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Cancel MEL SCIENCE
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mel Science service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Mel Science: Easy Method
What is Mel Science
Overview
Mel Science is a subscription and retail provider of hands-on science kits and related educational materials designed for children and families.
The brand offers monthly experiment boxes, starter bundles, and digital components such as VR content to complement physical kits.
How it operates
Subscriptions can be managed online and some purchases are available through app stores or third-party resellers in New Zealand.
Products are shipped from MEL Science and from authorised resellers; pricing and fulfilment can differ by seller and platform.
How to cancel Mel Science
Cancel via the NZ-specific website
- Sign in to your account at the MEL Science New Zealand page: melscience.com/NZ-en.
- Open "My Account" and look for subscription controls; you can pause or cancel with one click.
- After cancelling you should receive a confirmation email; keep this for your records.
Cancel other purchase types (prepaid, app stores)
- Monthly subscriptions prepaid and managed directly by MEL Science: cancel via your profile or contact support if the plan is prepaid or needs special handling. Prepaid plans may be pausable for up to 3 months.
- App Store (iOS) purchases: Apple handles cancellations and refunds - request via Apple support. See app refund guidance: iOS/Google Play refund help.
- Google Play purchases: request a refund through Google Play within the first 14 days; after that you may request assistance from the provider if supported. See guidance: Google Play refund guidance.
What happens when you cancel
Service access and deliveries
When you cancel a subscription, future deliveries should stop and no further subscription charges should occur for that plan.
If you paused rather than cancelled, deliveries may resume after the pause period ends.
Account data and renewals
Your account and order history are typically retained by MEL Science to facilitate reactivation or support enquiries.
Automatic renewal will cease once cancellation is processed; always check for confirmation emails to verify the change.
Will I get a refund?
Refunds for damaged or defective kits
Notify MEL Science on the day you receive a damaged or defective kit and return the item within two weeks if requested.
Returns for defective kits are at the customer's cost initially; MEL Science will either refund the kit cost and delivery or not charge for the kit according to their terms.
General and subscription refunds
MEL Science’s public terms emphasise refunds mainly for damaged or defective items; there is no explicit 14‑day general cancellation‑refund policy stated on their site for NZ.
If you bought through Apple or Google Play follow those platforms’ refund processes for app-based purchases and subscriptions.
Mel Science plans and pricing
Pricing overview
The official MEL Science site lists USD pricing but does not show NZ‑specific subscription prices.
NZ resellers sometimes list NZD prices and may include local shipping or markups.
Representative plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription (via SubscriptionBoxes.co.nz) | NZ$85.03 | Monthly | Includes starter kit, VR headset, and 2 - 3 experiments delivered monthly |
| Mel Chemistry Starter Kit + 9 Science Kits + VR Headset (one-off bundle, via NZMessengers) | NZ$175.00 | One-time purchase | Factory-sealed bundle including starter kit, 9 kits, and VR headset |
Your consumer rights in New Zealand
Statutory guarantees
New Zealand consumers are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
These laws require goods to be of acceptable quality and fit for purpose and prohibit misleading conduct by traders.
How this affects MEL Science purchases
Even if MEL Science’s terms limit refunds to defective items, NZ law may provide additional remedies such as repair, replacement or refund when guarantees are not met.
For persistent unresolved issues you can escalate to local enforcement bodies such as the Commerce Commission or seek advice from consumer organisations.
Customer experiences
Positive feedback
Many reviewers rate MEL Science highly for educational value, high-quality materials and engaging hands-on experiments.
Users commonly praise responsive customer service, quick replacements, and strong parent - child learning experiences.
Negative feedback
Some customers report unexpected content in later boxes or not receiving what they expected after the initial deliveries.
Complaints also include difficulties cancelling subscriptions and continuing charges after cancellation, and issues with missing or defective kit parts.
Documentation checklist
Essentials to have before you contact support
- Order number and date of purchase.
- Account email address used for the subscription.
- Confirmation email for cancellation (if available).
Evidence for refunds or defects
- Photographs of damaged or missing parts and any packaging.
- Proof of return postage if you return an item (track & trace).
- Payment receipts or bank statements showing the transaction.
Common mistakes
Canceling through the wrong channel
A frequent mistake is cancelling on MEL Science’s website but forgetting an App Store or Google Play subscription remains active.
Always check which platform processed your payment and cancel with that provider if needed.
Assuming a 14‑day automatic refund right
Many customers expect a general 14‑day cancellation refund similar to some other merchants; MEL Science’s NZ pages do not state a universal 14‑day refund right.
If you think NZ consumer law may apply, raise the matter with MEL Science and keep documentation of your communication.
Comparative recap
Quick comparison
| Topic | Mel Science (typical) | Practical tip |
|---|---|---|
| Cancellation method | One-click via NZ account page; App Store/Google handled by platform | Check confirmation email and the payment platform used |
| Refund likelihood | Refunds mainly for damaged/defective kits; limited general refund policy shown | Document defects and notify immediately; follow return instructions |
| Pricing | Official USD pricing online; some NZ resellers list NZD prices (higher) | Compare reseller and site prices and check shipping/taxes |
| Common issues | Unexpected box contents, cancellation disputes, missing parts | Keep photos, emails, and confirmation receipts to support claims |
After cancelling
Confirmations and follow-up
Keep any cancellation confirmation emails and check your next bank statement to ensure charges have stopped.
If charges continue, gather documentation and contact MEL Science support promptly.
Useful links and escalation
MEL Science NZ page: melscience.com/NZ-en.
Terms and refund-related terms: melscience.com/terms.
iOS/Google Play refund help: iOS/Google Play refund guidance.
Google Play refund process: Google Play refund guidance.
Address
Registered correspondence address
For formal correspondence including cancellations, MEL Science lists its UK registered address.
MEL Science Limited, c/o PKF Littlejohn, 15 Westferry Circus, Canary Wharf, London, United Kingdom, E14 4HD
How to use the address
If you need to send formal written notices, include your account details, order number and a clear statement of the action you want (cancel, refund, replacement).
Retain proof of postage and any responses from MEL Science for escalation under NZ consumer law if needed.