Cancel Hemper: Easy Method

What is Hemper

Overview

Hemper is a subscription box service that sends themed smoking accessories and glassware on a recurring monthly basis. Boxes typically include multiple items such as glass bongs, tools, and accessories.

Product focus

Hemper markets curated collections (standard and XL boxes) with different item counts and price points. Shipping and subscription management are handled from their website and, for some customers, via in-app billing.

How to cancel Hemper

Web cancellation (portal or email)

• Log into your customer portal at hemper.co and follow subscription settings to cancel, or email [email protected].
• Submit cancellation at least 48 hours before your next renewal date to prevent the next charge.
• If you cancel after the order is confirmed for the current month, you will still receive that month’s box; the cancellation applies to the next billing cycle.
• Web cancellations do not allow proration or partial refunds; Hemper may offer store credit instead if the shipping label has not been created.

In-app subscriptions (Apple App Store / Google Play)

• Subscriptions billed through Apple or Google must be cancelled via the App Store or Google Play billing settings.
• App Store: open App Store app → tap your profile → Subscriptions → select Hemper subscription → tap "Cancel Subscription".
• Google Play: open Play Store app → Profile → Payments & subscriptions → Subscriptions → select Hemper subscription → cancel.
• Refunds for in-app subscriptions must be requested from Apple or Google; Hemper cannot process those refunds.

What happens when you cancel

Timing and delivery

Cancellation submitted after a billing/confirmation point still results in receiving that month's box; the subscription stops at the next renewal.

There is no proration or partial refund for the current billing period when cancelling via the web portal.

Account and access

Your account and order history remain accessible in the customer portal even after cancellation until any account deletion process (if available) is completed.

For in-app subscriptions, Apple or Google controls billing status; Hemper may not be able to stop an already-processed charge handled by the platform.

Will I get a refund?

Subscription refund policy

Hemper states it does not offer refunds for subscription charges; cancelling after billing does not generate a refund for that period.

If you do not want the current month’s box, Hemper may offer store credit or an alternative past box in some cases, but this is at their discretion.

Returns, damaged or incorrect items

• Returns for damaged or incorrect items must be made within 7 days of delivery; items should be unused/unworn.
• Certain items are non-returnable (for example: cleaning supplies, rolling papers & wraps).
• Hemper may apply a 50% restocking fee in some cases; refunds for returns are provided as online store credit (non‑expiring e‑gift card).
• Customers generally pay return shipping unless Hemper made an error; keep photos and delivery proof to support a claim.

Hemper plans and pricing

Plans

The main publicly listed plans are the Hemper Box (standard) and Hemper XL Box, billed monthly in USD.

New Zealand customers are likely charged in US dollars; final NZD cost depends on exchange rates and bank fees.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, goods must be of acceptable quality, fit for purpose, and match their description.

A seller cannot rely on a "no refunds" clause to override your statutory rights; if goods are faulty or substantially different you may seek repair, replacement or refund.

Change-of-mind and distance selling

There is no automatic right to cancel for change of mind on online purchases in New Zealand; returns for change of mind depend on the seller’s policy.

New Zealand generally does not grant a standard 14‑day cooling‑off period for distance purchases unless specific rules (e.g., door‑to‑door or credit contracts) apply.

Customer experiences

Positive reports

• Many reviewers praise helpful, prompt customer service and named agents who resolved issues quickly.
• Some customers report free replacements for broken items arriving within 3 - 5 days and courteous communication.

Negative reports

• Reports cite damaged glassware, missing items, delayed shipments, and inconsistent service outcomes.
• Some customers describe difficulty cancelling or unexpected continued charges; experiences with communication and resolution vary.

Documentation checklist

What to collect

• Order number and account email used for the subscription.
• Proof of delivery date and courier tracking number (if available).
• Photos of damaged or incorrect items and any packaging.

How to present it

• Keep clear timestamps for emails or chat with customer service.
• Attach photos/screenshots to your initial support request and keep copies of confirmation replies.

Common mistakes

Timing errors

Waiting until less than 48 hours before renewal may mean the next charge cannot be stopped; submit cancellations early to avoid accidental billing.

Remember that cancelling after billing still results in receiving that month’s box and no refund for that period.

Expectations about refunds and platforms

Expecting Hemper to refund an in-app charge can lead to frustration; Apple and Google control in-app refunds and must be contacted directly.

Assuming all returns are refunded to the original payment method is incorrect - Hemper commonly issues store credit for returns unless otherwise agreed.

Comparative recap

At-a-glance comparison

Notes

Keep records of cancellations and confirmations regardless of method. If a platform billed you, contact that platform for refunds while documenting the issue to Hemper as needed.

After cancelling

Follow-up actions

• Save cancellation confirmations and any related emails or screenshots.
• Monitor your bank or card statement to ensure no unexpected renewals occur for the next cycle.
• If you have an in-app subscription, request refunds from Apple or Google where applicable.

Useful links

• Hemper Terms and Conditions
• Subscription Plan Cancellation Policy
• In-app subscription guidance (HerHelp reference)
• Consumer Guarantees Act (Consumer NZ)

Address

Company address

Hemper Co LLC, 5530 Arville St., Suite B, Las Vegas, NV 89118, United States.

Contact email

Primary support email: [email protected]. Use this address for cancellation requests if you cannot access the customer portal.