGA protections override those terms for New Zealand consumers.
• You can seek remedy such as a refund, credit or cancellation without penalty if the service fails to meet CGA standards.

Customer experiences

Positive feedback

Many users praise Factor for taste, convenience, freshness and nutritional balance. Some customers report helpful dietitian support and straightforward deliveries.

Negative feedback and common issues

Frequent complaints include difficulty cancelling or skipping, being charged after cancellation, late or missing deliveries, and unhelpful customer service responses.

Documentation checklist

What to gather before contacting support

• Your Factor account email and full name.
• Order number(s) or shipment dates affected.
• Screenshot or copy of cancellation confirmation if available.
• Relevant timestamps showing attempted cancellation (time/date) and any support correspondence.

Evidence to support refund or dispute

• Photos of damaged or missing items, if applicable.
• Delivery tracking information showing failures or delays.
• Any billing statements showing unexpected or duplicate charges.

Common mistakes

Missing the weekly cutoff

A common mistake is attempting to cancel after the weekly cutoff (Wednesday 11:59 PM Central Time). If you miss that deadline you will likely be charged and receive the next box.

Not keeping confirmation and timelines

Another error is not saving cancellation confirmation emails or support ticket numbers. Without proof, disputes about whether cancellation occurred can be harder to resolve.

Comparative recap

Quick comparison

This table summarizes key differences between Factor and a generic alternative meal service to help New Zealand consumers assess options.

How to use this table

Use the rows to compare cancellation ease, refund likelihood, delivery coverage, pricing availability and common review themes when researching meal services.

After cancelling

Follow-up steps

• Save your cancellation confirmation email or support ticket number.
• Check your payment method for unexpected charges and retain bank statements if disputing a charge.

Helpful links and contacts

• Factor website: https://www.factor75.com
• Email Factor support: [email protected]
• New Zealand Consumer Protection (CGA info): https://www.consumerprotection.govt.nz/
• Commerce Commission (consumer guidance): https://comcom.govt.nz/

Address

Company address (US)

Factor 75, LLC

2302 W Indian Trail, Aurora IL 60506, United States of America

Notes about New Zealand contact

No New Zealand postal address for Factor was found. Cancellations and disputes appear to be handled via the online account, app, email or US phone support.