Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Geologie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Geologie: Easy Method
What is Geologie
Overview
Geologie is a US-based personalised men's skincare company that sends trial kits and recurring full-size products as a subscription. The service uses a short questionnaire to recommend a routine and ships products on a regular cadence.
Business model
Geologie operates on a trial-to-subscription model: a low-cost trial kit converts to a recurring full-size supply unless cancelled. Transactions are processed in USD and shipments originate from the US.
How to cancel Geologie
Primary cancellation methods
- Cancel via your Geologie account settings on their website before the next renewal.
- Email Geologie support at help@geologie.com requesting cancellation.
- Reference Geologie’s terms for timing and trial rules: Geologie Terms & Conditions.
Step-by-step cancellation (recommended)
- Log in to your Geologie account and go to Subscriptions or Account Settings.
- Find the active subscription and choose Cancel or Turn Off Auto-Renewal.
- If you cannot cancel online, send an email to help@geologie.com with your order number and request.
- Allow time for a support reply and keep screenshots or confirmation messages for your records.
What happens when you cancel
Access and account changes
Cancellation prevents future automatic renewals but does not remove your account or past order history. You retain account access to view past orders and settings.
Orders already in process
Cancellation does not stop an order once fulfilment has begun. For changes to an upcoming shipment, act at least two days before scheduled shipment.
Geologie states they cannot stop shipment once fulfilment begins: see their FAQ for timing details: Geologie FAQ.
Will I get a refund?
Standard refund policy
Geologie generally does not accept returns or offer refunds after an order is processed. This applies to routine cancellations once fulfilment has started.
Exceptions and requirements
- Refunds or replacements may be considered for defective, damaged, incorrect items, or non-delivery.
- Such issues must be reported within 7 - 10 days and include photographic proof to support a claim.
- Cancelling during the 14-day trial may lead Geologie to retroactively charge full price for the trial set per their terms.
Geologie plans and pricing
Pricing overview
Geologie lists prices in USD; NZD pricing is not shown on the site and payments are processed in USD. Promotional trial prices are USD-based and will convert to NZD at your card’s exchange rate.
Plans summary
| Plan | USD Price (approx NZD) | Period | Features |
|---|---|---|---|
| 30-Day Trial Kit (subscription) | US$50 (approx NZ$80) | One-time trial → auto-refill | Trial set; converts to full-size 90-day subscription unless cancelled within trial |
| Full-size 90-Day Supply (auto-refill) | US$105 - 144 (approx NZ$170 - 235) | Every 90 days | Full-size personalised regimen shipped quarterly |
Your consumer rights in New Zealand
Relevant NZ protections
New Zealand’s Consumer Guarantees Act and other consumer laws require goods to be of acceptable quality and match their description.
These rights apply to goods purchased from overseas sellers if the purchase is made by a New Zealand consumer.
How this affects Geologie purchases
- If products are defective or not as described, you may be entitled to a remedy under NZ law despite Geologie’s stated policies.
- Terms that allow retroactive trial charges or deny refunds may be at odds with NZ consumer expectations; seek local advice if you believe your rights are affected.
- Consider contacting Consumer Protection NZ for guidance: Consumer Protection NZ.
Customer experiences
Positive feedback
- Many customers report improved acne, texture, and overall skin health after using Geologie products.
- Customer service is often described as quick, helpful and personalised, with named representatives receiving praise.
Negative feedback
- Common complaints include unexpected auto-refills, difficulty cancelling, and surprise charges after trials.
- Some customers report adverse skin reactions and dissatisfaction with refunds or resolution from support.
Documentation checklist
Before you cancel
- Account login email and password or screenshots of your subscription page.
- Order number(s) and dates for the most recent shipments.
- Proof of trial start date if cancelling during the 14-day trial.
If you need a refund or dispute
- Photographic evidence of damaged, incorrect, or defective items (taken within 7 - 10 days of delivery).
- Delivery tracking details and any communication with support.
- Copies of email exchanges, cancellation confirmations, and payment records.
Common mistakes
Waiting too long to cancel
Customers often wait until the renewal date or until fulfilment has started. Once fulfilment begins, Geologie may be unable to stop shipment and you may be charged for that cycle.
Assuming NZ pricing or refunds apply
Geologie charges in USD and applies US-based terms. Some buyers assume NZ return or pricing practices apply directly and are surprised by currency conversion or refund limitations.
Comparative recap
Quick comparison
| Topic | What to expect | Best action |
|---|---|---|
| Cancellation | Stops future renewals but not orders already in fulfilment | Cancel via account or email at least 2 days before shipment |
| Trial period | 14-day trial; cancelling during trial may trigger retroactive full-price charge | Confirm trial start date and cancel before trial end to avoid conversion |
| Refunds | No routine refunds after processing; exceptions for damaged/incorrect items | Report issues within 7 - 10 days with photos and order info |
| Pricing | Listed in USD; NZD charged via card conversion | Check your card’s FX rates and bank fees; keep receipts |
After cancelling
What to monitor
After you cancel, watch your email for confirmation and check upcoming card statements for any unexpected charges.
Where to get help
- Geologie support: help@geologie.com
- Geologie terms and trial rules: Terms & Conditions
- Geologie FAQ on returns and timing: Return Policy (FAQ)
- Guidance for NZ consumers: Consumer Protection NZ
Address
Geologie mailing address (US)
450 Lexington Ave Unit 4539, New York, NY, 10163-9523, US
Notes on postal complaints
Geologie appears to be US-based and does not publish a New Zealand postal cancellation address. For formal complaints, use the US address above or contact support by email first.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.