Cancellation Hemper: Easy Method

What is Hemper

Hemper is a U.S.-based retailer and subscription service best known for its monthly "Hemper Box" of smoking accessories and related products. The company sells one-time products and runs recurring subscription plans governed by its Terms & Conditions and a separate Subscription Contract.

How to cancel Hemper

• Via website / customer portal: Log in to your Hemper account and cancel your subscription at least 48 hours before the next scheduled renewal to avoid the next charge. If you cannot access the portal, email support at [email protected] or [email protected] requesting cancellation and include your order/subscription details.
• If a shipping label and tracking email have already been generated, the order cannot be stopped; you may refuse delivery so the package returns to Hemper and is processed as store credit.
• App store cancellations (Apple/Google): Hemper does not document cancellation via the App Store or Google Play - use the Hemper website or email support instead.
• Postal mail (written cancellation): You may send a written cancellation letter to the corporate office (recommended as recorded delivery). Address: 5530 Arville St., Suite B, Las Vegas, Nevada 89118, United States.

What happens when you cancel

If your cancellation is processed before the 48‑hour cut‑off prior to the next renewal, future billing will stop and no new subscription box will be charged. If you cancel after the order confirmation has already been sent, you will still receive the current month’s box and the cancellation will take effect for the next billing cycle. Hemper does not provide prorated refunds for a partially used subscription period; future charges are prevented but current-period access/shipments remain as stated in their Subscription Contract. Your Hemper account and order history typically remain accessible unless you request account deletion through support.

Will I get a refund?

Refunds are limited under Hemper's policies. If you request cancellation within 24 hours of the order date and support approves, a refund to the original payment method may be issued. If items are out of stock and cannot be supplied in a timely way, Hemper may refund the original payment method. For returns and exchanges (accepted within 7 days of delivery for unused, original-condition items), Hemper issues non‑expiring store credit (E‑Gift Card) rather than a cash refund; certain items such as cleaning supplies, rolling papers, and wraps are non‑returnable. Hemper may apply a restocking fee (up to 50%) and generally requires the customer to pay return shipping unless the error was Hemper’s. Subscription cancellations ordinarily do not receive prorated monetary refunds for the current billing period; store credit may be offered in some cases.

Hemper plans and pricing

Your consumer rights in Canada

Hemper's public policies follow short U.S.-style timeframes (24‑hour order cancellation window; 7‑day returns) and do not reference a 14‑day cooling‑off period commonly associated with distance selling in some jurisdictions. Canadian consumers retain statutory protections - such as the right to remedies for defective goods under provincial consumer protection laws - but Hemper’s stated policies often limit refunds and favour store credit. If you believe your statutory rights under Canadian law apply (for example, for defective or misrepresented goods), you may pursue those remedies through your payment provider, provincial consumer protection office, or seek independent legal advice; this guide does not constitute legal advice.

Customer experiences

Public reviews are mixed. Many customers report positive, helpful and responsive support - several reviews call out a representative named Sandi for timely resolutions and friendly service. Conversely, there are recurring complaints about broken or missing items on arrival, shipment delays, difficulty getting refunds or obtaining accurate store credit, and reports of subscriptions reactivating after cancellation. Experiences vary, so keep documentation and confirm cancellations in writing.

Documentation checklist

• Order confirmation email and subscription ID
• Cancellation confirmation (portal screenshot or support email)
• Shipping/tracking emails and delivery proof
• Photos of damaged or missing items, and any return labels
• Copies of all correspondence with Hemper (emails, chat transcripts)
• If mailed, a copy and proof of delivery of your written cancellation (registered mail receipt)

Common mistakes

Common errors include attempting to cancel within the 48‑hour window after the renewal cut‑off (leading to the next box still shipping), assuming App Store or Google Play cancellation will stop Hemper’s billing when their policies require cancellation via the Hemper website or support, and opening or otherwise using items before documenting defects (which can jeopardize return eligibility). Another frequent issue is expecting prorated refunds after cancelling mid‑cycle; Hemper’s policy generally does not provide them. Always retain written confirmation of cancellation and transaction records.

Comparative recap

After cancelling

After cancellation, save all confirmation messages and monitor your payment method for any unexpected charges. If you believe Hemper has charged you incorrectly, first contact Hemper support by email and include your documentation. You may also contact your card issuer to dispute charges or seek a chargeback if appropriate. For general information on Canadian consumer protection, see the Government of Canada consumer pages: Canada.ca - Consumer protection. For Hemper's website and support, visit hemper.co or email [email protected] / [email protected]. Keep copies of everything to support any disputes.

Address

Hemper corporate office (for written cancellations): 5530 Arville St., Suite B, Las Vegas, Nevada 89118, United States.