Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Graze service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Graze: Easy Method
What is Graze
Overview
Graze is a subscription snack service that delivers portions of nuts, dried fruit and mixed snacks to customers.
The service operates a subscription model where customers receive regular orders unless they cancel or pause their subscription.
Service in New Zealand
Graze provides service to New Zealand customers and publishes terms of service and refund/consumer information on its website.
Contact options for general correspondence include a PO Box in Auckland rather than a street address.
How to cancel Graze
Cancel via the website (recommended)
- Sign in to your account on the Graze website at graze.co.nz.
- Go to your account details or subscription page.
- Follow the on-screen option to cancel the subscription.
Important timing and other channels
- Notify at least 24 hours before your next order date to avoid being charged for that upcoming order.
- Graze does not offer cancellation via the App Store or Google Play - manage subscriptions directly on the Graze website.
What happens when you cancel
Access and future orders
After cancelling, your subscription will not renew for future orders once the cancellation takes effect.
If you cancel less than 24 hours before the next order date, you may still be charged for that upcoming order.
Account data and communication
Your account details and order history will typically remain accessible via your Graze account unless Graze states otherwise in their policies.
Graze may retain records for billing, customer service and legal purposes as described in their terms of service.
Will I get a refund?
Change of mind and standard returns
Graze does not accept returns for change of mind because products are perishable.
Standard returns for perishable items are not available under normal circumstances.
Damaged, faulty or non-compliant products
- If a product is damaged or fails to meet the guarantees under the Consumer Guarantees Act (CGA), Graze will replace the product or refund you for that item.
- Contact Graze customer service and provide evidence (photos, order details) when reporting a damaged or non-compliant product.
Graze plans and pricing
Pricing summary
No official NZD pricing was found for Graze in New Zealand in 2024/2025 in publicly available sources.
Where official pricing is not available, entries below use a placeholder to reflect unavailable data.
Plans table
| Plan | Price (NZD) |
|---|---|
| Subscription | Varies |
| One-off / Single order | Varies |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Graze products sold in New Zealand are covered by the Consumer Guarantees Act 1993.
Under the CGA, if a product is faulty or not of acceptable quality you are entitled to remedy such as a replacement or refund.
Graze's stated compliance
- Graze's terms confirm they will replace or refund products that fail to meet the CGA guarantees.
- For damaged or non-compliant items, report the issue promptly and provide supporting details to request a remedy.
Customer experiences
Reported negative experiences
Some New Zealand customers reported quality issues including stale, old-smelling or shrivelled items and occasional rotten nuts.
There are also reports of dissatisfaction with customer service handling of quality complaints.
Context and company response
Graze's official policy is to comply with the CGA and to replace or refund non-compliant items.
If you experience a problem, document the issue and contact Graze so they can assess and provide the appropriate remedy.
Documentation checklist
What to gather before contacting Graze
- Order number and account email used to place the order.
- Photos of the product condition (damage, spoilage, foreign matter).
- Date and time you received the order and any relevant packaging information.
Additional helpful items
- Notes of any previous communications with Graze customer service.
- Bank statement or payment confirmation if you are seeking a refund for a charged order.
Common mistakes
Timing-related errors
A common mistake is cancelling less than 24 hours before the next order date and then being surprised by a further charge.
Always check your upcoming order date in your account and allow at least a 24-hour buffer before that time to cancel.
Assuming app-store cancellation and returns
Trying to cancel via the App Store or Google Play will not cancel a Graze subscription - cancellations must be done on the Graze website.
Expecting a regular returns policy for perishable items is another frequent mistake; Graze does not accept change-of-mind returns for food.
Comparative recap
Quick comparison table
| Feature | Graze (New Zealand) | Notes |
|---|---|---|
| Cancellation method | Website account page | Must cancel via graze.co.nz; not via App Store/Google Play |
| Notice required | At least 24 hours before next order | Short notice window - plan ahead |
| Returns for change of mind | Not accepted | Products are perishable |
| Faulty/damaged items | Replacement or refund per CGA | Report with evidence for remedy |
After cancelling
Follow-up actions
Confirm the cancellation by checking your Graze account and any confirmation emails you receive.
If you were charged for an order placed before the cancellation took effect, check whether you can pause or manage that specific shipment instead.
Helpful links and contacts
Graze Terms of Service and refunds information: Graze Terms of Service.
Reviews and customer experiences (example): Graze on Trustpilot NZ.
Address
Mailing address
For postal correspondence use Graze's PO Box:
PO Box 1204, Shortland Street, Auckland 1052, New Zealand
Notes on postal contact
Graze provides a PO Box for general contact; there is no listed street address for cancellations.
Cancellation is processed via the website - postal mail may be used for formal correspondence if needed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.