cancellation Firstleaf: Easy Method

What is Firstleaf

Service overview

Firstleaf is a personalized wine subscription service that curates six-bottle shipments based on your taste preferences and ratings.

How it works at a glance

You complete a taste profile, receive curated selections periodically, and can rate bottles to refine future picks.

How to cancel Firstleaf

Primary (web) cancellation steps

• Sign in to your account on firstleaf.com.
• Go to "My Account" → select "Cancel Membership".
• Complete the on-screen steps to confirm cancellation at least 48 hours before your next shipment processing time to avoid being charged.

Alternative contact methods

• Phone: call Member Experience at 1‑800‑461‑7203 to request cancellation directly.
• Email: send a cancellation request to [email protected] or [email protected] and keep a copy of the message and any reply.

What happens when you cancel

Account and membership effects

Membership benefits and credits expire immediately when you cancel. You will lose access to member-only pricing and credits on cancellation.

Billing and next shipments

To avoid being charged for the upcoming shipment you must cancel at least 48 hours before that shipment is processed.

Cancellations made within 48 hours of processing may still affect the next billing period and you could be charged for the upcoming shipment.

Will I get a refund?

Disliked bottles / satisfaction guarantee

• If you dislike a bottle, contact Member Experience within 30 days of delivery to request a bottle credit applied to your next club order.
• Credits from the satisfaction guarantee expire upon membership cancellation.

Returns, refusals and restocking fees

• If a shipment is refused or returned to the warehouse, Firstleaf can reship or issue a refund minus a $25 restocking fee.
• There are no full refunds after delivery is confirmed by carrier tracking.

Firstleaf plans and pricing

Available plans (USD)

Below are the published plan prices in USD per 6-bottle shipment. Shipping charges apply separately.

Pricing notes for UAE residents

Exact AED pricing, VAT, duties and shipping to the United Arab Emirates are not published publicly; contact Firstleaf for a precise quote.

As of January 2026, a rough conversion is ~1 USD ≈ 3.67 AED; use a current exchange rate for accurate AED totals.

Your consumer rights in United Arab Emirates

General guidance

There is no indication in Firstleaf's public policies that a 14-day cooling-off period (as used in some jurisdictions) automatically applies to their services in the UAE.

Practical steps and escalation

• Keep all order records, delivery confirmations and communication with Firstleaf.
• If you believe your statutory consumer rights in the UAE were breached, you can contact the UAE government consumer guidance pages for next steps: UAE consumer protection.

Customer experiences

Positive feedback

• Many customers praise wine quality, the personalized selections and helpful Member Experience support.
• Reviewers often cite value and enjoyment of discovering new wines as strengths.

Negative feedback

• Some members report inventory shortages that prevent ordering specific wines.
• There are complaints about being charged restocking fees or unexpected charges after attempted cancellations.

Documentation checklist

Before you cancel

• Account email and password (or sign-in method).
• Order number and delivery/tracking information for the most recent shipment.

When you request cancellation

• Save confirmation screenshots or emails showing cancellation completion.
• Keep copies of any correspondence with Member Experience (phone notes, emails to [email protected] or [email protected]).

Common mistakes

Timing errors

Waiting until within 48 hours of the next shipment's processing is a common mistake; cancellations inside that window can still trigger billing for the upcoming order.

Expecting full refunds

Assuming a full refund after delivery is another frequent error. Firstleaf typically provides bottle credits for disliked bottles and applies restocking fees for returns or refusals.

Comparative recap

Overview table

Quick takeaway

Cancel via the website well before shipment processing, save confirmation, and expect credits rather than full cash refunds in most cases.

After cancelling

Follow-up actions

• Save any cancellation confirmation email or screenshot of the "Cancel Membership" confirmation page.
• Monitor your card or account for any unexpected charges and contact Member Experience if they occur.

Helpful official links

• Firstleaf Terms of Service: firstleaf.com/terms
• Refund & Credit Policy (Satisfaction Guarantee): help.firstleaf.com
• Returns information: firstleaf.com/returns

Address

Corporate address

Firstleaf / Direct Wines USA

50 Technology Ct, Napa, California 94558, United States

Customer contact options

• Phone: 1‑800‑461‑7203 (Member Experience)
• Email: [email protected] or [email protected]