Cancel Loot Crate: Simple Process

What is Loot Crate

Service overview

Loot Crate is a US-based subscription service that delivers monthly themed boxes of pop-culture collectibles and merchandise. Boxes are sold and billed in US dollars and shipped internationally, including to New Zealand.

How subscriptions work

You subscribe to a recurring plan (monthly or multi-month) and Loot Crate ships a crate each billing period. Some plans are managed directly on LootCrate.com; others are purchased as in-app subscriptions via the App Store or Google Play.

How to cancel Loot Crate

Cancel direct (web) subscriptions

• Log in to your account at lootcrate.com.
• Go to Account > Subscriptions or Billing, locate the active crate subscription, and choose Cancel.
• Cancel at least 48 hours before your next renewal to avoid being charged for the next period.
• If you cannot cancel in your account, contact Loot Crate customer support via the website support/contact form or email support as shown in your account.

Cancel in-app (App Store / Google Play) subscriptions

• If you subscribed through the Apple App Store or Google Play, cancel via your Apple or Google subscription settings - not via Loot Crate’s website.
• Open your device’s subscriptions settings, find the Loot Crate subscription, and select Cancel Subscription. Platform rules and timing apply.
• In-app subscriptions cannot be cancelled from Loot Crate’s website; use the platform used to purchase the subscription.

What happens when you cancel

Access after cancellation

If you cancel a web (direct) subscription in time, you retain access to that subscription until the end of the current paid term. You will continue to receive that period’s crate if already billed.

Billing and data

Cancellation prevents future renewals but does not automatically prorate or refund the current term. Loot Crate retains billing and account records per its Terms of Service.

Will I get a refund?

Standard refund policy

• Loot Crate generally does not offer refunds for canceled subscriptions mid-term; refunds are discretionary and exclude shipping costs.
• Cancellation does not prorate the current period - you can use the subscription until the period ends but will not receive a partial refund.

Exceptions and fees

• Multi-month subscriptions have early-termination fees: US$30 for 6-month plans and US$60 for annual plans.
• Missing or damaged items reported within 30 days of shipping are prioritised for replacement; if replacement is unavailable, a refund (excluding shipping) may be issued.
• All refunds and exceptions are handled at customer support’s discretion and subject to the Terms of Service.

Loot Crate plans and pricing

Standard plan summary

Pricing notes

Loot Crate charges in US dollars and ships to New Zealand. Final NZD cost depends on your payment provider’s exchange rate and any card fees.

Your consumer rights in New Zealand

Key legal protections

Under the Fair Trading Act 1986 and the Consumer Guarantees Act, New Zealand consumers are protected against misleading or deceptive conduct and entitled to remedies for goods or services not of acceptable quality.

How this affects Loot Crate claims

• Claims such as “no refunds” may be unenforceable where goods or services fail to meet statutory guarantees.
• If Loot Crate refuses a legitimate remedy for faulty, missing or undelivered goods, NZ law may provide alternative avenues for complaint or enforcement.

For general context on the law see Fair Trading Act 1986.

Customer experiences

Positive feedback

Some New Zealand reviewers report fondness for past Loot Crate offerings and nostalgia from the contents, but genuinely positive NZ reviews are relatively rare.

Negative feedback

Numerous NZ Trustpilot reviews report problems such as non-delivery, poor customer service, refusal of refunds, and damaged or used items on arrival.

Examples of complaints include claims of never receiving crates and being unable to secure refunds or satisfactory responses. See NZ Trustpilot for specifics: nz.trustpilot.com.

Documentation checklist

What to gather before contacting support

• Order number(s) and subscription ID shown in your Loot Crate account.
• Account email used to subscribe and payment method details (last 4 digits).
• Dates: order date, shipment date, and attempted delivery dates.

Evidence for missing/damaged items

• Tracking number and courier messages or screenshots.
• Photographs of damaged or incorrect items and packaging.
• Copies of any correspondence with Loot Crate support and timestamps.

Common mistakes

Missing the 48-hour cancellation window

A common error is cancelling too close to renewal. Direct cancellations must be completed at least 48 hours before the next charge to avoid being billed for the next period.

Trying to cancel the wrong way

Another frequent mistake is attempting to cancel an App Store or Google Play subscription from Loot Crate’s website. In-app subscriptions must be cancelled via Apple or Google subscription settings.

Comparative recap

Quick comparison

After cancelling

Monitor charges and records

After cancellation, watch your bank or card statements for any unexpected charges and retain screenshots of your cancellation confirmation.

Helpful links and next steps

• Loot Crate Terms of Service: lootcrate.com - Terms of Service
• NZ Trustpilot reports: nz.trustpilot.com
• Apple subscription management: Apple - manage subscriptions
• Google Play subscriptions help: Google Play - manage subscriptions

Address

Mailing address (US)

Loot Crate, Attn: Customer Service, 3401 Pasadena Ave, Los Angeles, CA 90031‑1929, United States.

Notes about New Zealand customers

There is no specific New Zealand postal address publicly listed for cancellations or returns. Cancellation is typically completed via your Loot Crate account or by contacting support through the website.