Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mindful Chef service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mindful Chef: Easy Method
What is Mindful Chef
Company overview
Mindful Chef is a meal-kit and recipe box provider that supplies fresh ingredients and recipes for home cooking. It operates a subscription model where customers receive regular deliveries of pre-portioned ingredients and meal instructions.
Service scope in New Zealand
Mindful Chef’s publicly available terms and customer materials reference its UK operations. There is limited NZ-specific infrastructure; pricing for New Zealand was not publicly available at the time of verification.
Official contact and legal address details point to the UK; no separate New Zealand postal address was found.
How to cancel Mindful Chef
Cancel via website account
- Log in to your account at the Mindful Chef website and go to "My Account".
- From there you may cancel your next delivery or your entire subscription.
- You must cancel before midnight 4 days prior to the delivery date to avoid being charged (for example, cancel before midnight Wednesday for a Sunday delivery).
Cancel individual orders and other methods
- You can also cancel single deliveries using the delivery calendar in your account; the same 4-day-before cutoff applies.
- Cancellation is also possible by contacting Mindful Chef customer service by phone or email; be sure to allow enough time to meet the 4-day cutoff.
- There is no clear evidence that subscriptions are managed via the iOS App Store or Google Play; cancellation via those app platforms is not documented and may not apply.
What happens when you cancel
Access and deliveries
Cancelling a single order removes that scheduled delivery; cancelling the subscription stops future recurring deliveries. Changes must meet the 4-day-before cutoff to take effect for the upcoming delivery.
Account data and renewal
After cancellation your account typically remains accessible for you to re-activate or review past orders. Automatic renewals will stop once the subscription is cancelled in accordance with the terms and timing rules.
Will I get a refund?
Change-of-mind and perishables
Mindful Chef’s terms state there is no 14-day "change-of-mind" right for fresh meal boxes because the products are perishable and therefore exempt.
Defective or misdescribed items
- If items are defective or not as described, report the issue within 3 days and provide evidence (for example, photos).
- Mindful Chef may offer a full refund or exchange for valid claims.
- Refund processing: refunds are processed within 14 days from the earliest of (a) receipt of returned product, (b) evidence of return, or (c) agreement to dispose of the defective item.
Mindful Chef plans and pricing
Overview of available information
Publicly available information did not contain New Zealand-specific pricing for 2024/2025. Plan names and price points for NZ customers are therefore not confirmed.
Pricing summary table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Available plans | Varies | No NZ pricing publicly available; refer to the website or customer service for details. |
Your consumer rights in New Zealand
Change-of-mind and perishability
Under New Zealand law consumers generally have a 14-day "change-of-mind" right for goods purchased online.
However, freshly prepared or perishable food items are commonly exempt from this right; Mindful Chef’s terms explicitly state that fresh meal boxes are excluded from change-of-mind refunds.
Statutory rights for defective goods
- You retain statutory remedies if goods are faulty, unsafe, or not as described, including repair, replacement, or refund where appropriate.
- Mindful Chef’s policy aligns with these statutory rights and explains the reporting timeframes and evidence requirements for defective items.
Customer experiences
Positive feedback
Many customers praise the quality and freshness of ingredients and find recipes approachable and tasty. Positive reviews also highlight responsive and helpful customer service when problems arise.
Negative feedback
Some customers report occasional lapses in produce quality, such as vegetables that appear old or poor quality.
Other users mention confusing recipe instructions and extra cookware or cleanup steps beyond expectations.
Documentation checklist
Essential account details
- Account email and name used for the Mindful Chef account.
- Order number(s) and scheduled delivery date(s).
Evidence for refunds or disputes
- Photos of defective or misdescribed items, taken within 3 days of delivery.
- Proof of payment (receipt, bank statement) and any communication logs with customer service.
Common mistakes
Missing the cancellation cutoff
A frequent error is attempting to cancel too close to the delivery date. Remember the requirement to cancel before midnight 4 days prior to delivery.
Incorrect cancellation channel or insufficient evidence
Some customers try to cancel via app stores or assume the 14-day change-of-mind applies to perishables; both approaches can lead to confusion.
Another common mistake is not supplying photos or other evidence within the 3-day reporting window for defective items, which can delay or prevent refunds.
Comparative recap
Quick comparison
| Feature | Mindful Chef (NZ) | Key notes |
|---|---|---|
| Cancellation methods | Website account / delivery calendar; phone or email | Cancel via "My Account" or contact customer service; app-store cancellation not documented. |
| Cancellation cutoff | Before midnight 4 days before delivery | Example: cancel before midnight Wednesday for Sunday delivery. |
| Refund policy | No change-of-mind for perishables; refunds for defects | Report defects within 3 days with evidence; refunds processed within 14 days after return/evidence/agreement. |
| Pricing | Varies | No publicly available NZD pricing for 2024/2025; contact Mindful Chef for NZ quotes. |
After cancelling
What to expect next
After cancellation you should receive confirmation by email or within your account. Monitor your account and email for any follow-up from customer service.
Useful links and contacts
- Mindful Chef terms and conditions
- Order calendar and cancellations guide
- If you need to contact customer service, use the contact details listed on Mindful Chef’s official site or within your account dashboard.
Address
Official address on record
Mindful Chef Ltd
Unit D, Discovery House, Juniper Drive, London, SW18 1UY, United Kingdom
New Zealand postal details
No New Zealand - specific postal address was found in the publicly available materials; official contact points reference the UK address above.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
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