Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Meundies service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Meundies: Easy Method
What is Meundies
Overview
MeUndies is a direct-to-consumer apparel brand best known for underwear and loungewear sold via one-off purchases and a recurring membership/subscription model.
The company ships internationally from the United States and lists prices in USD on its website; regional pricing for New Zealand is not published on MeUndies' site.
Membership model
MeUndies offers a membership that delivers periodic "pairs" and provides member pricing and benefits for repeat orders.
Memberships are managed online and can be paused or cancelled, though many customers report the cancellation process can be confusing or hard to find.
How to cancel Meundies
Online via website (recommended first)
- Log into your MeUndies account on the website.
- Go to the membership/subscription section - often labelled "Manage Your Pair" or "Order Settings".
- Select "End Membership" or "Remove This Pair from My Membership".
- Confirm the prompt by typing or clicking “CONFIRM” (follow any on-screen confirmations to complete cancellation).
- Cancel at least one day before the end of your current term to avoid being billed for the next month.
Other cancellation methods
- Via text: send a cancellation request to 888‑552‑6775 (US short code) - include your name and order/membership details.
- Via online chat or the website Help > Submit a Request form if the self-service flow fails or is unclear.
- If you cannot cancel online, save screenshots of attempts and any confirmation messages for records before contacting support.
Notes and links
The cancellation flow has been reported as difficult by some users; hidden buttons or "pause" options can appear instead of full cancellation.
For troubleshooting, see guidance from third-party sources: Donotpay and ConsumerGravity.
What happens when you cancel
Access and future deliveries
When cancellation is confirmed, your membership will not renew at the next billing date and you will not be charged again for future cycles.
You typically retain access to any benefits or deliveries already paid for until the end of the current billing term.
Orders already placed
Already-shipped orders are treated as regular purchases and are subject to MeUndies' returns policy rather than membership cancellation.
If an order ships after cancellation, you may still need to return eligible items following their returns process to obtain a refund.
Account and data
Your account will remain accessible for order history and return requests unless you request account deletion separately.
Keep records of cancellation confirmations, emails, or screenshots in case of future billing disputes.
Will I get a refund?
Return eligibility
- MeUndies accepts returns of eligible items that are unwashed, unworn and in original condition for a refund.
- Exchanges are not offered - customers must place a new order if they want a different size or style.
- Domestic (US) returns may include prepaid labels; international returns - including returns from New Zealand - require you to pay return shipping.
Refund timing and exceptions
- Refunds are processed after the warehouse receives and inspects the return; processing is typically around 3 business days at the warehouse.
- Funds generally appear in your account within about 2 - 7 business days depending on your bank.
- Some sources report a 45‑day refund window from delivery; this may not apply to New Zealand customers and should be verified with MeUndies before returning.
- There is no specific statutory 14‑day consumer "cooling-off" period for clothing purchases in New Zealand unless the seller offers it explicitly.
Practical tips
If you are in New Zealand, expect to pay return postage and check with MeUndies support for any return authorisation or instruction before shipping items back.
Retain proof of postage and tracking for international returns, and allow time for international transit and customs delays.
Meundies plans and pricing
Summary
MeUndies lists prices in USD on its site; official NZD pricing and local shipping fees are not published.
For exact NZD costs, taxes, and shipping to New Zealand, contact MeUndies support or check your checkout currency when ordering from NZ.
How to check pricing
Sign in and simulate checkout to see final costs including shipping and taxes converted to your payment currency where available.
Alternatively, contact MeUndies customer service for a region-specific quote before placing a subscription or return.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Membership / Subscription | Varies | Member pricing listed in USD on site; NZD amounts not officially published. |
| One‑off purchase | Varies | Standard purchases priced in USD; shipping to NZ and local fees may apply. |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, goods must be of acceptable quality, fit for purpose and as described.
If MeUndies products are faulty - for example fabric defects, poor durability or stitching issues - you may be entitled to a repair, replacement or refund.
Fair Trading Act and subscriptions
Misleading subscription practices, including difficult-to-cancel contracts or non-transparent signups, can breach the Fair Trading Act in New Zealand.
