Cancel Lovehoney: Easy Method

What is Lovehoney

Overview

Lovehoney is an online retailer specialising in adult products, lingerie and sexual wellbeing items serving New Zealand customers through a local site.

The site offers individual product sales, product information, returns options and customer support specific to the New Zealand region.

Services offered

Lovehoney NZ sells one-off products rather than subscription plans, and provides returns, a 100 Day Pleasure Guarantee and a one-year product warranty.

Delivery is generally discreet and customers can access help pages for returns, cancellations and warranty claims.

How to cancel Lovehoney

Website orders

• Once an order is placed on the Lovehoney New Zealand website you cannot cancel the order via the website.
• If you change your mind after ordering, the practical route is to return the item under Lovehoney’s Returns Policy once you receive it.
• See Lovehoney’s cancellation help page: Cancel an order (Lovehoney NZ).

App Store and Google Play purchases

• Lovehoney provides no specific instructions for App Store or Google Play purchases in their help pages.
• In-app or platform purchases are typically managed via Apple or Google subscription/purchase settings rather than Lovehoney directly.

What happens when you cancel

Access and delivery

Because website orders cannot be cancelled once placed, there is no immediate change to shipping once the order is processed.

If you return a delivered item, normal processing times for returns and refunds/vouchers will apply as per the returns policy.

Renewals and data

Lovehoney NZ operates on one-off product sales rather than recurring plans, so there are no automatic renewals to cancel for standard orders.

Your account data remains available for order history, returns and warranty claims unless you request account deletion through customer support.

Will I get a refund?

Standard returns (30 days)

• Most items can be returned within 30 days from the date of purchase if they are unopened, unused and with tags/packaging intact.
• Exchanges are not available; refunds are issued according to the Returns Policy linked below.
• See full returns guidance: Returns Policy (Lovehoney NZ).

100 Day Pleasure Guarantee and warranty

• There is a '100 Day Pleasure Guarantee' for sex toys and bondage items: you may return one item per order within 100 days for a gift voucher, at Lovehoney’s discretion.
• All purchases are also covered by a 1-year product warranty; faulty items may be repaired or replaced within that period.
• Note: returns for hygiene-sensitive items must meet the unopened/unused condition to qualify for refund or voucher.

Exceptions and legal notes

There is no statutory 14-day cooling-off right under Lovehoney NZ’s terms; that right applies to EU/UK consumers only.

Under New Zealand consumer law, you may still have remedies if goods are not of acceptable quality, not fit for purpose, or not as described.

Lovehoney plans and pricing

Pricing model

Lovehoney New Zealand sells individual products as one-off purchases rather than subscription plans or ongoing services.

The example below shows a typical product price taken from the NZ site.

Example product pricing

Your consumer rights in New Zealand

Statutory protections

New Zealand consumer law gives buyers rights where goods are not of acceptable quality, not fit for purpose, or not as described.

These legal protections exist independently of Lovehoney’s own returns, voucher or warranty policies.

How this affects returns and refunds

• If a product is faulty or misdescribed, you may be entitled to a remedy under NZ law even if Lovehoney’s policy proposes a voucher.
• For hygiene-sensitive items, Lovehoney requires unopened/unused condition for standard returns; defects should be handled under warranty or consumer law.

Customer experiences

Positive feedback

Many New Zealand customers praise Lovehoney for fast, discreet delivery and good product quality in Trustpilot reviews.

Reviewers also highlight detailed product information and a straightforward ordering experience as strengths.

Negative feedback

Complaints include inconsistent sizing for lingerie, occasional delivery delays and confusion about origin when items ship from Australia.

Some customers report faulty products or slow customer service responses; these appear in a minority of reviews.

Documentation checklist

Essential items to gather

• Order number and date (from your confirmation email).
• Product name and SKU as listed in your order.
• Proof of purchase (email receipt or payment record).

Supporting evidence for refunds or warranty

• Photos of the product and packaging showing condition and any faults.
• Notes on how the item was used and when the fault was noticed.
• Keep original tags/packaging if you intend to return under the 30-day policy.

Common mistakes

Attempting to cancel after ordering

Many customers try to cancel via the website after placing an order; Lovehoney NZ does not allow cancellations once an order is placed online.

The correct route is to return the item after delivery under the Returns Policy if eligible.

Misunderstanding the cooling-off period

Assuming a 14-day EU-style cooling-off right can lead to disappointment; that right does not apply under Lovehoney NZ terms.

Rely on NZ consumer law for faulty goods, and Lovehoney’s stated 30-day and 100-day return options for change-of-mind or pleasure guarantees.

Comparative recap

Quick feature comparison

After cancelling

Next steps for returns and refunds

If you cannot cancel an order, wait for delivery and then start a return via the Returns Policy page linked below.

Provide the documentation checklist items and photos to speed up processing of refunds, vouchers or warranty claims.

Useful links and contact pages

• Cancel an order (Lovehoney NZ)
• Returns Policy (Lovehoney NZ)
• Order return and 100 Day Pleasure Guarantee (Lovehoney NZ)
• Terms and warranty information (Lovehoney NZ)

Address

Returns and postal address

Returns for Lovehoney NZ are handled via Lovehoney Australia’s postal address listed for returns.

Lovehoney Australia Pty, 133B Lavarack Avenue, Eagle Farm QLD 4009, Australia.

Other enquiries

For trade or press enquiries, separate international addresses may be provided on Lovehoney’s site; use the help pages for the correct contact channel.

For platform or app-store purchase issues, contact Apple or Google support directly for in-app purchase management.