Cancel Wine52: Simple Process

What is Wine52

Overview

Wine52 is a subscription box service offering curated bottles of wine, a Glug magazine and snacks delivered on a recurring basis.

The service is run by Beer52 Limited in Scotland and operates on a recurring billing model with regular deliveries.

Operator and scope

Wine52 is operated by Beer52 Limited (Scotland). There is no separate New Zealand office or NZ-specific pricing published.

Terms and customer service are UK-based, so UK policies and contact routes apply for cancellations and complaints.

How to cancel Wine52

Primary cancellation methods

• Phone: Call the UK cancellation line +44 131 563 8739 (Mon - Fri 9am - 5pm UK time) to complete final cancellation.
• Help Centre: Use Wine52/Beer52 Help Centre channels to request cancellation (final cancellation must be completed via the Help Centre process).
• Registered post: You can send a signed, dated cancellation request by registered post to the company address (see Address section).

Important timing and limits

• Subscriptions are billed every 28 days (13 boxes per year). Cancel before 11:59 pm on the day before your next payment date to avoid the next charge.
• First orders require 24 hours’ processing before cancellation is possible, so allow time after sign-up before attempting to cancel.
• Pausing online is not the same as cancelling; pausing preserves the subscription and will not stop billing.
• Cancellation cannot be completed via the App Store or Google Play - those platforms do not support final cancellation for Wine52.

What happens when you cancel

Deliveries and access

After a successful cancellation, future boxes should stop and you will not receive further deliveries after the current paid period ends.

If a box is already dispatched or paid for, it will usually be delivered and not refunded for change of mind.

Billing and renewals

To avoid the next automatic charge you must cancel before 11:59 pm on the day before your next payment date.

Because billing is every 28 days, check your next payment date closely and cancel in advance during UK office hours if you need phone confirmation.

Account data and confirmation

Always request and keep written confirmation of cancellation (email screenshot or Help Centre message) to prove the cancellation date.

Check your account email and bank/credit card statements after cancellation to ensure no further charges occur; contact support if unexpected charges appear.

Will I get a refund?

Change of mind policy

Wine52’s terms reflect UK rules for perishable and periodical goods: no refunds for change of mind are given for subscription boxes.

This means refunds simply because you changed your mind or no longer want future boxes are generally not available.

Faulty, damaged or misdescribed goods

If a product is defective, damaged in transit, or not as described you are entitled to a remedy under UK law (refund, repair or replacement).

Document defects with photographs and contact Wine52 promptly to arrange a remedy under the applicable consumer protections.

Refund mechanics and timing

Refunds issued for faulty goods cover the goods themselves and typically do not include postage and packaging costs unless specified.

Refunds are processed within 30 days and may be issued by bank transfer, cheque, or card credit depending on the merchant’s process.

Wine52 plans and pricing

Available UK plans

Below are the UK plans and pricing as published for Wine52. Prices are in GBP and include VAT where indicated.

Pricing table

Notes on New Zealand pricing

No New Zealand - specific pricing or NZD offers were found. The published plans appear to be UK-based and priced in GBP.

If ordering to NZ, expect UK terms and shipping/cost differences; contact support for any country-specific questions.

Your consumer rights in New Zealand

General NZ consumer protections

New Zealand consumer protections (for example the Consumer Guarantees Act) provide remedies for faulty goods and services.

These laws generally require goods to be of acceptable quality and as described; remedies can include repair, replacement or refund for faults.

How this applies to Wine52

Wine52’s model is UK-based and their terms reference UK law for perishable and periodical goods, which typically removes a change-of-mind cooling-off right.

If you are in NZ and receive faulty or damaged goods you should document the issue and seek a remedy; change-of-mind cancellations are unlikely to be supported by Wine52’s stated terms.

Customer experiences

Positive feedback

• Many customers praise the quality of the wines and the friendliness and knowledge of customer service agents.
• Pausing a subscription is often reported as easy, and some users report smooth phone cancellations when they do call.

Common complaints

• Frequent complaints about the inability to cancel entirely online and the need to call during limited UK hours.
• Reports include unexpected charges after trial boxes, limited advance renewal notices, and occasional difficulty obtaining refunds when citing terms.

Documentation checklist

Essential items to have ready

• Account email address and username used to order.
• Order number(s) and dates of first and most recent payments.
• Next payment date (to ensure cancellation before 11:59 pm the day before).

Evidence for faults or disputes

• Photographs of damaged or defective items and packaging.
• Screenshots or copies of order confirmations, billing statements and any correspondence with support.
• Proof of postage and delivery if returning goods or sending registered post.

Common mistakes

Trying to cancel through App Store or Google Play

Many customers mistakenly try to cancel via the App Store or Google Play. These platforms do not support final cancellation for Wine52.

Use the phone or Help Centre method instead to ensure the subscription is actually cancelled.

Waiting until after billing or pausing instead of cancelling

Waiting until after your billing date or only pausing the subscription often results in another charge.

Always cancel before 11:59 pm on the day before the next payment date and get confirmation of cancellation.

Comparative recap

Key features at a glance

The table below summarises the main points you should expect when cancelling or seeking refunds with Wine52.

Recap table

After cancelling

What to check

After you cancel, keep the cancellation confirmation email or Help Centre reference and monitor your bank or card statement for any further charges.

If you see an unexpected charge, contact Wine52 support immediately and provide your cancellation confirmation and transaction details.

Useful links and contacts

• Wine52 / Beer52 terms and conditions
• Wine52 (Beer52) home / Help Centre
• Customer reviews (Trustpilot)

For final cancellation or follow-up call +44 131 563 8739 during UK business hours (Mon - Fri 9am - 5pm).

Address

Company address

Beer52 (Wine52)

8 Melville Crescent, Edinburgh, EH3 7JA, Scotland

Contact details

Phone: +44 131 563 8739 (Mon - Fri 9am - 5pm UK time) for final cancellations and account queries.

If sending registered post for cancellation, use the company address above and include your account details and signature.