If you believe the subscription was mis-sold or cancellation is being obstructed, you can complain to the Commerce Commission or seek help from consumer protection services.
Practical remedies
Start by contacting MeUndies support with order details and the remedy you want (refund, replacement). Keep evidence of defects and communications.
If unresolved, escalate to Consumer Protection agencies in NZ or consider dispute resolution via your payment provider for unauthorised charges.
Customer experiences
Positive feedback
- Some customers praise MeUndies for soft fabrics, attractive designs and comfort in older or well-liked product lines.
- Positive reviews typically highlight fit and long-term satisfaction for specific items.
Negative feedback
- Frequent complaints focus on subscription issues: accounts created without clear consent, hard-to-find cancellation flows, and unexpected charges.
- Quality concerns reported include pilling, fading, holes and lower fabric quality compared with earlier purchases.
- Other reported problems: sizing/availability changes (especially plus sizes), shipping delays, and unhelpful customer service.
Where reports come from
Feedback is available from third‑party review sites and forums; examples include Trustpilot, Reddit threads and consumer blogs.
When reviewing feedback, note that experiences vary and individual outcomes often depend on timeliness and documentation.
Documentation checklist
Before cancelling
- Order number and account email used with MeUndies.
- Membership/subscription confirmation emails or screenshots of account membership page showing status.
- Any billing receipts or recent bank/credit card statement entries.
For returns and disputes
- Photos of the item showing defects, tags, and condition (unwashed/unworn where required).
- Proof of postage/tracking for returned items and copies of communications with MeUndies support.
- Saved screenshots of cancellation confirmations or error messages when attempting to cancel online.
Common mistakes
Navigation errors
Many users assume cancellation is on the main account page; MeUndies can hide membership controls under "Manage Your Pair" or "Order Settings".
Failing to find the specific "End Membership" or confirmatory "CONFIRM" step can leave subscriptions paused rather than cancelled.
Assuming automatic refunds or returns
Customers sometimes assume that cancelling membership automatically refunds recent charges - cancellation stops renewals but does not automatically refund past transactions.
Also, international customers often forget that return shipping to the US is usually at their own cost and therefore may delay or forgo returns.
Comparative recap
Quick summary
Below is a concise comparison to help New Zealand customers weigh MeUndies against typical alternatives in the direct‑to‑consumer underwear market.
Recommendation
If easy cancellation, clear regional return policies, and local support are priorities, compare MeUndies against brands that explicitly publish NZ terms and offer local returns.
| Feature | MeUndies | Typical alternative |
|---|---|---|
| Ease of cancellation | Reportedly difficult/hidden in some cases | Varies - some competitors offer clear online cancellation |
| Refunds & returns (NZ) | Returns accepted but return postage to US is customer-paid for NZ | Varies - local retailers may offer cheaper/clearer returns |
| Product quality | Mixed reviews; some praise softness, others report decline in durability | Varies by brand and recent product lines |
| Pricing transparency for NZ | Varies - official NZ pricing not published; site lists USD | Varies - some brands display NZD and local shipping up front |
After cancelling
If you need help
Check the MeUndies Help Centre and use the website Help > Submit a Request form if the self-service cancellation does not work.
Useful support link: MeUndies Help.
Escalation and NZ consumer support
If you cannot resolve billing or subscription issues, consider contacting your bank or card issuer to dispute unauthorised charges.
You may also contact New Zealand consumer protection bodies such as the Commerce Commission or local consumer advice services for guidance.
Additional resources
Third‑party guides may help with step-by-step cancellation: Donotpay guide and returns info at ConsumerGravity.
Address
Corporate address
MeUndies corporate / returns contact (US):
3650 Holdrege Ave., Los Angeles, CA 90016, United States
How to use this address from New Zealand
There is no confirmed New Zealand-specific postal cancellation address; use the US address only when instructed by MeUndies support.
For returns from NZ, confirm return authorisation and shipping instructions with MeUndies before sending items internationally, and keep tracking details.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.