Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Lovable service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Lovable: Easy Method
What is Lovable
Brand overview
Lovable is a women's lingerie brand associated with the Bendon Group, sold in New Zealand and elsewhere. It offers bras, underwear and related lingerie products through retail and online channels.
Digital services and apps
There is also a separate "Lovable" digital product/service ecosystem referenced in user reports (subscription-based services and an online billing portal). Cancellation and billing for these digital subscriptions are handled through web interfaces rather than mobile app stores.
How to cancel Lovable
Cancel via the web (recommended)
- Sign in to your Lovable account on the web.
- Go to Settings → Plans & Billing.
- Click "Downgrade" (not "Cancel") - this redirects you to Stripe's billing portal.
- In Stripe's billing portal click "Cancel Subscription."
- Note: the subscription remains active until the end of the current billing period.
Mobile store and in-person purchases
Lovable does not offer direct cancellation through App Store or Google Play; cancellation is handled only via the web interface. If you purchased physical products through Bendon or a retailer, follow Bendon's or the retailer's return/cancellation process instead.
What happens when you cancel
Access and renewal
After cancelling through the Stripe portal, your subscription typically stays active until the end of the current paid period. You should not be billed for future periods after cancellation takes effect.
Account data and deletion
Account deletion is not always available from the user interface. If you need account removal or data deletion, contact Lovable/Bendon support and request the action explicitly.
Will I get a refund?
Standard refund policy
Lovable's published terms state that, except where required by law, fees are non‑refundable. This means refunds are not automatic and are limited by the company's stated policy.
Exceptions and reported outcomes
- One variant ("Lovable for Couples") offers a 14‑day reimbursement for digital products, with a 10% processing fee; requests go to reimburse@lovable-app.com.
- Some users report being charged after cancelling and receiving refunds only after escalation. Support responses can vary; documented escalation may help obtain a partial or full refund where appropriate.
- Under New Zealand law, statutory rights may require a refund where services fail to meet consumer guarantees (see consumer rights section).
Lovable plans and pricing
Available plans
Exact New Zealand pricing is not publicly available. App store listings show US prices for some subscriptions, but NZD equivalents are not confirmed without purchasing.
Pricing notes
Because official NZD pricing is not published, the table below uses "Varies" where specific plan prices are unavailable.
| Plan | Price (NZ) |
|---|---|
| Weekly | Varies |
| Monthly | Varies |
| Yearly | Varies |
| Lifetime | Varies |
Your consumer rights in New Zealand
Consumer guarantees
Under New Zealand law, digital services must be of acceptable quality, fit for purpose and as described. If Lovable's service does not meet these guarantees, you may be entitled to remedies such as repair, replacement or refund.
How to seek remedies
- If a service fails to meet guarantees, first contact Lovable/Bendon support with clear evidence and your desired remedy.
- If unresolved, you can escalate to consumer protection authorities such as the Commerce Commission or Consumer Protection NZ.
- Keep records of correspondence, receipts and dates to support any complaint or dispute.
Customer experiences
Positive feedback
Many users praise Lovable for being intuitive and fast to use for prototyping or shopping, with comments like "easy, fast, lovable." Customers often appreciate quick, no‑code workflows for product exploration.
Negative feedback
Common complaints include rapid credit consumption, poor or slow customer support, and a convoluted cancellation flow that some users say led to unexpected charges.
Documentation checklist
What to gather before contacting support
- Account email and username
- Order number or subscription ID
- Payment receipts or bank statements showing the charge date and amount
- Screenshots of the Settings → Plans & Billing page and Stripe billing portal if possible
How to present your case
- State the action you want (cancel, refund, data deletion) and the date/time you attempted cancellation.
- Attach supporting files and keep a clear timeline of events for escalation if needed.
Common mistakes
Cancelling via the wrong channel
Some customers attempt to cancel through the App Store or Google Play. For Lovable's web‑based subscriptions, those stores will not stop the subscription; you must cancel through the web Settings → Plans & Billing flow.
Assuming "Downgrade" isn’t cancel
The UI labels a route as "Downgrade" which redirects to Stripe where the real "Cancel Subscription" option appears. Users who stop at "Downgrade" without completing the Stripe cancellation can remain subscribed and billed.
Comparative recap
Quick comparison table
| Topic | Lovable | Notes / Comparison |
|---|---|---|
| Cancellation method | Web → Settings → Plans & Billing → Downgrade → Stripe | Not cancellable via App Store / Google Play |
| Refunds | Generally non‑refundable; exceptions possible | 14‑day refund for one product variant (less 10% fee) via email |
| Support quality | Mixed - some report slow or unresponsive support | Document evidence and escalate if required |
| Pricing visibility | Varies / not published in NZD | App Store shows USD prices; NZD requires purchase confirmation |
Key takeaways
Cancel via the web and complete the Stripe cancellation to avoid renewed billing. Keep records and use New Zealand consumer rights if the service fails to meet guarantees.
After cancelling
Follow-up actions
- Save confirmation of cancellation (screenshots or emails).
- Check your bank or card statements for any further charges over the next billing cycle.
- If charged after cancellation, contact support and escalate with your documentation.
Useful links
- reimburse@lovable-app.com - reimbursement requests for certain products.
- Commerce Commission - consumers - guidance on consumer rights and fair trading in NZ.
- Consumer Protection NZ - practical steps for complaints and disputes.
Address
Lovable / Bendon head office
Bendon Lingerie
8 Airpark Drive, Māngere, Auckland 2022, New Zealand
Contact guidance
For product returns or store purchases contact the retailer or Bendon customer service. For digital subscription issues use the web account Settings → Plans & Billing and support channels documented above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.