Cancel Laithwaites: Easy Method

What is Laithwaites

Overview

Laithwaites is an online wine retailer operating in New Zealand that sells single bottles and promotional cases, with delivery and customer service for wine purchases.

The company also offers guarantees on quality and a change‑of‑mind returns process described in its customer terms and policies.

Services covered

Services include one‑off case offers, individual bottle sales and promotional GrabOne cases shown on the NZ site.

Subscription‑style app store memberships may exist elsewhere; the NZ website focuses on one‑off sales and case offers.

How to cancel Laithwaites

Cancel a Wine Plan or skip a case (website)

• Go to the Laithwaites NZ website and sign in to your account.
• Locate your Wine Plan or upcoming case and choose the option to skip or cancel the case.
• Follow on‑screen prompts to confirm the cancellation; keep the confirmation or screenshot for your records.

Change your mind after delivery (returns)

• You can cancel part or all of an order within 14 calendar days after receipt.
• Contact Laithwaites customer service to arrange collection of unwanted goods - collection is free and Laithwaites will refund the paid sum including delivery costs.
• If a bottle is opened or its seal removed, mention this when contacting support as this may affect the refund amount.

What happens when you cancel

Access and deliveries

When you cancel a future case or Wine Plan, scheduled shipments should stop and no further periodic charges should occur for that plan.

If deliveries continue after cancellation, contact customer service immediately and keep order confirmations as evidence.

Account and data

Cancellation does not automatically delete your account or stored payment details; you may need to remove card details separately in account settings.

For privacy or postal correspondence you can use Laithwaites' Freepost address (see Address section below).

Will I get a refund?

Change‑of‑mind refunds (14 days)

Laithwaites offers a 14‑calendar‑day change‑your‑mind period after receipt. Unwanted goods will be collected free of charge.

Laithwaites refunds the paid sum including delivery costs for returned unopened goods collected within this period.

Quality guarantee and exceptions

• Faulty bottles (e.g. corked or oxidised) will be replaced or refunded under the quality guarantee.
• Handling the goods beyond what is permitted in a shop - for example opening a bottle or removing seals - may reduce the refund.
• App Store or Google Play subscription cancellations may follow platform rules; the NZ site’s policy applies to website orders.

Laithwaites plans and pricing

Pricing summary

The NZ site shows promotional one‑off GrabOne cases and individual bottle pricing with mix‑of‑12 discounts.

There is no standard subscription plan pricing listed for NZ on the public site; promotions vary by date.

Current sample offers (NZ)

Your consumer rights in New Zealand

Legal context

Under New Zealand consumer law (including the Fair Trading Act and consumer guarantees), goods must be of acceptable quality and match their description.

Laithwaites' 14‑day change‑of‑mind process and quality guarantee are consistent with NZ expectations for returns and faulty goods resolution.

How Laithwaites aligns with NZ rights

• Free returns and refunds for faulty or unsatisfactory wines support statutory consumer guarantees.
• Customers retain the right to remedies for goods that are not of acceptable quality, even beyond promotional policies.

Customer experiences

Positive feedback

Many reviews praise personalised service from wine advisors, quick delivery, good selection and high wine quality.

Users report helpful recommendations and satisfaction with promotional case value on Trustpilot and site reviews.

Negative feedback

Complaints include unexpected recurring charges after a cancellation and difficulty removing stored payment details.

Some customers report poor customer service experiences such as shipments continuing after cancellation and slow resolution.

Documentation checklist

What to have ready

• Order number(s) and delivery date(s).
• Account email and the last 4 digits of the payment card used (if needed).
• Photos or descriptions of any faulty wine (corked, oxidised, damaged packaging).

Proof for change‑of‑mind returns

• Keep the delivery note or receipt showing date of receipt to verify the 14‑day window.
• Save any cancellation confirmations or screenshots of your account settings showing cancelled orders.

Common mistakes

Assuming app cancellations follow the same process

Customers often assume cancelling via the App Store or Google Play uses the website's rules; platform subscriptions may have different steps.

If you subscribed through a phone app, check the app store subscription settings as well as your Laithwaites account.

Handling goods before contacting support

Opening bottles or breaking seals before reporting a problem can reduce or void a refund under Laithwaites' terms.

Always document the condition on arrival and contact customer service before disposing of or opening suspect bottles.

Comparative recap

Quick comparison

After cancelling

Follow‑up actions

Keep cancellation confirmations, order numbers and any email correspondence until refunds or collections are complete.

If charges continue after cancellation, contact customer service and provide your documentation for dispute resolution.

Useful links

• Laithwaites customer service policies
• Laithwaites terms and quality guarantees
• Trustpilot reviews (NZ)

Address

Primary postal address

Laithwaite's Wine Customer Service, Freepost No 246256, Laithwaite's Wine, PO Box 210105, Laurence Stevens Drive, Auckland 2154.

Privacy or postal correspondence

Use the Freepost address above for confidential postal correspondence related to cancellations or privacy requests.