Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hemper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Hemper: Easy Method
What is Hemper
Overview
Hemper is a subscription box service that sends themed smoking accessories and glassware on a recurring monthly basis. Boxes typically include multiple items such as glass bongs, tools, and accessories.
Product focus
Hemper markets curated collections (standard and XL boxes) with different item counts and price points. Shipping and subscription management are handled from their website and, for some customers, via in-app billing.
How to cancel Hemper
Web cancellation (portal or email)
- Log into your customer portal at hemper.co and follow subscription settings to cancel, or email support@hemper.co.
- Submit cancellation at least 48 hours before your next renewal date to prevent the next charge.
- If you cancel after the order is confirmed for the current month, you will still receive that month’s box; the cancellation applies to the next billing cycle.
- Web cancellations do not allow proration or partial refunds; Hemper may offer store credit instead if the shipping label has not been created.
In-app subscriptions (Apple App Store / Google Play)
- Subscriptions billed through Apple or Google must be cancelled via the App Store or Google Play billing settings.
- App Store: open App Store app → tap your profile → Subscriptions → select Hemper subscription → tap "Cancel Subscription".
- Google Play: open Play Store app → Profile → Payments & subscriptions → Subscriptions → select Hemper subscription → cancel.
- Refunds for in-app subscriptions must be requested from Apple or Google; Hemper cannot process those refunds.
What happens when you cancel
Timing and delivery
Cancellation submitted after a billing/confirmation point still results in receiving that month's box; the subscription stops at the next renewal.
There is no proration or partial refund for the current billing period when cancelling via the web portal.
Account and access
Your account and order history remain accessible in the customer portal even after cancellation until any account deletion process (if available) is completed.
For in-app subscriptions, Apple or Google controls billing status; Hemper may not be able to stop an already-processed charge handled by the platform.
Will I get a refund?
Subscription refund policy
Hemper states it does not offer refunds for subscription charges; cancelling after billing does not generate a refund for that period.
If you do not want the current month’s box, Hemper may offer store credit or an alternative past box in some cases, but this is at their discretion.
Returns, damaged or incorrect items
- Returns for damaged or incorrect items must be made within 7 days of delivery; items should be unused/unworn.
- Certain items are non-returnable (for example: cleaning supplies, rolling papers & wraps).
- Hemper may apply a 50% restocking fee in some cases; refunds for returns are provided as online store credit (non‑expiring e‑gift card).
- Customers generally pay return shipping unless Hemper made an error; keep photos and delivery proof to support a claim.
Hemper plans and pricing
Plans
The main publicly listed plans are the Hemper Box (standard) and Hemper XL Box, billed monthly in USD.
New Zealand customers are likely charged in US dollars; final NZD cost depends on exchange rates and bank fees.
Pricing table
| Plan | Price | Period | Typical features |
|---|---|---|---|
| Hemper Box (standard) | US$39.99 | Monthly | 8+ items including themed glass bong and smoking accessories |
| Hemper XL Box | US$99.99 | Monthly | 14 items including XL glass bong and enhanced accessories |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, goods must be of acceptable quality, fit for purpose, and match their description.
A seller cannot rely on a "no refunds" clause to override your statutory rights; if goods are faulty or substantially different you may seek repair, replacement or refund.
Change-of-mind and distance selling
There is no automatic right to cancel for change of mind on online purchases in New Zealand; returns for change of mind depend on the seller’s policy.
New Zealand generally does not grant a standard 14‑day cooling‑off period for distance purchases unless specific rules (e.g., door‑to‑door or credit contracts) apply.
Customer experiences
Positive reports
- Many reviewers praise helpful, prompt customer service and named agents who resolved issues quickly.
- Some customers report free replacements for broken items arriving within 3 - 5 days and courteous communication.
Negative reports
- Reports cite damaged glassware, missing items, delayed shipments, and inconsistent service outcomes.
- Some customers describe difficulty cancelling or unexpected continued charges; experiences with communication and resolution vary.
Documentation checklist
What to collect
- Order number and account email used for the subscription.
- Proof of delivery date and courier tracking number (if available).
- Photos of damaged or incorrect items and any packaging.
How to present it
- Keep clear timestamps for emails or chat with customer service.
- Attach photos/screenshots to your initial support request and keep copies of confirmation replies.
Common mistakes
Timing errors
Waiting until less than 48 hours before renewal may mean the next charge cannot be stopped; submit cancellations early to avoid accidental billing.
Remember that cancelling after billing still results in receiving that month’s box and no refund for that period.
Expectations about refunds and platforms
Expecting Hemper to refund an in-app charge can lead to frustration; Apple and Google control in-app refunds and must be contacted directly.
Assuming all returns are refunded to the original payment method is incorrect - Hemper commonly issues store credit for returns unless otherwise agreed.
Comparative recap
At-a-glance comparison
| Aspect | Web subscription (hemper.co) | In-app subscription (App Store / Google Play) |
|---|---|---|
| How to cancel | Customer portal or email support@hemper.co | Cancel via App Store or Google Play account settings |
| Refund for billed period | No refunds or proration; may offer store credit in some cases | Refunds must be requested from Apple/Google (Hemper cannot process) |
| Timing to avoid next charge | At least 48 hours before renewal | Follow platform cancellation timing; cancel before next billing date |
| Consumer rights (NZ) | Statutory rights under CGA still apply for faulty items | Statutory rights apply; billing/platform rules may affect refunds |
Notes
Keep records of cancellations and confirmations regardless of method. If a platform billed you, contact that platform for refunds while documenting the issue to Hemper as needed.
After cancelling
Follow-up actions
- Save cancellation confirmations and any related emails or screenshots.
- Monitor your bank or card statement to ensure no unexpected renewals occur for the next cycle.
- If you have an in-app subscription, request refunds from Apple or Google where applicable.
Useful links
- Hemper Terms and Conditions
- Subscription Plan Cancellation Policy
- In-app subscription guidance (HerHelp reference)
- Consumer Guarantees Act (Consumer NZ)
Address
Company address
Hemper Co LLC, 5530 Arville St., Suite B, Las Vegas, NV 89118, United States.
Contact email
Primary support email: support@hemper.co. Use this address for cancellation requests if you cannot access the customer portal.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.