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Cancellation service #1 in New Zealand
Cancel Firstleaf: Easy Method
What is Firstleaf
Service overview
Firstleaf is a U.S.-based wine club and subscription service that curates and ships wine selections based on member preferences.
The service offers personalized picks, recurring shipments, and member benefits tied to an account and membership plan.
Geographic note
Firstleaf operates from the United States and does not list New Zealand-specific pricing or a local fulfilment presence.
New Zealand customers should note U.S.-based contact and fulfillment practices when engaging with the service.
How to cancel Firstleaf
Cancel online (recommended)
- Log into your Firstleaf account.
- Go to "My Account" > "Membership Plan".
- Select "Cancel Membership" and follow the prompts to confirm cancellation.
- Must cancel at least 48 hours before the next shipment is processed; credits and benefits expire immediately upon cancellation.
Other cancellation methods
- Phone: Call Firstleaf Member Experience at 1‑800‑461‑7203 during business hours and request cancellation. The 48‑hour rule and immediate expiry of credits apply.
- Pause: In "Club Settings" under "Membership Plan" choose "Pause" to retain benefits and skip upcoming orders; do this before the next shipment processes.
- App Store / Google Play: If your subscription was purchased through Apple or Google, cancel via the Apple or Google account/subscription settings - Firstleaf cannot cancel those platform subscriptions for you.
What happens when you cancel
Access and membership status
Cancellation stops future shipments and membership renewals; access to member-only benefits ends immediately when cancellation is confirmed.
Any club credits or promotional benefits expire immediately upon cancellation, per Firstleaf terms.
Processing and timing
You must cancel at least 48 hours before the next shipment is processed to avoid being charged for that shipment.
If an order is already processed, cancellation may not prevent shipment and standard order terms (including restocking fees) may apply.
Will I get a refund?
Satisfaction guarantee and credit/refund requests
If a wine is damaged, faulty, or you are otherwise unsatisfied, email Firstleaf support within 30 days of delivery to request a credit or refund where local law permits.
Credits are generally redeemable only for Club orders, have no cash value, are non-transferable, and expire upon cancellation of membership.
Restocking fees and exceptions
- If you cancel an already-processed order or refuse delivery, Firstleaf may refund you minus a $25 restocking fee.
- New Zealand consumers retain statutory remedies under local law (see next section) even where Firstleaf policy differs.
Firstleaf plans and pricing
Pricing availability
Firstleaf does not appear to display pricing in NZD or to offer explicit New Zealand plans.
Exact NZD plan pricing could not be found; the table below reflects available information.
Plan summary
| Plan | Price (NZD) | Notes |
|---|---|---|
| Club membership / recurring shipments | Varies | Pricing not published for New Zealand; U.S. billing and shipping practices likely apply. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under New Zealand law, the Consumer Guarantees Act gives buyers remedies for goods that are faulty, not of acceptable quality, or not as described.
The CGA can entitle you to repair, replacement, or refund where a remedy is required for goods supplied to New Zealand customers.
How CGA interacts with Firstleaf policies
The CGA overrides terms that attempt to contract out of these rights; Firstleaf’s policies do not remove your statutory protections.
If Firstleaf’s own policy differs from CGA entitlements, New Zealand law prevails and you may seek remedies under the CGA.
Customer experiences
Positive feedback
Customers often praise Firstleaf for a wide variety of wines, personalized selections, and flexible shipment scheduling.
Many reviews note helpful customer support - for example, replacing lost FedEx boxes and assisting with order customisation.
Negative feedback
Some customers report inventory shortages that prevent finalising orders when a wine is low in stock.
There are complaints about being charged for shipments not received, difficulty obtaining refunds, and at least one claim of being charged after attempting to cancel.
Documentation checklist
What to gather before contacting support
- Account email and full name used for the Firstleaf account.
- Order number(s) and shipment date(s) related to the issue.
- Proof of delivery or carrier tracking information, if applicable.
Evidence for refunds or CGA claims
- Photo evidence of damaged or faulty goods and packaging.
- Records of communication with Firstleaf (emails, chat transcripts, dates and times of calls).
- Payment receipts or bank/credit card statements showing charges.
Common mistakes
Timing and processing errors
Failing to cancel at least 48 hours before the next shipment processes is a frequent cause of unexpected charges.
Because orders can already be processed, cancellation close to shipment time may not stop billing or shipping.
Subscription channel and credit expectations
Attempting to cancel an Apple/Google Play subscription through Firstleaf instead of through the platform often fails - those subscriptions must be cancelled in Apple or Google account settings.
Assuming club credits convert to cash or remain available after cancellation is a common misunderstanding; credits usually expire immediately on cancellation.
Comparative recap
Quick comparison
| Method | Ease | Timeframe / Notes |
|---|---|---|
| Online (My Account > Membership Plan) | Easy | Must cancel ≥48 hours before next shipment; credits expire immediately. |
| Phone (1‑800‑461‑7203) | Moderate | Business hours required; same 48‑hour rule and immediate credits expiry. |
| App Store / Google Play | Varies | Cancel via Apple or Google account settings; Firstleaf cannot cancel these platform subscriptions. |
After cancelling
What to check immediately
Save confirmation of cancellation (email or on-screen confirmation) and note any cancellation reference number if provided.
Check that future charges stop and monitor bank or card statements for unexpected billing.
Helpful links and next steps
- Firstleaf home - general account access and support portal.
- How to cancel subscriptions on Apple - for App Store purchases.
- Cancel or change subscriptions on Google Play - for Google Play purchases.
- New Zealand Consumer Guarantees Act (CGA) guidance - your statutory rights in NZ.
Address
Company mailing address (U.S.)
Firstleaf (for written notices): 50 Technology Court, Napa, CA 94558, United States (Attn: Compliance Department).
Practical notes about the address
Firstleaf is U.S.-based; written notices and some dispute remedies may reference this address in their terms.
New Zealand consumers retain local statutory rights under the CGA regardless of the company’s U.S. location.
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Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.